Full Job Description
This position is located in the Licensing Division, of the Alcoholic Beverage Regulation Administration (ABRA). The incumbent serves as a Contact Representative who is responsible for providing information and assistance to customers receiving and attempting to procure an alcoholic beverage license, renewal, and importer’s license; and processing of all alcoholic beverage applications. This is a high visibility position requiring services through direct contact with the public.
Duties and Responsibilities
The incumbent explains each program function and requirements; resolves any routine discrepancies individuals may have or answers questions presented by applicants on requirements or permits or licenses. Enters information into the Accela database as appropriate for alcoholic beverage license, renewal and importer’s licenses. Reviews applications and supporting documentation for adherence to requirements, rules, and regulations governing a particular request. Receives and processes payments by check, money order and credit card. Verifies amount due as shown on statement/bill against payment offered and issues receipts. Balances daily transactions, counting the drawer’s contents and comparing the total with cumulative transactions for the day. Maintains files and updates as appropriate for a variety of licenses. Upon approval of application, inputs pertinent information electronically into system for issuance of the appropriate permit. Notes unusual information. Updates files as appropriate for a variety of permits. Answers telephonic inquiries and provides information based on training from licensing specialists. Contacts other agencies or organizations to request expedited action or information on problem cases and retrieves appropriate documentation for Court actions or complaints.
Knowledge of the Alcoholic Beverage Regulation Administration and its operating entities in order to recognize materials and identify relationship to new materials, and provide accurate information to the public. Knowledge of records management to complete assignments. Ability to communicate orally in order to obtain required information and skill in interacting with the public. Skill in the operation of equipment used in cashiering (such as calculator, terminal, cash register, or adding machine). Skill in operating standard software in order to perform daily assignments. Must have the ability to multitask.
Qualifications and Education
Specialized Experience: Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position. To be creditable, the incumbent must possess at least one (1) year of specialized experience equivalent to the next lower grade level in the normal line of progression.
Applicant must possess a High School Diploma.
License and Certification
None
Work Environment
The majority of the work is performed in an office which is adequately heated, lighted, and ventilated.
Physical Demands: The work is primarily sedentary in nature with intermittent periods of walking, standing, bending, stooping, and carrying of lightweight items is encountered.
Other Significant Facts
This position is part of the Pathway to Government Employment Partnership Program. District residents who received a high school diploma from the District of Columbia Public Schools or a District public charter school or received a GED or its equivalent from the District of Columbia will receive priority consideration for this entry-level position. Applicants must provide a high school transcript, GED certificate, high school diploma, or other applicable documentation along with verification of District residency before the District government may extend a final offer of employment.
Tour of Duty: Monday – Friday 8:15 AM – 4:45PM (Standard Tour of Duty)
Pay Plan, Series and Grade: CS-0962-07
Promotional Potential: This position is advertised as a Grade 7 with promotion potential.
Duration of Appointment: This is a Career Service Appointment with a probationary period.
Salary Range: $47,317 - $62,122; based on funding
Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME Council 20 Local 2743 and you may be required to pay an agency service fee though direct payroll deduction.
Position Designation: This position requires a Pre-Employment Criminal Background Check. The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.
Vaccination Requirement: The Government of the District of Columbia values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Government of the District of Columbia.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.