I LOVE working for such a great hotel and put in my all as a housekeeper. However as I maintain consistent work ethic and attention to detail and perfection in the quality and presentation of my rooms it is sad (to say the least) of how unfairly treated the HARDEST and MOST PRODUCTIVE EMPLOYEES are treated and singled out by housekeeping supervisor and manager all the while the both SIT OUTSIDE MAJORITY OF OUR HOUSEKEEPING SHIFT smoking cigarettes and enjoying conversation daily. Although worse than this, the LACK OF ORGANIZATION AND ABILITY TO FAIRLY TREAT ALL AS A TEAM...only the few who hold the same position as myself and the rest of us newbies (also the hardest working ) that have been around or frinds with the both supervisor and manager are allowed to slide on SPECIFIC RULES the rest of us are constantly chastised for, Personally, I have been currently singled out and even blamed for an email from a recent unhappy guest concerning an entire evening of check in issues,front desks lack of reliability and mishap the previous day at their check in was ended by my mistakenly KNOCKING ON GUESTS DOOR EARLIER THAN CHEKOUT TIme causing simultaneous targetting of my poor decision and almost NON EXISTENT training at initial hiring was the complete cause of the unhappy guests email, Further more a sidenote was ADDED TO A COPY OF THIS EMAIL where I was named to be the employee who had this guests room and copy being taped up in houseeeping area so entire staff could read, share am
ProsWonderful hotel environment and guest presence
ConsLack of ANYTHING other than cliques in workplace involving both manager AND housekeeping supervisor
Good place to work you get along fast with co.worker it everyone that work in housekeeping are very nice and welcoming they always help you and even sharr foods for you its always fun working with them it makes our work easier but the problem here is that the management they are lack of communication they don't like talking to each other and you see them most of the time stay at there office!they are only nice to you and talk to you if they need something and if you have concerns they wouldn't even listen to you there are 7 buildings there main building is 308 which is have elevator the rest is outside up in down in the stairways work there most of the time is so hard and very stressful they always try to hurry you up and give you to many rooms and expect you to finish on time without thinking you need a break too or even in your break time they will often call you especially when its almost 4:30 they will make you work so hard until you get drain the feeling like when you come home all you gotta do is go straight to bed!honestly they don't care about you or anyone that works here they only listen to themselves and not even give you the chance to say your concerns so many people have gotten injured working up there and still don't care and they often make you feel bad many have quit working here #1 problem is management!!! From general manager to hr.!so think before you apply i would do lots of research before i even apply here not worth it if you get hurt!
Also most of the
ProsWorking with nice people in housekeeping
ConsShort break, not being appreciate, over work all the time
This place has a very nice work environment. Co-workers were very friendly and helpful. I really enjoyed working with the person that trained me. He was the best at what he does! The work is back breaking so don’t think it’s anything easy doing housekeeping as I’ve done before but was not this many rooms a day, which was enough for 2 to 3 people. When it came down to the Department Manager and Human Resources Manager is what I did not like. They will not return calls! Even though I wasn’t employed here long, all I wanted was to be compensated for the hours I worked. I spoke with HR manger once about my hours and he assured everything was great. So weeks passed by and I could never reach him again. So I was being ignored for over two weeks. So finally today I called the General Manager and I finally got a call about getting paid for the hours I worked. The Human Resources Manager was very rude because he couldn’t remember what he told me the first time I spoke with him, which was I didn’t have to do anything because I didn’t have any of their property and my check would be mailed and that took forever and it was for only 4 hours. Wow! So come to find out the other check was being held at the front desk all this time and I was not contacted about it and I’m also still believing what I was told that it would be mailed. Then HR told me to pick it up after I return property which we spoke about me not having any of their property such as uniforms and passes and once again it’s h
It was my first time ever working in a hotel room. I learned how to clean rooms, and make beds.
A typical work day at this hotel was when you have a lot of check outs and they leave the rooms a mess that are beyond the call of duty. I've cleaned rooms where they left beer bottles, pizza boxes, and the bathroom was so bad "it's like, How could they do this to us? Besides the gross-out factor of cleaning up a room in such a state of disarray, it takes so much longer to finish, making it even more difficult for housekeepers to meet their daily room quotas.
What I learned about being a room attendant is how to clean, you can get better at time management, and you can earn more responsibility.
The management of housekeeping operations entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well- run housekeeping department is integral to the success of any lodging operation.
As a co-worker we share certain gratis housekeeping responsibilities with everyone else. Our duties might be extensive or minimal depending on whether your boss employs an after hours cleaning crew, but either way, they can be summarized in four words: Clean Up Behind Yourself.
The hardest part of your job as a housekeeper may not be the cleaning. If you and your guest speak different languages, miscommunication can be a problem. Be upfront about your English ability from the beginning. Ask your guest to speak slowly if you don't understand the instructions. It also is a good idea to give the guest a check list of thin
IHG was a great company to work for and one that I would recommend to friends and family. Not anymore. From 2018, things rapidly deteriorated and the strong culture employees and management were so proud of became diluted and then dissipated completely. Too many external hires were brought in at a senior level, many very successful in different industries, but they just never came together as one. Similar to building a house where everyone sees the initial blue prints but then go off to execute and the resulting building is not quite what was envisioned. Not living in the state where the company is based also sends a message that you are not that committed to the role you have been given and are not really planning to stay around.
Employee engagement plummeted as redundancies and restructures became the norm and are still happening. Benefits have been systematically stripped back to the bare bones with maternity leave non existent (short term disability is the only way to take leave to have a baby); healthcare benefits are noncompetitive; vacation is 10 days with 5 personal days and 1 floating holiday. Still a very old fashioned company in that respect. In addition, the lack of diversity in senior leadership is stark for a company that has been in the hospitality business for so long. One would be hard pressed to find POCs in any team at the Senior Vice President level far less on the Executive Committee.
IHG was a fabulous company to work for for many years. It started to
ProsEmployee discounts at hotels, flexible working arrangements, opportunities for promotion globally
ConsLack of diversity in leadership, constant layoffs
IHG is a fine corporation but do the proper checking on what company is managing each property.
IHG is a good global company with many great people working for them. They also gave many beautiful and wonderful properties in the collection. If you are considering working for them be sure to investigate and ask enough questions about the management firm overseeing that property. Ask to talk with current employees from a variety of departments before accepting you position. Find out if they are responsive to employee and department needs.
The HR department at each property is also important. Have they been responsive to the needs of the property and done all they can to promptly fill open roles? Ask why the roles are open - why is this available? Person moved on? Was terminated? Newly added position?
The InterContinental Saint Paul Riverfront in MN is a great newly renovated property. Sadly, Graves Hospitality is currently the management company the property owners have hired and they do not have a strong background in running a hotel of this size and style. They haven't shown that they are very interested in doing the job they were hired for or doing right by the the property or the employees. Be wary of them. They are mostly concerned about themselves and the other projects they are working on. I would never in a million years hire them for my business or ever do business with them again.
ProsGenerally good coworkers, many people who do care, employee lunch/dinner provided and reduced parking costs for employees
ConsBenefits are not much, some have to wait one entire year for one lousy week of vacation, no short or long term disability insurance available even to purchase on your own, current bad mgmt company overseeing the property
The place is an old converted warehouse that they can not keep warm or cold, use to have ping pong table and shuffle board no more though
Guest calling to make reservations worldwide
How to make reservations and interact with guest to get best value for hotel and guest.
Management used to be good, but in the last year it has been all about more profit for the company and the reservation agent commissions have been cut drastically.
Most of my friends and co-workers have quit in the last year because of the pay rate structure and commissions, which have been drastically lowered and also the added requirement for selling for our partners. The requirements now are we have 4 minutes to sell the hotel, room type, gather guest information, also fill out forms why guest did not book, and last but not least, we have to sell for 3 different partners (and if don't sell a certain percentage you will be fired). If a guest has questions your first reaction is "Oh No" their goes my time, because if it is over 4 minutes agents have been fired. It used to be only making room reservations and the commissions were a lot higher.
The stress of being fired. staying within the 4 minute limit and selling for partners. It used to be that we were giving the best value to the guest, which kept them coming back and ultimately made money for the hotels. On several occasions I've been told guest are "stupid and don't know anything" quote unquote.
My job is not enjoyable anymore, I used to love the interaction that I had with my guest, while taking their reservations, but now I can't interact with them or I can be fired.
Prosnone
Consfree lunches sometimes but are left out from 10AM to midnight, if you miss a schedule break and take it you are out compliance
Great Company for Networking and Staying In the Know
In my position it is very upscale and fast past. Soon as you walk in the door Im briefed about the previous shift and what to follow up on. Make sure the agents have all the tools to do their job and well groomed. Im also department trainer, if there are new colleagues I am responsible for training them and making sure current employees in the department are up to date on training. We are connected to the Cleveland Clinic Hospital so most of our guest are patients, Doctors or business partners. We do get a big celebrity cliental and have to enteract with them while staying professional. By being a leader I have to solve numerous issues dealing with our guests not only in my department but in other departments as well such as Housekeeping, Room Service, Club Lounge and Guest Relations. I love my job as a leader and working in customer service. In my position I was sent to work for a month in Chicago at the Intercontinental Magnificent Mile as a Front Office Supervisor and do a Loyalty training in Boston. I am know as a hard worker and very reliable. I what I look for in my management team above me is motivation. I look for them to be a mentor and teach me as much as possible to get me to the next level. What I enjoy about my job is the relationships built here over the past 9 years, the guest and our General Staff Meetings that are held by our Executive Team to keep all employees In the Know about hotel business, profit and loss. Intercontinental also throws very elaborate Ho
They had us start working 9-545 for 4 weeks in class room, the first few days they will have you sit with someone and listen to them. You will meet your managers. After the class room. You go to 2 weeks of nesting most likely 330 to midnight with 2 days off during the week. Then you go to ojt for 2 weeks. They let you decide if you want a 30 minute. 45 or hour lunch. You bid on shifts based on ranking every4 months. You get 3.08 hours lf vacation and 1.67 hours of personal every 2 weeks. You can roll over 40 hours. This goes up after 5 years. You can't use it for 90 days. Pay is 11 an hour to start. 12 after 5 pm and all day weekends. Buisness casual monday-thurs. Can wear jeans fri. Sat and sun. You get employee discount on hotels. 401k after 6 months and 3000 a year education reimbursement after 6 months. Pretty good place to work. Very easy. You can make inventive every 2 weeks as long as you hit atleast 90 percent of goals. Workforce is really rude most times. It is hard to get days off. They do let you defer holidays. And give you 1 floating holiday a year. Medical for tobacco users is really expensive. Good entry level call center. Interview will be tour about 5 to 9 typical customer service questions and then a role play they let you review a paper then they call you on the phone
And be the customer. They will tell you right after if you got it. They do play favorites with attendance. Raises are not guaranteed but they can be 2, 3 or 4 percent of you're salary a year
ProsEmployee discount at hotels. Very easy job.
ConsPay is pretty low 11.00, hard to get time off. And start on 330-12
I worked remotely, so my workday and business travel were very flexible. For a majority of my career I traveled weekly, and each week required visits to multiple cities (some weeks included four or five flight and/or long drives). Because I had to schedule my own travel, scheduling trips and traveling was a full time job in addition to the many meetings and heavy workload. Promotions for field based employees in my department were almost nonexistent for a majority of my tenure at IHG, which improved slightly before I left the company. Hospitality is a great industry to work in, it's all about the people, so I met a lot of good hotel owners and had great colleagues. But there are also a lot of uncooperative and inexperienced hotel owners that should not be in the hotel franchise business. At times IHG was on mission, to provide great hotels that guests love, and those were very good times. However, there were many changes at the executive level which led to reorgs that often caused the company to stray from it's mission. IHG has a very respectable corporate responsibility program, and corporate employees are offered a discount at hotels around the world which is a very nice perk. In all this was a good company to work for and I met many great people, but like many big companies the intense/heavy workload and constant changes were unwelcome distractions.
ProsFlexible hours/travel; Employee discount; Corporate responsibility; Colleagues; Hotel owners
ConsExcessive travel; Turnover at executive level; Constant reorgs; Hotel owners
As a part of their hiring philosophy, IHG has a competency based interviewing process. Their IHG philosophy of ‘Winning Ways: Do The Right Thing, Show We Care, Aim Higher, Celebrate Difference and Work Better Together', is integrated with each competency category. Therefore, each candidate is also screened for compatibility with ‘Winning Ways' in addition to professional skills before they are finally hired. They measure the behavior that their employees demonstrate against established and documented standards.
Their leadership competencies and brand service behaviors, which are the qualitative measures of effective job performance (or the 'how' you deliver), help them do this. Up-selling usually involves marketing more profitable services or products, but up-selling could also mean exposing the customer to other options he/she may not have considered previously. The management recognizes/rewards those staff members who manage to successfully up-sell rooms and wines for their respective departments, which include front office and food & beverage services. The employees who manage to do so are awarded with monetary incentives and certificates in town hall events.
As a part of their learning and development initiatives, IHG has come up with a ‘Cross Training Policy'. This policy helps the employees in understanding the business and inter-departmental co-ordination required for smoother operations. This also empowers the employees by increasing their skills and knowledge of ot
1. Responsible and controlling stock of 20000 JOD and consumption of F&B Stationery and to keep track with minimum and maximum stock for the General Store.
2. Arrange internal and external appointments for the F&B Manager.
3. Takes F&B Briefing minutes and other meetings.
4. Distribute and circulate memos, letters and other written communications.
5. Enter the daily figures statistics (data entry for each outlet on IBP, I Opener, Summary Revenue (daily, monthly & yearly) and other projects.
6. Handle in daily basis administrative work of the department including: filing, E-mails, data entry, offers, receiving, guests survey summary, recheck new menus, Contract Summary.
7. To follows up daily basis on the outlets requirements of Flyers, Food Tags, Menus, Signs and Materials.
8. Promote all the hotel, Food and Beverage department to the Data base clients.
9. Sales Blitz for F&B Restaurants, promotions and activities.
10. To coordinate between F&B Department with other Departments such as:
- HR: Health Certificate, orientation, renewal contracts, blood test, employee’s birthday, Gathering with G.M, monthly attendance sheet, vacation action plan, medical insurance, self assessment, accidents reports, passport renewal for Foreigner, Training Exposure for F&B Staff.
- Engineering: F&B Requirement, furniture, maintenance, FLS 10 minutes training.
- Accounting: Checks, daily report, P&L on monthly basis, receiving bills, entertainment payment including attendance she
Prosfree meal, accommodation, transportation, medical insurance, yearly ticket, monthly service charge
Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.
Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.
Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.
Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.
o Responsible for cleanliness, orderliness and appearance of the entire Hotel.
o Ensure that rooms are made as per company standard.
o Prepare Annual Housekeeping Budget.
o Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
o Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
o Pay particular attention while organizing pest eradication activities.
o Develop and implement Housekeeping systems and procedures
o Prepare reports for management information.
o Assist Purchase departme
ProsFamily package
ConsNothing
5.0
Quality Assurance Manager | القاهرة | Jan 29, 2015
cultural and sports avtivities
• Train in, (LOTO) Locks Out Tag Out
• Train to be aware of hazards and take proactive action to resolve or raise issues.
• Weighing of batches, follow, (GMP) Good Manufacturing Practices and safe handling guides.
• Preparation of ingredients: oscillating mill, Hobart mixer, steam jacketed kettles, electric drum lifter, caustic handling (rework processing)
• Supported operation of rope and roll and score lines, loading extruders collecting product, metal detection.
• Detailed internal cleaning that includes disassembly and reassembly of all pilot equipment to include: 50 gallon jacketed twin-arm mixer (sigma blade), forming extruder (double and triple screw styles), and Fitz mill comminatory.
• Analyze products (dimension review) and report back results.
Warehouse Workers.
sumes 100% responsibility for quality of products served.
Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
Portions food products prior to cooking according to standard portion sizes and recipe specifications. Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers,sauté burners, convection oven, flat top range and refrigeration equipment. Prepares item for broiling, grilling, frying, sautéing or other cooking methods by port
Worked at IHG as a bartender in Cardiff - which I have done in many other bars previously. Despite the environment being fairly relaxed in comparison to bars I’ve worked in the past, the lack of management and guidance made this place awful to work in.
Would be rota in to finish at 11pm but would rarely leave before midnight; sometimes way later. And was just told this is simply how it is - leaving me very little ability to plan my social life around work.
Management were often unwilling to help with any issues or support me in my new role.
Was left entirely alone to manage the whole bar on my second day!
Suffered a head injury at work as a fridge did not properly fit into its space under the bar, resulting me to fall to the floor and suffer with symptoms of a concussion for the next few days. Notified management of this immediately and was told to just stop messing around.
Had to close and clean a whole bar down alone - which would result in the late nights without any help from the floor team. However if I had finished my duties earlier I was often set the task of setting tables - a job that should’ve been completed by floor staff. Despite them never helping me.
Would rarely get given my breaks due to the fact nobody else could manage the bar as it would just be me working alone.
In this role I was not treated like a person, but a number to fill the space. No consideration or care for the staff.
I feel I was massively taken advantage of in this role, there is a re
Duties and responsibilities
- To oversee entire operation of all departments.
- Provide strategic direction to the departmental head’s on the ongoing basis.
- Finalize the operational budgets and monitor the same.
- Conduct periodic review along with the departmental head.
- Planning, organizing, directing & controlling of work.
- To make one complete team, to make them believe that we are a team and we all need to play a significant role in making our organization as a profit oriented center- Effective Leadership.
- Motivating the staff for multitasking job.
- Setting the target and motivating the staff to perform their level best.
- Setting the standard operating procedure and check that all the team member for following that procedure.
- Supervise staff in terms of manning.
- Reviewing operational problems guest as well as staff.
- Create new revenue opportunities by f&b and promotional activates.
- Conduct operational audit’s to sustain and effectiveness of all services.
- Increase revenue by close monitoring of unit terms performance.
- Evaluate the monthly P&L statement and provide an analysis of performance result.
- Handling the day to day F&B operations.
- Monitor and improve customer and staff satisfaction levels at all levels to increase retention.
- Responsible for cost controlling for departments.
- Responsible for bringing food cost and wage budgets under budget.
- Price out of all menus for catering, room service and restaurants.
- Res
Questions And Answers about InterContinental Hotels Group
What is the interview process like at IHG Hotels & Resorts?
Asked Aug 9, 2016
Good until you get the job
Answered Oct 5, 2020
It is a three-part interview to discern customer service abilities.
Answered Jan 13, 2020
What is the work environment and culture like at IHG Hotels & Resorts?
Asked Jun 20, 2016
Fantastic work environment. They are environmentally friendly and sensitive to current cultural issues. It was really a work family with IHG. I would work there again if given the chance.
Answered Oct 11, 2019
Great I enjoyed working there. The people were awesome
Answered Oct 10, 2019
How long does it take to get hired from start to finish at IHG Hotels & Resorts? What are the steps along the way?
Asked Aug 9, 2016
Approximately a month and a half to two months
Answered Jun 30, 2020
It took a week for me to get hired. I got interviewed by 3 HR people the same day. All 3 liked me & they moved me on to the background check and pre-employment process. A week later received a call from HR that everything went through and when could I start. I’m in Chicago as well. I start Monday 05/21/18. Interviewed 05/08/18 & received call back 05/16/18.
Answered May 17, 2018
How did you feel about telling people you worked at IHG Hotels & Resorts?
Asked Jan 21, 2017
I am absolutely embarrassed to even say I was employed here
Answered Aug 5, 2020
I felt fine about it.
Answered Jan 26, 2019
What advice would you give the CEO of IHG Hotels & Resorts about how to improve it?
