Overall Reviews at Liberty Tax Service
5.0
Productive & fun place to work
A typical day at liberty tax call center. When you get to work, you get started making phone calls, to market, & invite customers to make an appointment to come in to get their taxes filed. You make the customer aware of all promotions & services. You motivate, invite, & encourage the customer to use liberty tax for their tax needs & services. I learned how to talk to customers from a script, & how to answer their questions. Management is great at liberty tax service. Workplace culture is diverse. There is nothing hard about the job, if you can follow simple directions, use a computer, know how to use the features of an office telephone, how to place calls on hold, how to transfer calls, follow rules & listen to management. The most enjoyable part of the job was being able to interact with customers over telephone to help them with their needs & questions about their taxes, from hours of business operation, to how long it would take for the processing of their taxes.
5.0
Technical Support Representative |
Hurst, TX | Sep 24, 2021
Amazing Company -Amazing People
I am unsure of some of the Questions on the survey as I was just a seasonal i.e. PTO etc. However, the environment and people I worked with were outstanding. The diversity within the company is very refreshing! The support and training is phenomenal. I can only pray and wish I am called back. If you see an ad to work for LIBRARY - I say 100% go for it!
The management is very understanding and easy to talk to. You have access to personal and confidential information so you must be respectful of that. Overall, I have absolutely NO negative statements or comments to make and I appreciated the opportunity. I’ll look forward to hearing from them again the season.
ProsCompany diversity and Company Morals
ConsNone
5.0
Professional workplace sprinkled in with some fun
The learning curve to become competent in taxes is relatively steep. However the company's software makes it easy to competently deal with most tax situations.
4.0
Customer Service/Sales Representative |
Columbia, SC | Jan 14, 2014
you will learn a lot about tax laws
A Awesome job to learn the laws of tax service,
Very nice job with friendly people and customers.
Great place if you like to work with Numbers a and people
Prosgreat money
Conslong hours
3.0
Great job to learn
i am a manager at liberty tax, my role was to do, clients income tax, greed all customers that would walk through our doors,
create new tips on our closing rates,
plan our marketing events
Do schedules for our team members. Call or email all of our customers after they had done their taxes or our passed customers.
Have all personal documents secure and in a safe place.
Would travel for our monthly meetings.
Prosfree lunch breakes
Consno benefits
4.0
Good
Workplace is good. The Franchise owner is very involved in the atmosphere with the company. Allows for personal development in the tax preparation field.
3.0
Busy Seasonal Tax Office
Busy tax office, client interaction, long hours
Hiring and scheduling of workers
ProsGreat Salary
ConsSeasonal, franchise owned
4.0
it has it's moments
I love this company, and the owner of the franchise. My days are always very busy, and very productive. I love helping people.
Prossatisfaction
Conslate season clients
5.0
Customer Service Representative |
Bristol, TN | Jan 14, 2014
Great part time job.
Management and co-workers are excellent! I learned how to read people better. No hard parts of the job.. I enjoyed the constant changes and updates and learning all the new tax laws!
1.0
Customer Service
income tax preparation services give you tax advice the way it's meant to be: friendly, accurate and with a money back guarantee. When you come to us with your tax return, relax and let a Liberty Tax preparer take care of finding your biggest refund.
Proscustomers
Consshort breaks
