If you like to work in chaos,this is the place for you.
Orientation is a joke. an hour with a bored HR person going over benefits (which suck BTW. Training programs and tuition reimbursement programs are "by invitation only" so not everyone can benefit from learning opportunities. 2 weeks severance pay for every year worked. Ridiculously high premiums for health insurance and if your spouse / partner is eligible for health insurance through their job Scotiabank wont allow you to have them on your health insurance, paltry 401k match) and nothing else. After I went through the new hire program with HR, I had a meeting with my manager who was very high up there despite her lack of knowledge about almost everything in the department she ran and being a lapdog for the SVP who ran the office.. I asked her who i should introduce myself to that i will be working with most often since my job involved working with people all over the bank. I was told to "just do my job. You're not here to make friends."
the bank is undergoing massive operational changes as a result of the Fed and NY State Banking Commission slapping their hands really hard because the bank got caught money laundering a few years ago but no one can define what the end state will be, not even the people working on it. They are hiring a lot of people to work on this program - a lot of really smart, talented people who quickly become frustrated at the arrogance, lack of knowledge and hubris among long time and senior level staff. Don't even think about working here if y
Since I started working at the bank, they provided me the opportunity to be promoted from a account manager to a branch manager. I worked in banking for more than eighteen years. I would describe myself as focused, organized, positive, thoughtful. I am a leader to set a good example for others to follow. That is where my commitment, passion, empathy, honesty and integrity come into play. I have good communication skills and decision-making capabilities for success. The innovation and creative thinking, as well as the futuristic vision, are vital to contribute to reach the goals of the company.
As a operation and branch manager, I managed sales, operations, and customer service. My job varies a lot from day to day, but involves a lot of customer service and staff issues. I am proud of the job done. I like helping out the people in my community, whether it is a small business needing a loan or a single mom that has too many overdraft fees. I feel it is very important to educate people to become financially healthy because it will construct their future. When I was working I would not simply worked to satisfy my own objectives, I took a broader interest in the work of my colleagues and all my staff, and how all the segments fitted into the whole.
The bank has strong organizational culture, focus on constant development. The bank makes strong emphasis on professional development within positions.
ProsStrong emphasis on professional development within position.
My team was lead by people who were inexperienced in the role / business area they were tasked to lead, which lead to us reinventing the wheel and thinking we were clever.
Work life balance was frowned upon asking about it could be viewed as you not being committed and valuable to the team.
There was no trust from the leaders in the people who work for them. Managers would refer to people as "Muppets" and "not that smart" because they had differing perspectives.
New perspectives were not valued, you had to fight an uphill battle and let them "discover" your idea as their own. We sought reasons to fault and punish team members vs. working collaboratively to ensure we succeed as a team. Some managers thought their value add was to nit pick the work of others, work they themselves didn't quite understand.
Managers were focused on managing up as they sought out their next opportunities, but, there were no real opportunities or pathways for more Jr. staff to advance. Career development was a pipe dream, teams don't have career roadmaps and neither does HR. We traded favours with other teams so that we can "have them in our pockets" in the future.
All around it was demoralizing and turnover was rather high in individual teams and across the firm as a whole.
The Bank of Nova Scotia was "The Best Bank" in Jamaica 10 years in a row.
The Bank of Nova Scotia was rated Top 10 global wholesale/commercial banking brand and top Canadian brand (2015), The Banker/Brand Finance.
Scotiabank has very high work ethics and a high level of professionalism. There were constant on the job training, coaching and evaluations. Ensuring all customers needs were met and staffs were providing service that exceeds customers expectations.
Hard work was always rewarded. Rewards and Recognition was always a part of the daily 5 minutes meeting each morning.
It was a fun place to work. Our branch planned a hotel trip each year for staffs and their family. This was paid for by the bank. Once per year there was a "Customer Service Day" which was always carefully planned. On this day staffs are often dressed in various characters. They often did this in a very comical way in an effort to entertain the customers, which the customers enjoyed.
Working with The Bank of Nova Scotia was a very great experience.
ProsFree Lunch, Healthcare, Insurance coverage, Great staff benefits, Very low interest rates on staff loans and credit cards
Provide financing structuring, credit assessment and real estate planning.
Managed large teams.
Over 25 years of experience and proven results managing Banking Divisions like Branches, Regional Commercial Banking Units, Middle Market Business Unit and Structuring Commercial, Industrial and other Real Estate transactions.
Developed Strategic Business Plan and monitoring results.
Negotiate with customer’s terms and conditions to assure the Institution and Customers best interest and provide adequate advised related to the business relationship and maximizing their financial resources.
Work with integrated vision, with their business and services Institutions units to reach a desirable cross-selling level to maximize the institution profitability.
Experience in review legal documentation.
Performing financial analysis of corporations and individual doing business in different economic sectors to recommended adequate financial credit structure, including collateral position.
Trained personnel related to all relevant business operations.
one day of work is open the system in my computer verify any solict pending .next call auto dealers for explain new rates or offer our new rates and change promotions for obtain more refer of news loans.
next prepare different report or read differente report about last month for example total of loans have aprroved and percent of delincuency.
and take different seminar online for example credit risk, ecoa ,tila etc. and continuos with new loans veriy de credit and finacial ability of any customers and aprove or decline differents lons in the day also recived calls fron different f @ i of dealer for talk about any reconsideration of different loans .inclusive visit auto dealer under credit judment inclusive talk with manager or owner of new dealers for beging bussiness with us.and other thing day by day.the hardest part of mu job is obtain more approved loans and de mostenjoyable part is can obtain my target in the months and help my co worker in all need to me.
High stress environment with very little time for a personal life if you are a full time employee. Impossible targets. The bank provides for overtime but the supervisors do not write up for it. Generally a great place to work with a good salary and benefits package, however, older supervisors and managers are set in their ways and are unable to move with the times and be respectful to junior staff members.The hardest part of the job is to manage school and work. My contract states that I'm employed to work 8-5 however I normally have to work 8-8 most days and by the time I get to school, classes are finished. I don't mind being flexible, however, I do believe that there should be balance between work and personal life. The bank expects the staff to be selling the company's products even when you are not at work. They expect staff to use vacation time for training.
Prosbenefits, salary, recreational activities
ConsNo time for yourself
5.0
RETAIL ADMINISTRATION OFFICER | Puerto Rico | Feb 20, 2019
Excelente empresa
Un dia tipico en Scotianbank es comenzar la manana con un gran recibimient, aunque tuvieras el estres mas grande del mundo,cuenta con supervisores/gerenciales con una alta calidad de humano que trabajan contigo de la mano. La cultura de Soctiabank simboliza lo que se vive a diario UN EQUIPO UN OBJETIVO, sino hay equipo no hay trabajo, Trabajar en equipo es el lema que simboliza a la empresa.
Adiestramiento de alta calidad con los mejores experto en la materia el nivel de apredizaje dentro del mundo Comerical, Corporativo( nivel de cierre) fueron metas alcanzable, nunca dudaron en respaldarme a la hora de experimentar el mundo hipotecario y no dudaron en darme la oportunidad. Gracias Scotiabank por creer en mi y convertirme en toda una profesional.
ProsHoras de almuerzo flexible, adiestramiento de alta calidad, programa de compesion, excelente plan de jubliacion, precios comodos y accesibles en el plan de salud.
Una muy buena empresa, solo algunos detalles que pueden mejorar
La cultura laboral es muy buena en Scotiabank, también el ambiente es muy grato, y las personas (en su mayoría) son muy profesionales y trabajan en equipo para sacar adelante los proyectos. El área de TI tiende a ser un stopper a la hora de sacar proyectos a producción pero es comprensible (en algunos casos) debido a los niveles de seguridad que se requieren para poner algo en producción. La parte mas difícil del trabajo es cuando cambian de dirección en cuanto a la prioridad de los proyectos, alli tienen una oportunidad de mejora. En cuanto a los sueldos, en general creo que pueden ofrecer mejores salarios por la experiencia, cargas de trabajo y compromiso de sus empleados.
ProsSeguro de Gastos médicos mayores, participación en actividades deportivas, Bonos productivos a final de año, PTU, Aguinaldo, Prima vacacional
ConsSueldos bajos, cambios constantes en la dirección de los proyectos
I had worked in tree differents departments and the company is focus to develop employees and respectful managers
A typical day at work consists working together with the marketing and operational department to support their projects. We also work in the pricing offering, marketing intelligence, analyzing competitors pricing and operational procedures. We investigate them and develop new offers and implemented our strategies. This department is small (4 employees) and we are flexible to work different tasks with constant changing priorities.
In this department we have competitive manager with superior experience that we can learn from their knowledge.
The hardest part of the job is that we work in a separate office or building from our collages, it is slower or difficult to communicate to finish projects.
ProsOffer training, Internal Job Posting for profesional advancement
Not really sure where to start, but I know this is the worst job I have ever had in my life.
The management is horrendous.
They do not teach or show you how to do things due to their time constraints, and then rip on you for doing it wrong or not doing it. This is after bothering them time and time again to help you, but they always seem to be too busy, until its time to power trip and give you a lecture.
Management doesn't seem to move up through positive work and challenging themselves and others to make the workplace better, but through sucking up to whomever is above them in the chain.
Upper management waltz's in acting like someone they're not. Generally trying to act like some sort of "alpha male" in a fancy looking suit, even though these suits that boost their confidence are no more than average church goers suit, LOL.
Cutbacks also destroyed morale in the culture. Employee's there for their entire lives that everyone took a liking to were given a package and told to get out as their job would be centralized. Only causing chaos and non competent employees would take on these additional tasks so corporate could save money on the more expensive long time employees.
Inter-company communications are also horrible. If you ever need anything or have questions above your branch you will be passed around dozens of different departments all the while waiting on hold for a minimum of 30 minutes each transfer.
They give you a contract with your set hour
I am an employee who consistently, along with other colleagues, surpass sales objectives during the year. I am frequently solicited by management to make sales presentations due to my high product knowledge. I routinely participate at numerous charitable events throughout the year also. Despite my active involvement in the community and excellent sales track record, many of my colleagues and I have not been happy to work for Scotia for many years now. Below are some of the reasons:
- Employees are expected to work late to meet job demands. Overtime policies, such as requirements to secure approval before working extra hours, make it difficult for employees to get paid.
- It has a very poor record-keeping system for overtime.
- Unpaid overtime has been a complaint from employees working in all provinces
- Some branches pay employees overtime while others do not. Management denies it.
- Employee salaries are well below the average in the industry, despite record sales. Some competing banks offer up to $10,000.00 more a year for candidates with the exact same qualifications and position.
- Being short staffed is a common problem at most branches due to its high turn over rate.
- Administrative support staff in branches are being eliminated making the overwhelming job demands even worse and increasing the long unpaid work hours.
- The focus on sales is tremendous. For example, I've been asked to request some brand new clients I meet to come back to see me
ProsFree breakfasts during meetings
ConsLong Hours, Unpaid Work, Sales focused rather than client focused
Scotiabank's best feature are the people that work there, which to me is a little disheartening. Their business practices are a little off in my eyes, such as their training. For example, I am a new employee and was thrown on to live calls with real customers, dealing with their live accounts, while in training. I was not comfortable with that at all. Coming in from being unemployed and knowing how sensitive an issue money is to alot of people, that was very surprising.
I now help support the loans and mortgages department, which I took because I needed the full time hours/salary. If I had known the training would have just been one week, three days of which, were spent reading manuals and having MAYBE one hour of computer "play time" to learn processes and procedures, I might have stayed in the entry level role a little longer to get used to the system, which is VERY outdated.
The workload is not very "employee friendly". Not that I'm at work to breeze by, but there is something to be said about making the employees happy by not treating them like dogs and just expecting them to take hours upon hours of calls, back to back to back, without room to leave a note on a customers account. Our time is counted against us by the minute, even if we take a 10 second breath between calls, which goes against our statistics, which goes against our merit increase. That's just one of the measures that we have to compete with.
I feel that if Scotiabank was to really look at how
ProsSome free banking/learning about money and the Shares plan
ConsWorkload is stressful, vacation time is based on the centre, not the department, system is slow/keeps crashing, unable to email statements to customers who request them
cotiabank is a leading financial services provider in over 55 countries and Canada's most international bank. Since welcoming our first customers in Halifax, Nova Scotia, in 1832, Scotiabank has continued to expand its global reach. Today, through our team of more than 86,000 employees, Scotiabank and its affiliates offer a broad range of products and services, including personal and commercial banking, wealth management, corporate and investment banking, to over 21 million customers.
Scotiabank's continued growth and success is founded on several key factors:
A committed team that lives our shared values and works together to provide customers with expert advice, insights and financial solutions.
A highly diversified and well-balanced business, operating within a clearly defined global footprint.
A strategy with a clear focus on three priorities that will help us build an even better bank: being more focused our customers; enhancing leadership depth, diversity and deployment; and being better organized to serve customers and reduce costs.
Our Core Businesses
Our strategy of diversification underpins our potential for sustainable earnings growth in each of our four business lines: Canadian Banking, International Banking, Global Wealth & Insurance and Global Banking & Markets, over the long term.
Canadian Banking
Canadian Banking provides a full suite of financial advice and banking solutions, supported by an excellent customer experience, to over 7.7 million per
ProsGood Work life balance
ConsBad management
3.0
Customer Relations Representative | Vancouver, BC | Apr 14, 2016
A Great Place To Work
A typical day at work for me consists of assisting clients with their everyday banking needs, greeting them as they come to the branch for appointments, and following up with with my team. These days it seems like there is always something new afoot; these changes are often greeted with varying levels of enthusiasm from my co-workers but I do my best to try and be a cheerleader for change.
The time that I have spent with my organization has taught me to listen and when in doubt, ask questions as ambiguity and assumptions often lead to mistakes. I believe that great customer service begins with listening. If a customer needs to vent their frustrations (within reason) sometimes it is necessary to let them. In the end, we must hear what they are saying and respond sincerely and helpfully. My job is about more than simply posting transactions correctly; in order to be REALLY good at my job, I need to offer sound and reasonable advice and solutions that help the client get ahead financially and leave them with peace of mind.
Management within my organization...management is a difficult job and there are some individuals that are better suited to it than others.
My co-workers make my job feel less like work. I feel that we are a great team, we look out for each other and try to help out wherever we can. These people are without a doubt the most enjoyable part of my job.
The hardest part of my job is dealing with difficult clients. For some, everything is "urgent", mu
You're never good enough and you're expected to give your life over to Scotia
This might just be the area I am in but it is an incredibly toxic environment.
Upper management does not trust their employees and is very condescending. We are always considered in the wrong and not doing enough. They have zero trust in their employees and we are made to feel incompetent.
Questionable requests have been made by upper management (all verbally because they would be in trouble if anyone had proof) such as telling us we are no longer able to book off new vacation for the foreseeable future because we are "short staffed". We are short staffed because Scotia has cut a ridiculous number of personnel and are squeezing every ounce of energy out of those that are left.
Overworked, no one in our group has taken a lunch break in nearly a year.
We often are told by management and upper management that we are wasting the bank's time and do nothing.
Constantly felt we are being spied on by management and are constantly under the microscope.
The atmosphere feels very much like a "boys club" and although they preach about gender equality and representation in the work place, if you look at those employed in upper management and as executives... you can see that equality and representation is clearly lacking.
Certain employees are able to get away with huge transgressions whereas others are held on a much tighter leash.
Seriously, everyone in our larger area hates it here. My recommendation to upper management would be to stop trying to squeeze ever
ProsSome of my coworkers have become close friends
ConsLack of respect for employees, bad management, "boys club" environment, everyone is looking for someone to blame for any issue, not paid enough for what we do, overworked, ridiculous expectations, toxic atmosphere, managers that are not fit to be managers, all about the bank's profit with no regard for employee well-being
Empresa seria y con un ambiente laboral satisfactorio.
En la Administración Local de Recaudación de Cuernavaca se inicia el día viendo los correos electrónicos, para ver si no hay solicitudes urgentes de información, posteriormente se revisa la documentación que llego el día anterior y se asigna para su trabajo, se supervisa el trabajo de los compañeros y se envía a despacho los documentos que regresan de firma.
Se coordina al personal en sus funciones asignadas y se solventan dudas, se instruye respecto actividades específicas o instrucciones giradas por el Administrador.
Se esta en constante comunicación personal/vía telefónica, con los jefes de unidad, lideres de grupo, subadministradores o Administrador para afinar puntos respecto del trabajo y se planea la estrategia para alcanzar la meta del indicador mensual.
Durante mi estancia en la Institución aprendí y desarrolle el trabajo en equipo, utilice el liderazgo y trabaje por objetivos y bajo presión, siempre alcanzando las metas deseadas y/o establecidas mes con mes.
En cuanto a las dificultades definiría los breves términos para rendir informes o proporcionar información, sin embargo es un ritmo de trabajo que potencializo mi creatividad, ganas de trabajar y superarme, por eso me gusta mi trabajo, porque cada día es un reto y un gusto laborar ahí.
Se inicia el día revisando la "lonchera", verificando sellos, y recibiendo depósitos enviados con COMETRA, me traslado a la empresa de valores y se realiza supervisión del personal que revisa los depósitos, se va al
Bank is innovatively growing, career growth opportunities within the bank, Managment in a nascent stage
Scotiabank is growing while the other banks are showing signs of slowing down. The bank is developing a fresh vision and the bank is trying to venture in to some unique endeavours. The vision however needs to seep in to other groups.
A typical day at work requires time sensitive reports to be delivered to trading floor, risk management and finance. Month end and quarter ends are particularly busy and require working over the weekends for timely reporting to upper management. This requires attention to detail and sensitivity to time given the information is published for the investors of the bank.
The co-workers are hard working however, some times skills do not match the work that they are asked to deliver. Training opportunities have been made available to the staff .The staff has varying levels of competencies. Its a challenge and an opportunity for personal growth.
Hardest part of the job is to get timely approvals from the front desk and risk management on the month end valuation adjustments. It needs to ensure that the analysis reflects the market conditions and is conservative enough to protect the bank at large on any adverse market movements. Being a part of a big organisation also requires ability deal effectively with internal business partners who might be apathetic to the requirements of my group. This also create opportunities for improvements in the processes and sensitising staff to changing requirements. The banks are all heading towards tight ope
ProsPart of huge change, and opportunities in various parts of the bank
Good Place to get started. Poor Standards and Ethics
Fine people, fine culture. Most of the people are nice, and management team respect employees.
Compensation are fine--above market average, and good additional compensation.
However,
1) All the banks(not just Scotia) would never treat people equally and nicely unless you are rich. They all advocate that they treat people nicely and equally regardless of their nationality, race, economic status and occupations. That's a lie.
2) This is a Sales Role. It means that sales is everything. If you want to follow code of conduct, standards and ethics, you would never be successful. Sales is everything--again, all the banks are the same, not just Scotia(Scotia is actually comparatively better than its competitors regarding to this).
3) People are really nice and respect each other, and that holds to be true at 99% of the time. The 1% being left is that if the issue is related to their sales------You can spend 3 days to work for a customer in order to gain the customer's respect and trust; however, a senior would tell you that this customer has been assigned to other people when the customer is about to bring you big sales. Again, this job is all about sales.
4) You don't need a college degree, and you don't need to have any financial knowledge to do a sales role. They would train you how to make people happy and getting sales instead of teaching your financial knowledge--If you don't trust me, ask a FA to calculate interest payment/amotization/mortgage payment/rate of ret
ConsSell or go home
Questions And Answers about Scotiabank
If you were in charge, what would you do to make Scotiabank a better place to work?
Asked Jan 17, 2017
When I was there I always believed that my human resource was my most important asset, and I would echo these sentiments up the hierarchical ladder. I always took care of my staff and would offer advice and suggestions to other managers as well on how to keep their team members engaged and motivated. I believed that these sentiments were not always received as some executives (maybe directors too) believed that the focus should be first placed on sales and not staff. The change in focus needs to be rolled out from the boardroom that the staff is the most important asset and once you take care of them then everything else will fall into place. Happy staff + Happy customers = Healthy profits. Ultimately a better place to work.
Answered Jun 22, 2020
I wouldn’t change anything. It’s working.
Answered Sep 9, 2018
What is the interview process like at Scotiabank?
Asked Jul 14, 2016
The interview lasted only 30 minutes and the individual conducting the interview did not know the role very well. When I asked clarifying questions they were unable to provide answers.
Answered Nov 14, 2021
Is very good
Answered Aug 2, 2017
How long does it take to get hired from start to finish at Scotiabank? What are the steps along the way?
Asked Mar 2, 2017
It took me two weeks from being hired to getting processed and settled at my workplace.
Answered Feb 8, 2018
15-30 days
Answered Oct 26, 2017
On average, how many hours do you work a day at Scotiabank?
Asked Oct 3, 2016
I usually put in 8.5 hours a day.
Answered Sep 9, 2018
10 hours a day. advertaising in T .V .and radio
Answered Jul 25, 2018
How did you get your first interview at Scotiabank?
