This was my first job, and honestly it was more trouble than it was worth. The pay was very nice, the job itself isn't too difficult, free meals are offered each shift, and the workers are usually quite friendly. My objective was to get a taste for customer service, as well as food service and similar jobs. I also wanted to start therapy and move into a safer living situation, and was hoping to get a job that would financially support that.
Unfortunately, management was extremely poor here, which often clashed with the upbeat and inclusive culture the company tries to nurture in all of its restaurants. Trust me—I love what the company is trying to do, and I think it's a beautiful message—but the execution is poor. I did not receive official training and was expected to train others, despite displaying a clear lack of confidence in my own skills. This completely clashed with my goal of wanting to learn customer service and food service skills. I often asked for help, but was told that I should've paid more attention in training (which I did not receive).
Due to my underdeveloped skill set, I was often given inconsistent hours, sometimes working 8 hours one week and 36 other weeks. This lead to a lot of financial issues at home, which in turn decimated my work ethic and ability to get therapy. I tried to be transparent with management on this, but that only resulted in being asked to keep my mental health problems at home—despite having full-on panic attacks that
ProsFree meals, decent pay, friendly environment
ConsInconsistent hours, poor management, no training
5.0
Customer Service Representative | Phoenix, AZ | Mar 7, 2019
Excellent job culture and management, fast-paced and skilled work, fun
A typical day at work includes taking orders, working with your team to make pizzas, interacting with customers, keeping work stations clean, making sure kitchen is stocked, and handling cash & card transactions. I learned better customer service skills, creativity within food service as far as learning how to make some really beautiful pizzas, I learned ingredients prep and stocking, I learned to use their personal point of sale system, and I learned how to work strongly within a team and communicate. Management is wonderful, our manager is always sensitive to our needs and flexible with us, full of life and fun and generous. The workplace culture is excellent, they really truly care about giving back to the community and providing a really warm experience for people coming in for a meal and some relaxation, and you can feel that when you're there. I felt very at home within our team of diverse weirdos. The hardest part of the job is keeping up with the pace, and trying not to get overwhelmed with the extreme amount of orders we can get at once. It's easy to lose track of yourself with the sheer amount happening within the kitchen. It's also very physically taxing and exhausting, and sometimes it wasn't worth the strain. Pay is excellent, with plenty of advancement opportunities, and I know they have good benefits, but sometimes getting in the full amount of hours you expect from your schedule isn't doable, and it can be frustrating to try to live off that uncertainty. I lov
ProsFree meals, employee discounts, relaxed dress code, relaxed atmosphere, accepting work environment, fun
ConsPhysically taxing, can be very overwhelming, can't always get all of your hours
The typical day at work is pretty fun, it all depends on who you work with though. On Thursday-Saturday evenings, it gets pretty busy. On Sunday-Wednesday evenings, it's pretty chill. During the winter/ snow storms, sometimes you can go home early due to the low volume of customers.
My manager is amazing! He's super laid back and easy to get along with. He's one of my favorite people! He can be stern at times but overall, he's amazing!
Training is a lot of fun! You get to make pizzas and eat them. At the end of the week, you have tried the whole menu. There's a pizza test you have to take. You have to memorize the whole menu before you can make pizzas. It's a bit challenging in the beginning but after the 1st few tries, it's easy! Personally, I had to take the test twice. It is a bit competitive because, during training, the all-stars (trainers) pick 4 captains (shift managers) and everyone tries to one-up each other. Sometimes, the captains can be a bit egotistical because of the $2 wage difference between captains and MOD Squad.
This is a great job for college students because you can have a flexible work schedule. You get to pick how many hours work for you and on what days. You can easily balance work/ school/ life.
The customers are great and it's fun getting to really know your regulars. Every now and again, you'll have a few bad seeds but it's a very welcoming environment. You can be yourself and express yourself! Personally, I enjoy doing the dough pres
I have had few jobs where my co-workers are as close to amazing as many of my co-workers have been at mod. There are some that have or are trying to become captains that have no business being in charge of another creature due to their cruel and punishing nature, but for the most part the squad is fantastic. Both the manager and district manager are the furthest from representing what MOD is supposed to be. My manager regularly writes people up for trumped up reasons and fires them because they were willing to talk about what they think would be better for mod. The manager has never sat down with someone to have a real constructive discussion about anything really, they will however harass you till you leave or till they feel like they wrote you up enough to get away with firing you without proper procedure. If none of that works and you succeed despite them they will slander you. If you find yourself talking to them and they are not swaying you they result to crying. The district manager has my manager as their number 1 because her numbers are the best ( because we are the slowest store its the easiest to be) and ignores faults with them for those numbers, and perhaps tenure.
All of the best trained and hardest working individuals that used to work here fought to be transferred out, or got fired while trying to stick to the store through it all.
The only reason I applied to work at MOD in the first place was their core values and that they seemed to be true to! I am hear
Proscustomers genuenly care about employees that care about them, bless them and the smiles they bring to the store and out of us!
ConsManagement on most levels don't care about the wellfare or wellbeing of the squad members
Unless you want to be singled out don’t waste your time here
Was a great job when I got rehired and was working at a different location. The management was great the hours were great and than I transferred to the Stevenson’s ranch location. The manager promised me good hours, a positive work environment coming into her store. WHAT A JOKE. The hours are absolutely horrendous. Who the f can live on 20 hours of work or less a week. Also it might be a training store but they don’t even really train anyone on anything. Everyone’s an all star because the manager doesn’t let you advance to that position. She’s two faced as ever. Some of the Captains are two faced as well. Everyone drinks and is high at this job when no ones looking and talks about sex, or marijuana or inappropriate comments. There’s work place violence I’ve experienced from male coworkers there and hostility and drama from female coworkers there. There’s a rare few amazing people who work here. Oh yeah also the company says we should know what the products taste like to better be able to sell them to the customer. So God forbid you try the products (even anything less than a teaspoon) if it’s alcohol in the back of house when the restaurants already closed, or you’ll get fired. Don’t trust people here because they’ll just lie to your face and get you fired. But it’s totally cool for everyone else to be high as a kite here while helping the customers or be drunk at work. I worked extremely hard here, but I was under-appreciated, undervalued, and undermined. Place has no moral
Management was poor. The store has gone through 3 managers. First one I worked with for a year, didn't care about her employees, did not care if you were sick and throwing up, no coverage? too bad. Did not care if you got hurt on the job and wanted to get checked out to make sure there was no concussion, it was her day off, figure out yourself. However, she did care if customers asked for extra cheese and would give us this piercing glare if we gave them any. 2nd manager was a dream to work with. For the 6 months he was the manager, I did not hate my job, I enjoyed coming to work. He left, we were left without a manager, luckily a couple of captains took over. Poor girls were worked to tears because of the stress of the store and squad members acting out, we were understaffed. The conflict between squad members was taken too far by some to the point of the work atmosphere was very hostile. It got to the point where if I knew I had to work, I couldn't eat, I couldn't sleep, that job made me very anxious and stressed me out like crazy to the point that I had to start taking anxiety medicine, and before this I was NEVER an anxious person and it took a lot to stress me out. I guess this job broke me. 8-hour shifts could easily turn to 10-hour shifts, sometimes the captains who took over when we had no manager worked between 10-13 hours daily with no time to take their 30-minute breaks until after hours. They didn't start hiring new people until after about 5 squad members quit. 3
I loved the community at a store level, but corporate has recently pushed a lot of new scheduling policies to save them as much money as possible. Less people scheduled for shifts (which makes it nearly impossible to run one if someone calls out, which I'm sure you can imagine is fairly frequent.)
Hours are slowly being whittled away, that it's now hard to get anything more than 20-25 as a standard crew member. Even as a shift lead I was only getting about 30-33 hours a week. And I know they say +tips, but they don't account for as much additional money onto your paycheck as they lead you to believe. (at least at my store they didn't)
I'd say it's fine if you go in knowing that it's part-time job at a fast food place. Asking for time off was always easy, but there is no vacation time to anyone below a supervisor position. Benefits are decent but expensive and locked behind getting at least 35 hours a week. Being understaffed was frequently an issue. And I noticed a tendency to hire from outside rather than promote from within for positions higher than just a shift lead position, so take that as you will.
I would also like to add that throughout the pandemic they proved multiple times that the customer and earning money was the priority over their frontline employees. I'm not sure how it was at other locations, but my district was not allowed to enforce mask mandate laws until 6-7 months into the pandemic. And even then it was only because they had been fined so many times
ProsFree meal during shift, 50% otherwise
Consexpensive benefits, no paid time off to crew, understaffed
I was employed at MOD pizza for about 4 months and I loved it there is was absolutely hands down the best job I have ever had the customers were great my GM was amazing my squad was the best and the environment is weird and fun where you may be yourself but the hire ups above the GM'S and not so understanding and ignore you with complaints and requests I was unfortunately fired from MOD pizza and I was a new captain for 3 weeks and still learning and I had come to the decision to close the store a little bit earlier because of our blueprint to make us the training store and how everyone told me it was so important and there was no other time to get this done leaving me the captain and my squad in charge if cleanliness 4 days to get this whole store ready and other stores had closed earlier so I thought it was okay to close earlier one lady gave me a bad review and so I lied about closing the store earlier because of this being my first management job and being scared to lose the job I lied until the next day then I told the truth and they still said I lied so the company does not believe it's workers after half of the bad review was made up because I did not speak with the said person on the review and despite me saying it there anything I may do to get my job back when it should have been a write up they say nope it's just one of those things on my first screw up as a captain and I tried to get my job back and HR ignored me after me emailing them and getting a time to call t
Started working at mod for a little over a year and a half. Had to fight for my hours about 6 months after starting. Have had 6 General Managers in that amount of time which is ridiculous. Two have been hired from chipotle so they were very shifty. Would give my hours away to new hires. I would work 7 days straights just to make about 38 hours which is insanity, think I did it to prove a point to them. Call outs are through the roof. Plenty of staff on schedule but because they are given so little hours it’s as if we are understaffed. Very rough on body because fast-pacedness of it all. Doesn’t give 10s unless you are all over your manager about it. If you work more 5 hours than you must take a half instead of 6, so less pay. Things break, let GM know doesn’t replace it until 3-4 months later. No career advancement, a guy who’s Mod for +4 years just got promoted to manager which is an extra dollar. Wrong people get promoted to manager position normally due to favoritism and you have to suffer underneath them. I literally have to advise some of my managers and tell them how to run a shift(when to give breaks, start cleaning, seeing issues before they happen and telling them what needs to get done) and I don’t even have any manager skills. Worked there the same amount of time as managers(since it opened), just the wrong people get promoted and they are very rushed into their management position, very little training beforehand. Managers can’t pull their own weight and are very
Terrible management at corporate level to the point of destroying the potential of high performing employees.
MOD Pizza may talk a big game about being a "people" place rather than a pizza place, but in reality, MOD Pizza is a "profits over people" place and does not care about the health and safety of any of its employees. Corporate is the main problem with the company as many of the stores I've visited are filled with awesome hard-working people. However, MOD pays well below the average pay for similar jobs in my area, so much in fact starting level jobs pay more than my current position and the position above me. Healthcare applications only come round twice a year so if you get hired in July, have fun waiting until December for heath insurance that is of course if you hit the requirement of 35 hours a week which won't happen unless you are at a short-staffed store or are a Shift Leader. Not even to mention the fact that they will protect under-performing general managers at all costs, even when they literally aren't doing anything. They could be out in the parking lot having a cook-out while their employees face lunch service alone and all that happens is a slap on the wrist and nothing more. (That is not a joke about the cook-out...that happened). All in all, it's fun working at MOD but Management and Corporate don't care about you, they just want another body in the box for Friday nights so they don't have to, so just don't go through the trouble.
ProsFood every shift, fun work environment, Easy to request off in advance
ConsLow Wages, Bad Management, Corporate doesn't care about it's employees
Questions And Answers about MOD Pizza
What tips or advice would you give to someone interviewing at MOD Pizza?
Asked Sep 6, 2016
Be confident, always have eye contact, shake interviewers hand, be friendly, but of course, always be yourself.
Answered Nov 18, 2019
Just be yourself and show that you are ready to work and help make a difference there. MOD is a place that will push you to strive for better and more.
Answered Nov 5, 2019
I work at MOD in Cincinnati, Ohio. I was wondering, could I be fired for not knowing my pizzas? I took the test once and failed. I am going to take it again soon but just wanted to know.
Asked Nov 21, 2016
MOD pays above minimum wage and expect above minimum wage efforts. if MODs expectations is to know your pizzas to be faster and provide better guest experiences, then you should know your pizzas. MOD invests in your training and development, and if you dont reciprocate the efforts, what do you think should be the end result? if you wanna be there, do what's needed. otherwise, find a job where you get paid for your efforts, "minimal"
Answered Feb 16, 2020
They wouldn’t fire you for not knowing you pizzas, they would just redirect you and make you more of a dishwasher/lobby check/bathroom check kind of person. Basically anywhere but the line. My best advice is take home a menu and study study study. It’s not too hard. You got this :)
Answered Jan 9, 2020
What is the minimum age to work at MOD?
Asked Apr 16, 2018
It used to be 18, they’ve lowered it to 16. however minors have some restrictions
Answered Oct 21, 2021
18 years old
Answered Feb 20, 2020
Do you get to choose your own hours?
Asked Dec 6, 2016
No There is no such thing as a set schedule in food service
Answered May 24, 2017
You're supposed to able to give a broad availability outline and they work with it.
Answered Apr 22, 2017
Is it okay to wear ripped jeans to work?
Asked Jul 27, 2019
Depends on your manager. technically you’re not supposed to, but it’s okay to wear shorts so we’d wear ripped jeans anyway? some managers may be a stickler for dress codes, though i’ve never encountered any who were
Answered Oct 21, 2021
According to dress code policy, I don't think it technically allowed, but Mod encourages individuality and style (within reason), and I can't imagine a manager telling an employee that ripped jeans are not acceptable, as long as the rips/holes aren't significant.
