My experience at Mutual of Omaha left a very bad taste in my mouth. When I started at Mutual of Omaha I was very excited and I felt privileged to work at such a prestigious company. I went to college to obtain a specific diploma so that I had something additional over other candidates that were applying . My experience there was good. I loved the incentives , discounts, parties and restaurant options that were available only to employees. The workplace environment could have been better but my plan was to advance to a specific department so I was accepting of the fact that I had to start at the bottom. During my stay I became ill and had to undergo treatment for my illness I ran out of FMLA the first year and at the beginning of the second year I ran out of my FMLA as well. Because of this I was terminated from my employment with Mutual of Omaha. I was told when I was finished with treatment that I would be eligible to come back and work for Mutual of Omaha but I would have to go through training because things had changed. Although I was disappointed I understood because I could come back. Once I was told by my doctor I was in the clear, which was shortly after I completed my treatment, I went back and was told to refill out the application excetera. I did these things but I never got my job back. I was aware I had to start at the bottom again and work my way up again and I was fine with that. Unfortunately I tried for the next two and a half years to get my job back and wa
If you do not do what Omaha wants, you will be fired
Typical non-caring institution. I was terminated because I did not disclose a possible illness that I had at the time of being hired. The illness is one that there are no official tests for therefore I said that I did not have it on the original survey. When I did call the nurse in Omaha to explain that I in fact did have a real diagnosis, I explained that maybe I had both --she asked why I did not say yes to the previous illness, I said that I wasn't sure if it was real and that I was afraid maybe I would not be hired. She then said she would have to bring this to HR. I asked if I could speak to someone in HR, she said no and they would get back to me. The next step was I was terminated for not telling the truth about a private health matter. I was never given a chance to explain my situtation. I was a good employee never called in sick. No job since Nov 2011, we will probably lose our home now. Mutual of Omaha Bank is a prime example of another non-caring institution, they say they are but my experience proves to be different. This could all have been avoided if someone would have cared enough about a good employee and discussed the issue. The day I called the nurse I was very emotional and not thinking clearly -- I tell everyone without going into detail that this is not a good institution. Shame on Mutual of Omaha especially with the workforce being so tight for terminating someone over a private health matter -- who do they think they are? What ever happened to second ch
Prosstaff i worked with were nice
Consinvolved in private healthcare issues/no tolerance for not answering questions
Mutual of Omaha is a multi-line provider of Health Insurance offering Life Insurance, Dental Insurance and Heart Attack Insurance. Worked as a Data Mo
• Gathered and translated business requirements into detailed, production-level technical specifications, new features, and enhancements to existing technical business functionality.
• Responsible for the analysis of business requirements and design implementation of the business solution.
• Developed Conceptual, Logical and Physical data models for central model consolidation.
• Worked with DBAs to create a best fit physical data model from the logical data model.
• Conducted data modeling JAD sessions and communicated data-related standards.
• Used Erwin r7.3 for effective model management of sharing, dividing and reusing model information and design for productivity improvement.
• Redefined many attributes and relationships in the reverse engineered model and cleansed unwanted tables/columns as part of data analysis responsibilities.
• Developed process methodology for the Reverse Engineering phase of the project.
• Involved using ETL tool Informatica to populate the database, data transformation from the old database to the new database using Oracle.
• Involved in the creation, maintenance of Data Warehouse and repositories containing Metadata.
• Involved in the critical design review of the finalized database model.
• Involved in the study of the business logic and understanding the physical system and the terms and condition for database.
• Created documentation and test cases, worked with users for new module enhancements and testing.
You're not an employee, you're a contract worker.
No fixed hours, but NO employee benefits.
Boring! I loved getting to meet all sorts of new people as clients. Finding clients is the troublesome part, though. The most frustrating thing about this job is struggling to find leads. After becoming contracted and earning your first $3200, Mutual of Omaha will give you an account to buy leads from them, however most of these leads will not pay off. Also, until you hit that $3200 you will be expected to pander all of your friends and family members for their money. BUT BE ADVISED. Another source of leads is calling on a list of "orphan" policy holders. These are existing clients who either bought through the mail or their agent left the company. So if you manage to sign up your loved ones but then decide to leave the company later then you will further strain your relationship through this level of harassment.
Honestly, most of my time felt like a waste because it is only commission based pay and bonuses. Call people all different times of the day just because they showed a faint interest in your product. Also, ordering medical records from a hospital can take anywhere from a week to several months! Not Mutual of Omaha's fault, just the medical administration's, but when you're waiting all that time just to see if your client is approved is enough to drive you crazy!
I love helping people, and I do feel that people are helped through my work here. But this job does not make
My experience as an advisor here is similar to other people's I'm seeing. The company had convinced me that I will be a financial advisor for them, I got my Series 65 and everything. But that ended up being a lie. Being a "financial advisor" here just means that your job is to sell as much life insurance and annuities as you can, because those are the only things the company bases production on. They push you to sell a lot of Universal life insurance because the premiums are high so that will make you and the company the most money, even though a lot of the time it's an inappropriate product for your clients. I was doing pretty good for a while selling to my family and friends, but eventually I ran out of people in my network to sell to, and that's when the company stopped trying to help me, because they know that once you run out of your own network to sell to, it will be very difficult to sell to other people and that you will likely end up leaving. At that point they just waited for me to quit so they could bring in the next person to repeat the whole process over. I wish the company cared about their advisors, and not just use them as guinea pigs to make their numbers look good. You're paid 100% on commission, plus the company charges you for rent at your office and won't reimburse you for any business expenses. In the end I made very little money because I had so many expenses that ate away at my pay. Worst job experience of my life, and I would not recommend working for
People were great, benefits were good, the pay scale was very much like a government job, what ever your position title was the starting pay was the same whether in Arkansas or Michigan. Education was great, there was something to learn everyday and when people had to use their insurance for sickness or death, it gave a sense of helping them through a difficult time, that they had the money to take care of whatever the need was at a time. You are part of a team. Now teams are a big thing in business but teams were really big over twenty years ago.
Insurance is one of the most interesting fields to be in. The commission is tough on someone just starting. If an agent can make it 3-5 years without quitting and really working hard for his business, he does very well, but they also need a large nest egg to fall back on because it gets to be slim from time to time and someone trying to support a family, its really hard and with today's gas prices door to door sales are not very productive as I can tell, so a person has got to really work hard, 7 days a week a lot of times to get where they want to be on the pay grid.
ProsGood money, good training, good benefits, good people
Conspeople cancelling policies and getting charge backs which goes against sells, so one might have to work twice as hard for his/or money, especially with gas prices and everything else.
Division General Manager is verbally abusive to employees. He is contradictory on goals and requirements. I enjoyed working with the rest of the team. Appropriate training for the job was not provided. It was very difficult to gain information to match my job skills and knowledge to this position. I was very underutilized in this position due to the General Managers style of management. He is not a big believer in training, change management, or modern management styles. In a word, this position was very Draconian. Manager reminded me of many holdovers from the 70's and 80's corporate culture. I realized I made a mistake working here when I saw his personality change after I was hired. He totally denigrated a fellow manager during a staff conference call ... the catch is that I worked with this other manager and he certainly did not deserve the verbal abuse. The General Manager did not have, nor did he WANT to have, all the facts of the subject of conversation. I have to admit that having worked as a trainer and recruiter at Mutual of Omaha, I now feel bad for the people I recruited that will have to endure the abuse from this General Manager. My advice ... steer clear if you have a truly professional character. My job was presented in a terrific and professional light ... then things fell apart after hiring.
4.0
Customer Service Representative | Omaha, NE | Sep 17, 2017
Nice work atmosphere
Worked at MOO (Mutual of Omaha) twice it was a great work atmosphere. It was very rewarding to me personally to be able to communicate and interact with the elderly (primarily the people that called in while employed then) the work day consist of changing beneficiaries, processing loans, assisting the policy owners with various policy changes. Management was very understanding and the human resources process was smooth and efficient. They work well with medical accommodations and ensuring that their employees feel appreciated even as temp to hires. The biggest complaint would be that they are very adamant about you adhering to your schedule...In other words in example may be on a call and say your scheduled to go to break at 10:30 a.m. But you conclude your call at 10:45 a.m. You are considered to be out of adherence and there is not an option to modify the times to ensure that you remain in adherence and this can dramatically negative affect your overall metrics. The desks being able to be raised up and down is very convenient for people with ergonomic issues.
ProsNO WEEKEND SHIFTS UNLESS VOLUNTARY, GREAT COMPENSATION FOR THE WORK, PLENTY OF OPPORTUNITIES TO LEARN ADDITIONAL INFORMATION-KIND OF A NERD
ConsUNABLE TO MODIFY THE BREAK TIMES, VERY VERY STRICT ON THE ADHERENCE
Strict schedule adherence and availability leads to a very high volume of inbound calls of customer service, quoting and selling insurance. I learned how to be very efficient at multi-tasking and staying focused throughout the day to keep up with goals and expectations.
Management is active and helpful to the employees, although not readily available to customers. Some managers are more experienced than others in the field that they are managing.
Workplace can be hectic at times with thousands of calls coming in per day, but Mutual of Omaha does have a great break room with TV's, a ping pong table, Foosball, and a mini-basketball game to spend your scheduled breaks and lunches in.
The hardest part of the job was meeting conversion expectations with a large volume of calls that effect your stats without being a relevant phone call. (i.e. transferring someone or taking someone off the mailing list counted against your sales conversion stat which effected your bonus)
The best parts of the job were the very rewarding months when your stats are good and the bonuses had the potential to be life-changing. Also, even if there's a bad performance month, you can rely on a very competitive and generous base pay.
When I first started as an agent I knew the sky was the limit. I also knew I had to work hard for it. No one was going to just wake up and give me anything. I followed the process Mutual teaches, I worked in the office, with the team, and in the community. I used every resource Mutual gives us, and you don't see me crying for a salary. I make more than most the people I know because I used what Mutual gave me and taught me. I love that every day is different and that I get to see my clients and work with them face-to-face. I see people crying on here about charge-backs - take advantage of being non-captive and offer other companies. That way people can shop around with you. If you're not talking to your clients, someone else is. So keep up with them. If the insurance is getting too expensive, help them find something that is not so difficult. The management and support staff is amazing - they would do and have done anything and everything for us to succeed. The Chonofsky office is great - they are the top division in Mutual and have a 5-star team in upper management. Very excited to see where my career goes!
Prosflexible schedule, responsible for my own actions, lots of resources, great management
ConsYou use your own car/miles - but you get to write those off! (so that's really still a pro)
Questions And Answers about Mutual of Omaha
If you were in charge, what would you do to make Mutual of Omaha a better place to work?
Asked Nov 10, 2019
Advance the technology, emphasize working in teams, and make it feel more human instead of robotic.
Answered Apr 29, 2020
Review the trainings to the administrative employees at the independent offices
Answered Dec 8, 2019
What is the most stressful part about working at Mutual of Omaha?
Asked Feb 1, 2018
You're paid on commission so if business is slow then you won't make any money
Answered Dec 4, 2019
You get use to stress as your learn and understand underwriting
Answered Nov 28, 2019
What tips or advice would you give to someone interviewing at Mutual of Omaha?
Asked Jul 19, 2018
Complete all the products and company trainings as soon as possible. Prospecting is the key in our industry. Every people it’s a prospect.
Answered Dec 8, 2019
Know what you are getting into. You are strictly there to sell insurance for the company. If you aren't comfortable selling insurance to your family and friends then don't move forward with the job.
Answered Dec 4, 2019
What is the interview process like at Mutual of Omaha?
Asked Jun 27, 2016
Overall it felt informal.
Answered Dec 11, 2019
Interview is laid back
Answered Feb 8, 2018
What benefits does Mutual of Omaha offer?
Asked Jun 14, 2016
Benefits are horrible they have Aetna and the cheapest policy for the bank which means a lot of out of pocket costs for the employee. If you are in Az don't expect too much. They cater to their Omaha employees provide health fairs classes etc they do absolutely NOTHING for their Az sites
