I've worked for the company for many years and have seen a plethora of changes. When I first started working as a stylist at Stitch Fix, it was super inspiring. It felt like I was making a difference, I was connected to others, and the expectations were entirely realistic. Very much not the case anymore and I'm very sad to say that. My biggest problems with Stitch Fix are: expectations, inventory, and company culture/management.
Expectations: With the tech changes that the company has made over the years, the expectations we are supposed to meet have also gone up. However, since something is always going wrong with tech and inventory is atrocious, it's really just not realistic. If something is wrong with tech or inventory and we can't meet those expectations, we are told we will be given leeway and understanding. However, I was passed up for a raise and a promotion both due to inventory problems and not being able to style enough people fast enough (despite showing for several years that I could meet the expectations when given the tools to do so).
Inventory: I have been screaming into a void about this issue probably for the entire time I have worked at Stitch Fix and there is absolutely always an excuse. I'm always so hopeful the excuses will stop (this shipment was late...again, we are learning about seasonal transitions, etc.). It's so infuriating as decent inventory is pretty much the rock bottom expectation I have to do my job well and not even that can be met. And you
Stitchfix...the worst part time job, where it’s all about making them more money!
They sell you on this great part time job as a clothing stylist- make your own hours, work from home, set your own schedule, all while helping women look their best in the clothes you pick for them...wrong!
Stitchfix is far from that.
What they leave out at the training is- it’s all about the money! The more “fixes” you crank out per hour, the more money they make.
And so much for that freedom- you have to punch in and out on the time clock, navigate your way around 8 different company web sites, stick to the exact schedule you create every two weeks, (or you get reprimanded) and god forbid you get sick, or something comes up and you fall behind on your fixes or work hours, there’s no catching up.
The job is 15 hours a week. That time includes: trainings, conference calls to check on your progress, paperwork, making your schedule AND styling!
Your trial period is mainly based on how many “fixes” you can get in per week.
Each week you are pushed more and more and they gradually add more fixes to your schedule with the ultimate goal of 60 fixes per week, which includes the trainings, emails & general office work!
Stitchfix could care less about finding the right clothes for their clients- my experience as a stylist ultimately meant nothing once I got hired. As long as someone is sending their clients outfits, they were happy.- it’s all a numbers game.
But at this place, you have to search their web site and try & find items to match your client with a very l
Pros40% Discount if you can find something you like!
ConsLow pay, high stress, cheap, unfashionable clothing, limited stock & sizes to choose from
Good culture but only on the outside. Stylists + CX get it much worse.
I worked here for 4.5 years and still think about it often. I started there when the company was still newer and private and allowed a lot more flexibility, a more generous sick time policy, and I had a manager who I really liked and treated me like a human. I did really well at my job - I was fast, and though I agree with people here saying that inventory was a CONSTANT challenge and stylists are pressured to work super quickly to push out a certain number of Fixes every week, I was still good.
So when two years passed and there was literally no ability for me to get a raise beyond the initial $1 promotion to Senior Stylist, it was frustrating. On top of that, you get no healthcare or benefits, 30 hours of unpaid vacation a year that doesn't roll over, and a pretty measly sick time policy. Meanwhile, your managers will micromanage every little thing you do - I once got reprimanded for writing an email that said "thank you!" while not being "on the clock" and using a smiley face in a note to a client since it "wasn't professional" even though we had a long-standing relationship. But your managers and other full-time employees will have unlimited PTO and will often send weekly emails detailing all the fun trips they're going on, or how they got to take a full week off for the holidays while stylists try to scrounge together Fixes on Christmas Eve when the warehouses are closed.
You cannot work internationally under any circumstances (security) and you're not even supposed
ProsCan work any hour of the day, mostly women coworkers, occasionally cute clothes in your Fix
ConsMicromanagement, a fake culture that values full-time employees much more, recurring inventory issues, lots of time pressure that has increased over the years, no healthcare, no ability to receive a raise or bonus no matter how good or tenured you are
While the company talks big about their growth opportunities, and how many chances a person has at rising through the companies ranks, there is little to be seen. When the company started there were many chances at advancement. They would be diverse with their picks, and would chose people based off of their experiences. Now they want you to fit into a cookie cutter mold, that values favoritism, and division mentalities. They want people who will shove anyone under the bus the first chance they get. Someone who will not question leadership, but do whatever they say. Even when you know something will not work. If you have done something wrong ever at the company, be prepared for it to be used against you any chance they get, they do not care about how much a person has grown. They prefer to hire outside the company for Supervisor roles, no matter how many people in the company could already do the job. They will only hire someone from within the company for this role only if they have met certain criteria, which changes from person to person. You will never get a straight answer on how to meet that criteria.
The Managers have final say on anything, and they have not worked a day as an associate within the company. They will tell you things that do not make sense for the role, and expect them to be done. They will not take anyone's word for something not working, they will insist it be done, and then get upset when it doesn't work. They are a tight knit group that refuses t
ProsMonthly catered lunches, Health Benefits, Free snacks and drinks
ConsAlmost no growth opportunities, Lack of communication, Daily Chaos, Hypocritical leadership
2.0
Customer Service Representative | Austin, TX | Nov 7, 2020
Copy/ Paste Tech Corporation
Same technology story, different company. Paying the minimum they can eke out while touting that they're striving for excellence in all other facets of culture and opportunity.
This is basically like working at a Forever 21 during your summers off in high school except the Forever 21 is in your house and the register line is infinite from the time you clock in until the time you clock out everyday.
Insane focus on metrics, which makes sense in a metrics role, but it's the type of position where a newer company is still getting their wits about them and there's the scent of too many cooks in the kitchen. You would think it could be as simple as:
1. Did you help the correct number of people today?
2. Did you abide by our policies while doing so?
3. Are the customers you assist pleased with your level of service?
But no, there's an ever tightening of the rope. Instead of allowing people who WFH to breathe and enjoy it, they've taken it upon themselves to start implementing ways to virtually look over your shoulder every second of every day.
You think you can go start dinner in the kitchen quickly? Take a phone call from a family member? Make a snack or a cup of tea when you aren't logged out for lunch or a break? Oh, guess again buddy boy. Even if they were more lenient regarding not keeping you chained to your desk, you would still be chained to your desk anyway.
I wake up every day with my shoulder and arm aching because I can not look away from my screen for one sec
One of the reasons why I applied to Stitch Fix was because I love fashion and more importantly loved the flexibility of the job. It is a relatively simple job that is easy and engaging to work. However, what really tanked my experience was the shift in time-keeping policies and efficiency guidelines.
Our scheduled requirements shifted like a table cloth being pulled from underneath a table of dishes with no warning. The people who could not fit the position into their lives with the new restrictions were given the opportunity to leave and receive a final sum of money (not guaranteed) or to make it work. On top of this change came the micromanaging from the higher-ups for our efficiency. While I was still doing every single task in my job description - checking feedback, escalating issues, meeting point totals - I was getting harped on week after week for performing at 98% efficiency (out of 100%).
I am currently in graduate school, and the reason for my efficiency dip was adjusting to the work/school/life balancing act. I worked hard, got my efficiency up to 104%, and was let go today after I forgot to clock out from my shift a week ago. One mistake on my timesheet in the midst of an adjustment period where the timekeeping policy was not made clear is the reason they fired me. They also cited my issues with efficiency.
This company is in a bit of an identity crisis with its leadership and what they want the company to look like, and I know that I am not the only person w
ProsSome ease in scheduling your own shifts
ConsNo benefits, low pay, company identity crisis, rude clients, efficiency criteria is severely outdated and not conducive to a normal lifestyle.
I worked here for 2 and a half years and I loved it! The atmosphere is very upbeat and positive and most of the people that work there are nice and kind. I worked in picking so we were on out feet most of our shift walking the facility isles to pick clothes off the racks. It was fairly easy and sometimes they would move us to other depts that needed help. All departments are fairly easy to catch onto and learn. The supervisors are very upbeat and nice and willing to help and answer any questions. There is a particular goal you have to reach everyday both individual and all together as a dept. You are able to listen to music with headphones and most of the other depts can play music over bluetooth speakers. It is fast paced and the workload can be a bit much sometimes as they want you to reach certain goals at certain times throughout the day but its a fair and reasonable and possible amount of boxes you have to do. Sometimes and very rarely when its not peak season and the overall goal drops we would be able to leave early and vto. There is no point system for attendance issues but they base discipline on a pattern of too many call ins or tardies in a continuous or short amount of time. There are no vaca or sick days but you do get pto every pay period....4.5 hours per pay period. When I worked there benefits kicked in after 90 days of employment but they have since than changed it to where benefits kick on on your first day of employment. The benefits are awesome and really
ProsFree Snacks, Great Benerfits, discount on clothing, postive enviornment, room for growth, relaxed dress code, everyome works together as a team
ConsPay raises depend on market value of warehouse worker overall and not seniority or time at job, no incentitive or reward for going above goal and going above and beyond
I used to love this job but exclusionary new policies have changed everything for me...
I have been both a PT and FT Senior Stylist for over 4 years and despite consistent inventory struggles I loved this job because before this week I could work whenever I wanted as long as I met (and often exceeded) expectations.
For example, if I signed up to work 6 hours on a given day I could work those hours whenever I wanted which allowed for a lot of flexibility - this flexibility allowed me to more easily manage my disability, and do volunteer work amongst other things. Now we can only work between 8 am and 8 pm and we have to enter our schedule in our calendar down to 15-minute increments two weeks in advance but then we don't get our actual work/hour expectations until 2 days before a new week starts at which point you have to re-do the schedule you already entered.
This is doable for me but my quality of life has already deteriorated. I am not a parent but many parents (mostly moms) work before their kids wake up and after they go to bed so this new schedule does not work. Also, we had to sign something saying we'd adhere to the new policies before we have had the chance to review them. They were supposed to come out 8/15 but we got a message that day saying they weren't ready.
Also, FT Stylists get 15 days of PTO/year which I am thankful for but our Styling Team Leads get unlimited PTO so my lead had the opportunity to take a few days off after the announcement and I sure wish I could have too but I need to save mine for a trip next month that I planned over a
ProsMy lead is nice, 40% discount but I will no longer shop here
ConsNo flexibility anymore, terrible inventory, taking the blame for computer generated Fix previews...
I spent a few years at Stitch Fix. And oh boy could I write on and on about this place. Not for the good either. If you're glancing at this let me give you advice: don't bother. There are worse jobs out there, but if you want a job that makes you feel fulfilled, happy, or even treated like a human being--look somewhere else.
I'm going to try and keep this short. Easily the worst thing about this place is management. This place had SO much potential; great pay, great benefits, free food, decent work, raises, and a good location. There was so much good to have, but then you have the management that soils it all up. There is a massive group of higher ups, yet no one knows what they're even doing. No one is on the same page and they have no disregard for the well being of their workers. At the end of the day it's all about $$$
The work itself shouldn't be difficult, but it's management that makes it that way. They look for ways to make it "better" but in the end all it does is make things worse--and they FIRE based on PRODUCTION. They set you up to fail. If you ask for a chance for something else you'll get, "How can we expect you to do another job when you can't even do this one?" They back you into a corner with no where to go but out the door. They're more concerned with making things "fun" by having team building rock paper scissor challenges and decorating stations for the holiday. Their priorities are backwards and I wouldn't be surprised if they're shut down in a f
ProsHolidays off, Good Benefits, Free Food, Catering
ConsShort Breaks, No Respect, No Clear and Knowledgeable Management, Horrible Parking Lot, Awful Heat in the Summer, Raising Goal Constantly, Theft
I was really excited to get a job at Stitch Fix because I love fashion and I am really passionate about helping people find pieces they love and make them feel good. However, that's not what this job is at all, sadly stylists don't get adequate time or resources to style people effectively. The company makes customers believe that their stylists take the time to learn about them and what they like and dislike, however in reality stylists have about 10 to 14 minutes to style someone. That isn't enough time to learn anything about the person, and in reality, we have a very limited selection of items to chose from. On top of that customers can leave reviews of how you did, and many people can be very rude because they forget a real person is having to read their comments (you have to read all the reviews people leave about your work). The pay is really great, it doesn't really feel like enough for the stress, but it's still good. My experience with management has also been great they have all been very sweet and helpful. It really comes down to the fact that I feel more like a cog in their machine than a stylist, I'm not really styling people because I'm not given enough time to do that which is sad because I really do care about helping these people find things they love. If you do decide to apply and work for this company be mindful of the fact that they will try (intentionally or not) to mislead you in the interview, just how they mislead customers about the actual styling pr
How did you get your first interview at Stitch Fix?
Asked Jul 22, 2016
I got my interview by applying online and submitting a cover letter. The job requires you not only to know fashion, but to be able to communicate clearly with your clients, so writing skills are important.
Answered Aug 29, 2020
Present yourself well and courteous. Be truthful, honest and too the point.
Answered Jul 14, 2019
How would you describe the pace of work at Stitch Fix?
Asked Oct 31, 2016
Like a sweat shop. No air, standing in one spot all day, ghetto. Atleast the one I was at
Answered Jan 28, 2019
140 everyday. Once you have the rhythm down, you can go at a slower pace and still be able to talk. You must make the number, or you'll hear about it.
Answered Oct 5, 2018
If you were in charge, what would you do to make Stitch Fix a better place to work?
Asked Nov 17, 2019
I would make sure to have a more diverse workplace and that includes hiring more middle-aged stylists and people of color. I would pay the stylists more, and I would eliminate the extremely saccharine mindset (lots of feel-good slogans) that is included in every note, email, etc. by administration.
Answered Sep 29, 2020
Flexible scheduling, phone in place to be able to call, better management communications,, metrics that are abtainable. empathy for family situations that changed due to covid
Answered Aug 4, 2020
What is the best part of working at Stitch Fix?
Asked Dec 11, 2019
Styling Fixes for clients that I had worked with over a long period of time.
Answered Sep 29, 2020
Some co-workers- free snacks
Answered Aug 4, 2020
What is the interview process like at Stitch Fix?
Asked Jul 22, 2019
They had a portion to do at home via Pinterest. Then a live styling interview in the building.
