Like all companies, MAXIMUS has changed since first starting. I can tell you that the culture has grown to become one that has not demonstrated the values it has tried to preach on in the past. Though I had many opportunities come along over the years working within MAXIMUS and was able to be part of helping to provide long term solutions that remain in use at the day of this post, you may find as I have that those successes quickly become threats to newer hired management.
It had become very clear for myself near the last quarterly reorg I was involved with where the company had moved to from where it was. Where it was once a place where the person hired for the role was included in the choices of the team they had built, had quickly reorged into a place selected for you and your team members. In this new organization culture that has been built within MAXIMUS, being successful seams to get you down sized and then laid off.
Attempts to continue a career path and grow within the assigned role also was quickly met w/ stone wall as reporting structure would add quickly several layers of management (peer management levels under each other) would very quickly go to be used as a form of justification for the down sizing. For myself, did not take more then a few months to go from over a decades worth of career growth and demonstrated successes to a down sized and laid off. This considering the replacements all for the roles, newly hired staff.
Asking for any documentation fro
Prosallows work from home
ConsConsistant hiearchial confusion through management changes, Lack of succession follow-through, Subject to signs of age discrinination, Careers subject to lay offs after tenure
Not a family friendly place, no trust in employees
A typical day at work involved being put into a room with no windows, no access to the outside world, no phone (which is a must as I'm a mom with two small kids in daycare), having a schedule that shifted around (also difficult with two small kids in daycare), and almost being in a prison like environment.
I did learn quite a bit. I learned that I was hired as an Editor, but wasn't allowed to edit anything. I was thankful to learn about the LMS system, some different graphics programs, Flash and Captivate. There was room to learn new things as long as you kept yourself busy, as there wasn't enough work to go around.
Management was awful, but I am not completely sure it was their fault. The management on site was friendly, but... did things to make life more difficult. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm. I explained I could not do that with a newborn at home who needed me, but was told this was my only option (though I did find out that others who were to be moved to the night shift were given an exemption because they had a child under 18 at home). I ended up calling the corporate HC resolution center, and was told that my manager 'misspoke', and I was offered a Tuesday-Saturday shift that at least got me home in time to put my kids to bed. Prior to maternity leave I was working 7:45am-4:15pm. I was never give
ProsLots of time with no work to improve on skills, corporate training for various positions
ConsNot family friendly, no way to 'move up the ladder', lack of PTO days, everyone always came to work sick for fear of losing their job, so everyone caught the stomach flu at least twice a year, not all employees treated the same, favoritism, no chance for a raise at all because of the SCA rules
Disappointed in the chaos and lack of professionalism and proper communication
I was really looking forward to working for this company as it seems like they do really good work for the general public. They work government contracts that involve passing information on to citizens. My position was Training Coordinator, I assisted the trainers and classes of up to 100 or more, to take calls by the general public wanting information on the Covid Vaccines.
Now this call center was being created as we went, so I understand that a certain amount of chaos is bound to happen in those circumstances, we were learning what to train customer service reps on a subject that has been in constant change- understandable given new things are being learned about the virus all the time. Completely understandable that there would be some confusion and chaos.
What is not understandable is the complete lack of a basic platform from which to build this call center. All call centers have a basic outline. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. NONE of that was available. It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. We believed in the project!
As trainers and training coordinators, our training lacked structure to say the least. They continuously promised that they would send out a job description for the training coordinator job "soon". That never happened, as a result I made up my day,
ProsSome projects are Remote. Good work out in the world
ConsLack of planning, poor communication, lack of professional structure.
1.0
Enrollment Specialist | New York, NY | Jun 29, 2016
Extremly unpleasant company to work for
Working at Maximus was extremely unpleasant experience. Training is intence approximately 2 weeks long in class environment following by the shadowing for the next 2 weeks. Call volume is crazy, not enough stuff because people constantly leaving. Management is poor, supervisors are rude and bossy. QA stuff keep everyone in fear of firing providing constant updates about quality of calls taken not making their reviews fair. QA does many mistaks and never admit it, instead they fire back with pointing out to more things they couldn't do to you. They also encourage everyone to rat on each other, not letting employees to speak their minds and not encourage people to connect even though they constantly mention team work. Maximus does not motivate their employees and tempts. Every morning being with threats by sending an email to every single person in the company about terminating positions. You can see the list of people who just left the company after a short period of time working there. Company explain this emails being sent so everyone knows the person left and won't provide them access to the building. Occasionally company sends misterious emails alarming everyone that someone let terminating employee access to the building, however no one ever seen or heard of it on the floor. Supervisors are not the smartests people, some of them have only high school education, a lot of energy boasing people around and little knowledge.
You will get two contradicted to each other answe
Management is not supportive or knowledgeable of the job duties for which persons they supervise/manage. They do NOT investigate, question, or get HR involved in any discrepancies amongst co-workers such as “He said, She said.” Rather if you are wrongfully accused you are pulled into the manager’s office, spoken to, and expected to sign a written warning. IF you can prove yourself to be wrongfully accused; management does NOT take action on the other party who wrongfully made the accusation. If management still “feels” you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonuses...not bad, right?
Supervisors show favoritism as they go on lunch breaks or cigarette breaks with their insubordinates. The insubordinates (your current or future co-workers) do NOT log out for this 15 minute (extended) break as it always turns into a 20 – 25 “15 minute break.” If a Supervisor does not favor you, watch your back if you disagree with a co-worker’s actions, attitude, or work ethics. Supervisors do not follow through on promised disciplinary action of others in which case affects your work environment, work flow, & productivity. Supervisors hardly know & keep tract of their employee’s work and productivity. Be sure to keep track of all that you do from: the daily tasks, to the bathroom breaks, lunch
I have no idea where to begin this review.
Every day on the project, the management team would have someone new on their radar facing the firing squad. Either they would wait to fire the employee until another was successfully on boarded, then the employee got fired, or they would be told they don't have enough justification to fire and move on to another employee.
There are no "personal life" considerations. Hey you have kids and it is Sunday? Oh well, you work. The mantra of the company is "a manager at Maximus works until the job is done regardless of how many hours a day they work."
They focus so much on how they look to the client and in the media that they lose sight of common sense management. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency.
They do not train their temp staff workers properly and are very strict with hours, often refusing to pay overtime regardless of circumstance.
Instead of investing time into proper training, the management team flies all over the country on the clients dime. One project manager flew between Seattle and Charleston (WV) every week, and also stayed in one of the most expensive hotels in the city. Her weekly travel was upwards of $1600. She once told her staff that she flies so much that she accumulates enough frequent flier miles to take her entire family of 7 on a free trip to Hawaii each year. Disgusting m
ProsDecent salary
ConsNo job security, management plays favorites, everything about the job.
1.0
Customer Service Representative | Remote | Jul 21, 2021
Honest Review
I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. Maximus as a company has been an awful experience. You will be told you are important and are making a difference, only to be tossed aside at the end like trash. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. They will give you the run around and HR will not know what is going on. Do not trust this company. There is a reason they hire through temp agencies. You are just a number, this is just another bad call center job, but they will try to make you think otherwise.
You can do perfect on evaluations and always come in on time, and at the end you will wonder why you stayed and regret your choices. Your hard work will not be valued. They ended several projects without explanation, and agents were left wondering how they are going to pay their bills. They took inbound call agents, offered them a new position and then told them they are now on an outbound campaign, and then blindsided them a week later when they said there was no longer a need for that position. Do you want to be left wondering how you will pay your rent, or how you will be able to afford your insurance? If you want to be unemployed without warning, apply here, if not, do yourself a favor and look for something else. If Maximus cared about you and your loyalty and effort, they would keep
ProsManagement was great but they laid them off too and did not value them
I worked at the Maximus location in Rancho Cordova, CA for a year. While I was there i experienced extreme disorganization, a total disregard for their employee needs, a buddy system that allowed supervisors to not only disobey company rules free of fear of reprimand, but outright openly not do work, talk about inappropriate subjects, and face time during work hours, in front of all of us to see, and then openly reprimand others for simply saying a word to another coworker. There was also a lay off of a couple hundred people while I was there, where they lied about it being an audit, laid off people without warning, and paraded them down a walk way for all to see. There were people crying and they were pulling people out of their seats without warning causing a near mass hysteria in the office. All work came to a halt, people were standing up in their cubes trying to figure out who was next and what was going on, while others were panicking, fearing that they were next to be pulled without warning. I have never seen something done so unprofessionally in my life. I would not recommend working here for anyone even as a entry way into the data processing field.
A regular day at work would be as follows. You come into work on time and take your seat to get started. Your supervisor would come in late and immediately start talking to their favorite employee in their supervisor cubicle for up to hours at a time, while not doing any work at all in open view of other working emplo
2.0
Customer Service Representative | Boise, ID | Jan 30, 2014
Rough ramping
Maximus is a great company, the problem is, when I was hired, I suddenly wasn't a Maximus employee, I was an SCA employee with different rules applied. Supervisors know as much about the programs and about the health care process as the CSR's so half the time the only thing they are good for is allowing outbound calls or escalating issues.
One positive: I love my co-workers and we help each other all the time.
Two fifteen minute breaks. Half hour lunch is not enough time to do anything and we've been told that if we're a minute late we'll be docked points. I don't like the fact that we are treated like any other call center since we are doing such a stressful yet important job.
I was told there wouldn't be over time, not only was there over time, but they pretty much told us we had to (otherwise it would be put in our files that we're inflexible). I was told we would be 100% scripted, we have been mostly 40% scripted. I was told we would have all federal holidays off, then after Columbus Day we were told we had to work all the federal holidays including New Years Day, which was then deemed a critical day so if we took the day off without prior approval, we would get pointed 1.5 instead of just 1. I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. You're only allowed 8 points before you get fired. We get the major holidays off. But of course the Maximus, GDIT and CMS employees get the federal holidays off.
We had over a month of
ProsCo-workers will back you up and help you with problems. Weekends off (unless it's overtime), full time positions
ConsVery stressful job, point system, half an hour lunch, policies change every other week.
3.0
Operations Administrator | Albany, NY | Feb 7, 2019
Depends on what your priorities are...
I started in the call center as a CSSIII at $14.50 an hour (with the overtime pay being $21.50 an hour), and just left a QC position, which paid $16.50 an hour. If you’re simply looking for a job that pays well, then Maximus might be an okay fit for you. However, working for Maximus will entail several challenges.
You are given two paid 15-minute breaks and one unpaid 30-minute lunch. Though these times are often scheduled 2+ hours apart from each other, you are expected to stay at your desk until each break/lunch time arrives. If you need to get up and use the bathroom, you will have to get a note from your doctor in order to apply for an accommodation. Otherwise, you will be reprimanded for being “out of conformance;” this could affect your quarterly bonuses, and might also result in “corrective action.” All that trouble…just to be able to use the bathroom when you need to.
Also, if you’re working in the call center and are of the opinion that being promoted to QC will get you off the phones forever, that isn’t a guarantee. Apparently, due to changes made to the application process, Maximus thought it would be unnecessary to hire a new wave of people this past August (as they usually do) to make sure the call center would be fully staffed for Open Enrollment. However, this ended up not being the case; the understaffed call center was slammed with high call volumes. But instead of our higher-ups admitting their mistake to their own higher-ups and taking responsibility, th
ProsDecent wages, paid holidays for permanent employees, some of the benefits are good, free onsite parking
ConsQC Admins may be put back on the phones during high call volumes, constant micromanagement of breaks and lunches, some consumers can be irate at times, accommodations are needed to go to the bathroom outside of scheduled lunches and breaks
Horrible company to work for; physiotherapists do not join them!
Do not apply for this job; you will regret it.
Huge turn over of healthcare professionals (assessors) despite a good salary says it all. They (the company) cannot retain their staff and cannot even hire new one. According to managers and directors, this is due to the "hard" job and training. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. The reality is that the management is the problem being extremely unprofessional, inept and mostly ignorant with regards to medical conditions and diseases, pushing real professionals away from that toxic environment.
The job itself does not require any clinical skills despite what the company may claim. Their feedback on your assessments defies medical knowledge and cannot be taken seriously, examples of some feedback received: “the client may have benefited from glasses”, not really when the cause of his/her blindness was not related to an eye refractive deficit but due to a neurological problem after suffering from a stroke (occipital lobe); or “you conclusion is not medically based...hyppocampal sclerosis does not cause dementia type symptoms...”, when a letter from the client's consultant neurologist clearly stated the contrary.
Don't bother to discuss their feedback with them; it will be seen as a
I joined this disorganised, lacklustre and highly pressurised yet flimsy company as I had experience being a mentor, a trainer and a careers adviser and had a desire for continuing the good work of helping people. The staff members appointed to induct me resigned so my induction was delayed but I was expected to start work anyway and to start immediately securing job starts in order to meet my targets. I was not provided with ANY training regarding how to use the in-house IT platform to manage the appointments. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. I was not provided with a petty cash float to support customers into work and was forced to use MY OWN MONEY to help my caseload. I was not provided with equipment that functioned properly with regards to a works mobile and staff laptop. My induction meet took place TWO MONTHS into my employment! And when the training into the company platform computer system finally materialised it was a paper-based seminar into how to use a practical IT system! Do these MAXIMUS people have any idea about kinaesthetic learning? Obviously not! The BM’s and the RM’s would repeatedly add more and more duties to the plate of the coaches to the point of saturation, leading to a deluge of work SO great as to render it impossible to achieve without causing you to have a nervous breakdown! As well as doing CVs, personal state
ProsNothing!
ConsWorking environment
Questions And Answers about MAXIMUS
If you were in charge, what would you do to make Maximus a better place to work?
Asked Jan 15, 2018
Show some appreciation to those employees who work hard by giving them bonuses and significant raises and not just piddly, inflation raises.
Offer more PTO.
Company should shut down for the entire week around Christmas and New Year's instead of forcing employees to use their PTO just so that they can be with their family during the holidays. Many employees have kids who have spring and summer breaks which PTO can be used during that timeframe.
Benefits shouldn't be so costly for employees.
Answered Nov 16, 2021
Pay better wages, allow employees bathroom breaks, think about people and not the ridiculous metrics
Answered Jul 29, 2021
What is the interview process like at Maximus?
Asked Jan 31, 2018
Very easy. Because of the pretty poor working conditions and low pay people quit all the time so they need people constantly. If they are in a crunch and really need people, they will just give you a stack of onboarding papers to sign and have you in training ASAP. Basically all you need to do is show up. Obviously this applies mostly to the low-paid positions who actually do 90% of work. If you are a supervisor or QC the process might be slightly different.
Answered Jul 29, 2021
You get put into a zoom room, they ask everyone if they want the job and give it to them. It was very weird and gave me a bad feeling about what was to come. They didn't even ask about experience, just.. do you want the job? It took 15 minutes because of the amount of people there.
Answered May 6, 2021
What is the best part of working at Maximus?
Asked Jan 6, 2020
The leads were okay. They lost their jobs too at the end though, because Maximus does not care about employees
Answered Aug 12, 2021
It is a very experienced environment but is very well qualified and for having trainee and also the teacher that are there to help
Answered Jun 21, 2021
What is the work environment and culture like at Maximus?
Asked Jun 12, 2016
A person will get good things (bonuses and job opportunities) from being employed by Maximus only if they come looking and acting professional. If a person genuinely has a desire to help other people, follow the rules with a desire to learn, and look the part, those people will succeed and advance. Yes, they are strict on behalf of the consumers and beneficiaries' protection. They have a right to enforce timeliness and adherence. All of the whiners on here have a loser attitude. Treat others as you would want to be treated and there's no problem.
