A typical day at work is: Review Plan Provisions from the client and create desk procedures accordingly.
• Serve as Subject Matter Expert for Calculation Requirement Documents and Benefits Workstation.
• Attend cross functional planning meetings to discuss systems testing and implementation.
• Provides suggestions for process and systems improvements.
• Ensure procedures are followed for all pension processing tasks including but not limited to calculations and pension payments.
• Proofread the pension payroll and corrects errors.
• Identifies areas requiring additional training and develops/provides ongoing training.
• Provide additional support as needed for testing, audits, annual valuation, and data verification.
• Research discrepancies between employee, payroll, benefit provider/s, and government agencies for the purpose of ensuring accuracy of records and maximizing eligible payments.
• Analysis of information processed and the impact of benefit processing, adjustment processing, taxes and tax adjustments.
• Proactively align resources with changes in work flow and project requirements.
• Review manual pension calculations; Monitor and maintain spreadsheets and proper records.
• Prepare and review pension calculations for accuracy in accordance with plan rules. Research and resolve discrepancies.
• Balance and verify files and reports ensuring accurate information is processed and sent.
• Answer questions via email and t
ProsGreat benefits
ConsJob Security / Advancement
1.0
Customer Service Representative | Windsor, CT | Feb 16, 2013
Micro-managment at its finest.
Most of these reviews are not Customer Service Call Center positions. I wanted to specifically review the Customer Service Rep position. I've worked at other call centers and this one is very confining. My biggest problem were the managers looking over your shoulder every second. I expect mangers to monitor calls and make sure you are handling your calls in a timely fashion, but this was way more constrictive. They looked at every second you were away from your desk, even if you were trying to help a customer by faxing, which for the first 6 months is on the other side of the room. You'll get criticized for saying a specific word too many times on a call, going to the restroom, how long it takes you to finish work in-between calls and God forbid if you have a cell phone in sight. It's company policy that all cell phones have to be put away while you are at your desk and they can only be used in break rooms, cafeteria and outside. You cannot even step outside the call center and take a call without someone monitoring you like you're in the High School hallway. That bothered me a lot because for the people who have children, it's hard in case an emergency arises. Also, any job I've had in the past your email was basically yours unless management had a reason to look at someones email. At ING, they look at your email constantly. I had made folders for myself when I first worked there to organize all the emails that were being sent to me and I came in the next day to find all my
Prosco-workers, training, medical
Constoo micro-managed. they need to give their employees some breathing room.
The ING Group is a global financial institution offering retail banking, direct banking, commercial banking, investment banking, asset management and
Involved in the requirements analysis, design and development phase of Water Fall SDLC model.
Migrated data from Heterogeneous Data Sources (Access, Excel) to centralized SQL Server database using SQL Server Integration Services to overcome transformation constraints.
Create packages to validate, extract, transform and load data to a centralized SQL server using OLEDB providers from the existing primarily Excel data sources.
Performed data cleansing by creating tables to eliminate dirty data using SSIS.
Created SSIS package to Export and Import data from SQL Server to Access, Text and EXCEL files and configured SQL mail agent for sending mails upon package deployment.
Migrated packages from development server to production server using package configuration.
Involved in performing incremental loads while transferring data from OLTP to data warehouse using different data flow and control flow tasks in SSIS.
Created dynamic reports using SSRS for the Windows category managers and rest of the customer base to view the reports at various desired levels, generated report models using report builder for the end users.
Scheduled reports on a weekly basis that was generated every Friday including the most recently updated data to the database from the subsidiaries.
Developed, tested and implemented Referential Integrity rules and regulations through constraints, triggers and views in the databases
Developed User Defined Functions, indexes to generate the distinc
We worked from a queue daily. Once a document was pulled, it was my job to review for good order and or attach to other documents received. If not in good order,, then I would need to make a call to the beneficiary, or agent if requested by the bene to explain what is needed. Once the documents were deemed in good order, I would then generate a check to the beneficiary,
We also had research projects finding beneficiaries of a decedent. This included but not limited to finding the decedent's obituary online & locating the beneficiaries that were listed on the decedent's application for their contracts.
Also had to research for checks returned to see if a new check had already been issued and cashed or to find a new address of beneficiary,
Once ING outsourced to Cognizant Technology Solutions, gradually most jobs were outsourced to India.
Once that happened, Cognizant brought new jobs to our location, and I began my adventure in Customer Service for several new clients.
We temporarily helped a health program for Veterans, and then we took on a new well known children's clothing line that had 3 different clothing lines nationally. We helped customers place orders and helped with online issues/password resets. Also handled complaints and solved their issues to the best of our abilities.
ProsING actually allowed the employees to service the community, and was able to get paid our regualr wages while on company time.
ConsING/Voya outsourced to a third party - Cognizant and our jobs were outsourced to India..
• Performed major role in understanding the business requirements to design and load data into data warehouse.
• Design of Logical and Physical schema generation.
• The business requirements were transformed into ETL metadata for the Aggregate tables.
Involved in designing the process for getting the data from all systems to Data warehousing system.
• Imported various Application Heterogeneous Sources, created Targets and Transformations using Informatica Power Center 8.1.
• Involved in the design and development of Aggregate mappings and tuned for better performance.
• Developed complex mappings using heterogeneous sources and targets in different Relational Databases and flat files.
• Optimized/Tuned queries, stored procedures and mappings for better performance and efficiency.
• Developed various shell scripts for different purposes. For example, starting workflow, balance checks, reset sequence generators, purge database tables.
• Developed shell scripts for workflow scheduling.
• Extensively worked with Informatica Workflow Manager to Design and Develop workflows and workflow dependencies.
• Moved the Informatica objects between various environments and testing the sessions and mappings.
• Developed Technical Specs, and Release manuals.
• Provided post production support for TDW.
• Provided 24 *7 production support during all the production release weeks.
• Wrote test plans and executed it at UNIT testing and also supported for system testing, v
ING Advisors Network is a wonderful place to learn and the company allowed continued growth
I worked at ING Advisors Network for almost 10 years. I began in the company at the very bottom in the Operations Department; I began with faxing, filing and executing various duties for many of the full time employees and their desks. Within a matter of 3 months I was hired full time and began in the Operations Department doing a number of different desks and various Clearing operations. I was most found of the IRA desk, which I learned so much regarding retirement plans, funding, distributions and all the rules regarding all the various plans.
I moved to the Call Center and began to be one of the "go to" people with various offices and representatives. I eventually decided to change departments and moved to the Commissions Department where I started off in Commissions Research and within one year, I was promoted to Supervisor. I loved this position and what started off as a department of 3, ended up at full capacity of 7 employees under me.
In Commissions Research, we were required to locate, distribute and correct all commission payout on stock, mutual fund and various other trades which were executed. We acquired a total of 4 companies and each company had a different commission payout, different rates, different percentages, and different ways of distributing pay, which always kept the job interesting and exciting.
This call center is run by two ghetto fabulous women that are loud and unprofessional. If the top is ghetto imagine how the entire call center is run. Training is a joke because the majority of the computers don't work. The training is ridiculous but easy to pass because the answers to the test are easy to find if you take the time too look. All tests and quizzes are on line and my class didn't learn anything but found the answers. This company does not care about quality only quantity. You can even get away with sexual harassment with good ole ING. When a manager does not like you, you are talked about on the smoke deck and they will not hesitate to micromanage you and have other managers watching your every move until they find something. I have 25 years in call center experience and this company by far is the WORST EVER. Unless you are just desperate for a job I ADVISE YOU NOT TO TAKE THIS ONE PLEASE! I enjoyed talking to the people but managers and coworkers suck especially if you are used to being professional. The profanity is widespread and rampant on all levels. This is the HOOD of all call centers! If you have a problem it will not be handled locally because HR is in another state and they honestly don't know what they are doing. If you report what you see you become a target and anyone associated with you becomes one as well. Only hood rats need apply!
Prosyou can get insurance being part time
Consunprofessional, micro manage, poor training, unethical behavior, hr is not local
4.0
Internal Communications Executive | Mexico, MO | Aug 7, 2015
Diversity, career and professional development.
ING Mexico was a product of several mergers between national (Mexican) and international companies (Dutch). Throughout the years this diversity became an asset and resulted in benefits for workers and clients who were more capable of understanding particular needs for multi-cultural societies.
As a global financial institution, ING is very aware of its impact on all its stakeholders, this responsibility is present in every action so Corporate Governance, Compliance, Personal Development and Corporate Responsibility were daily issues.
At ING I learned the importance of career development, experience and empathy. Also, having witnessed the increase in value of the Corporate Communication role inside companies and having participated directly in employee satisfaction, I feel these aspects have motivated and provided me with ample knowledge and opportunities in both my professional and personal life.
The most enjoyable part of the job was having the opportunity to meet co-workers from all over the world, all of them talented and motivated. Sharing experience and learning from them has been very enriching.
The hardest part of the job was deciding to leave ING, I relocated and decided to open my own business. It was a good decision but I miss the interaction and variety my job at ING provided.
Client focused office with very knowledgable Investment Advisors and staff.
My position was multifunctional.
Compliance Coordinator - daily review of incoming mail and transactions, generate the daily transaction and check log.
Marketing and sales assistant - maintain and order marketing materials and regulatory documents such as prospectuses, order business cards and stationary according to company compliance regs.
Office Assistant - procurement, equipment troubleshooting.
I learned a great deal in this job because I had not worked in the industry before. I started as a customer service person requiring a Series 6 and 63 licensing. Then on to a more compliance oriented position and Series 7 licensing.
The local office management was excellent. I believe companywide ING set the bar for transparency and customer service.
My co-workers were all long time employees with a wealth of knowledge that many drew upon. They were often the go-to people for other field offices.
The hardest part of my job was staying on top of all of the rules and regs.
The most enjoyable part of my job was the people I worked with and the opportunity to help our clients.
ProsIf I had to pick just one it would be the benefits package. ING takes good care of their employees.
ConsWith cutbacks and reorganization we no longer had a local supervisor.
ING is a great company to work for, but you need to be ready for a challenge.
Actually, for an Executive Assistant, there is no typical day, because no day is ever the same when working with multiple managers. However, it has been great being able to work for two different departments (HR and Enterprise Risk), especially with all the knowledge I have obtained from both areas. When I first started I was in the Talent Management department, where we assess talent within the company, then I moved to the HR Advisory group, where they actually coached identified talent in preparation for their assessments. Finally, I landed in the Enterprise Risk area, where we manage risk. I have really enjoyed my time at ING for the most part, however, since the IPO, we have been going through a restructuring process, which is proving to be very painful. My co-workers have been great, and I must say, the hardest part of my job has been seeing people leave that I have known since I my hire date in 2004. The most enjoyable part has been getting to know new people, being able to be a part of the ING Marathon, which will come to an end this year 2013. As well as, the overall diverse culture. Basically, ING is a great company for anyone starting out, but it is not for someone who is looking for a place to retire.
ProsHealth & Benefit Plan and Incentive Compensation Plan (ICP)
De agenda van een manager was niet altijd erg leuk om in te plannen. De reden daarvan was als hij zei het moet met spoed, dan had je al de agenda;s van de andere deelnemers leeg laten maken voor die belanrijke vergadering en 1 dag van te voren zei hij heel leuk dat de meeting toch nog maar uitgesteld moest worden en dat was als secretaresse niet altijd even leuk. Dit gebeurde best wel regelmatig.Het leukste aan de baan is wel dat je een stukje vrijheid had met het indelen van je werkzaamheden. Ik ben niet iemand die van 9 tot 5 mentaliteit heb dus dan kwam ik ook weleens een dagje iets later op het werk. Mijn collega's gingen we altijd erg goed met elkaar om, als er iemand ziek was werd zonder problemen haar werkzaamheden over genomen, dus we waren erg collegialiteit. De Directie, die hadden best wel vaak de deur gesloten. Als je een handtekening moest hebben voor een bepaalde opdracht oa inhuren medewerker dan was dat best weleens vervelend. Ook al wist je dat de directeur niet altijd n vergadering zat. Ik heb wel geleerd om assertiever te zijn, om te zeggen dat ik echt met spoed die handtekening nodig heb. Ook naar mijn manager heb ik gezegd: weet je zeker dat de vergadering doorgaat en dat ik het niet leuk vind om agenda's leeg te laten maken en wij op het laatste moment toch zeggen dat het niet doorgaat. En wat hadden we extra georganiseerd: op vrijdagmiddag hadden we een happy hour ingesteld, mits het werk het toeliet. Er was geen alcohol in het spel. We hadden frisdrank
Prosgoede werkhouding met elkaar
Consminder doorgroei mogelijkheden, Waardoor je aan het einde van het jaar ook minder salarisverhoging kreeg
Good day,
i work in ING company since april 2012.
1) My typical day at work:
* Every day I have a few meetings with existing or potential clients of the company
* EXISTING CLIENTS: Usualy we speak about existing contracts (possible changes, new insurance, pension reform in the Czech Republic that will start in 2013, the existing financial situation of the client, etc.)
* POTENTIAL OR NEW CLIENTS: I need to find all additional client information, so I could help him with ensuring financial situation or life insurance, compiling financial analysis according to the needs and potential clients, model a suitable product for the client
* Every day i call new or potential clients to make new appointments
2) What I learned:
* I learned new things about finance, life insurance, investments and funds due to different training and testing
* I learned a new kind of business, how to work with clients on how best to assist the client to sell profitably and good quality product
* I learned to work well with diary and be able to comfortably organize my and clients time, meetings, conferences, trainings
3) Management:
* Management in ING company is very well made and I very much appreciate the way of operating management which can be seen in the company every day.
* Everything is considerably visible at quarterly meetings of agency.
* You can also see ING company being presented by the highest award in the financial and insurance market in the Czech Republic this year.
4) My co-wo
Ik vind de organisatie en administratieve aspecten binnen het secretariële vak leuk en boeiend. Ik bereid graag meetings voor, presentatie stukken en alle bijhorende taken goed verzorgen.
Een typische werkdag voor mij is dat, ik de agenda van mijn manager nauwkeurig beheren, agenda items coördineren en als nodig is zaken effectief afhandelen. Diverse administratieve taken zoals het boeken van zakenreizen en hotels, het verwerken van declaraties, ziek/beterschap meldingen, roostervrij dagen opvoeren en bijhouden, inwerken/begeleiden van nieuwe medewerkers naar een nieuwe werkplek.
Soms bij afwezigheid van mijn manager en zijn teamleden, verstrek ik relevante informatie aan business partners zowel binnen en buiten. Zo onderhoud ik strikt en zorgvuldig vertrouwelijke informatie
van de afdeling en deze met integriteit verwerken.
Het bedrijfscultuur kan veel beter, als we ook op hoog niveau en voor top posities een mixture van alle culturen mag hebben voor een betere samenwerking. Op dit manier, kunnen we collegae op alle afdelingen te mogen leren kennen, nieuwe ideeën (lessons) delen in/buiten onze werkomgeving.
Vroeger was ik niet assertief genoeg, maar nu wel omdat ik geleerd heb hoe ik persoonlijke werk gerelateerde issues kunnen benaderen en efficiënt oplossen.
Het moeilijkste van de baan is, wanneer je een opdracht krijgt met heel te weinig info - dat je `outside of the box` oplossingen op moest gaan zoeken. Op een persoonlijke manier, hoe dan ook, ik ma
Es menschelt negativ sehr : Teamleiterinnen sehen einen ohne wirklichen Grund als potentielle Konkurrenz, (wenn man vorher mal mal Führungsposten hatte, kann man ja nur auf ihren Job schielen), sorgen dafür, dass man negativ da steht, obwohl man in 6-wöchigere Schulung die beste TN war. Es werden bewusst Fehlinformationen gegeben, wenn man sich darauf beruft, kann die Aufnahme des Vespräches nicht abgehört werden, man wird als Lügner dargestellt. Resortleiter glaubt nur den (weiblichen) TL. Positive Bewertungen männlicher TL werden als unwesentlich abgetan.
MA in Probezeit, hochmotiviert, werden benutzt um personelle Saisonspitzen abzudecken, übernommen werden erstaunlicherweise nur die, die auf Empfehlung eines anderen MA kamen (wofür der x00,00€ Bonus kriegt).
Beispiel: die gleichzeitig angefangene Kollegin, die über Schwester kam, Kunden erklärt , mit Wertpapieren haben wir niiiichts zu tun, wir sind seriös.. AG? Neeeeiiin, das hat mit Aktien nichts zu tun — werden übernommen, vermutlich weil die Damen TL sie als ungefährlich einstufen.
Absoluter PSychoterror und Mobbing, ich habe schließlich bewusst um Kündigung gebeten, weil mich das krank machte.
Und ich bin einiges gewohnt, war schon selber Team- und Betriebsleitung.
Wegen dem unverschämt schlechten Zeugnis, mit dem sie die Kündigung rechtfertigten, hätte ich sie verklagen können und sollen- ich war aber letztlich zu froh, dort wegzubringen und wollte nichts mehr damit zu tun haben.
Positiv immerhin: vergü
ProsWeihnachts-, Nikolaus-Urlaubsgeld, Bonus
ConsSozial sehr unprofessionell Teamleiterinnen, Resortleiter gibt dem MA keine echte Chance, wenn TL dies nicht wollen
Buen clima para un trabajo de calidad en general. Tal vez se necesitaría algo más de estímulo en el desarrollo profesional para no perder talento
Es muy interesante no poder establecer días "típicos" de trabajo. El ritmo exigía rapidez, estar alerta permanentemente, concentración. Era divertido. Aprendí muchísimo en todos los sentidos. Tal vez destaco la necesidad de establecer mis propios espacios para pensar, observar en la distancia y analizar el rumbo que debía tomar el negocio, la empresa nunca los iba a propiciar, aprendí a hacerlo por mí misma y fue muy interesante. En cuanto a la gerencia, valoro de forma importante que se le conceda importancia al desarrollo, no solo desde un punto de vista teórico.
Con los colegas apenas teníamos contacto ya que era todo muy rápido y no daba lugar a conocerse más a fondo pero, en general, era un buen equipo.
Sinceramente, no puedo decir que hubiese partes más difíciles ya que aquello que tal vez pudiera pesarte un poco más, me hizo aprender tanto, que he de agradecer que haya estado en mi trayectoria profesional. Sinceramente no, todo estuvo bien. Sólo necesitaba más desarrollo profesional. Éste y querer dedicarme a los RRHH, especialmente selección de personas y formación y desarrollo adonde soy francamente buena me hicieron abandonar el proyecto.
En cierta medida el aprendizaje en esta empresa ha formado lo que hoy soy como profesional así que siento un profundo agradecimiento por haber tenido la oportunidad más allá de destacar cuestiones particulares del trabajo.
ProsNecesidad de establecer ciertos niveles de autoexigencia, hacen sacar lo mejor de ti
ConsFalta de desarrollo profesional en muchos aspectos.
4.0
Administratief Medewerker (m/v) | Leeuwarden | Feb 17, 2015
Dynamische omgeving met veel ontwikkelingen
Werk is duidelijker veranderd: meer verantwoordelijkheid, meer ownership, meer diepgang. Samenwerken in groepen van 8 mensen, zelf aan de slag gaan met planning. Ook persoonlijk heb ik steeds meer aspecten van het werk leren kennen: werkinstructie geschreven, opleiding gegeven, inhoudelijk aanspreekpunt voor mijn collega's, naar andere afdelingen toe om te kijken hoe complexe verzoeken toch in een keer op te lossen zijn, contact met productmanagers over het verbeteren van formulieren. In drie jaar tijd op drie verschillende afdelingen aan het werk geweest, en steeds goed doorgegroeid. Goede cijfers op het gebied van snelheid en nauwkeurigheid, en vooral de laatste periode zijn mijn collega's en mijn leidinggevende heel erg positief over mijn functioneren, ze vinden het jammer dat mijn contractperiode erop zit. Het leukste is om complexe verzoeken toch tot een goed einde te brengen; het is prettig om hiervoor positieve feedback te krijgen van klanten, accountmanagers e.d. Daarnaast geeft het heel veel voeldoening dat mijn collega's vaak inhoudelijke vragen aan mij stellen en dat ik ze daar ook goed bij kan helpen. Het moeilijke vind ik het geconcentreerd blijven werken in een rumoerige omgeving. Het werk komt veelal digitaal binnen via de kantoren, wat betekent dat het werk steeds later op de dag begint; bij particulier openen begon ik elke dag om half 12 of later, bij zakelijk om 9 uur, 10 uur of half 12. Dit vraagt de nodige flexibiliteit van de werknemers.
Questions And Answers about ING
What tips or advice would you give to someone interviewing at ING?
Asked Feb 25, 2017
Be organized and prove that you have good analytical skills
Answered Apr 23, 2018
Just be yourself and show that you know your job responsible.
Again be honest and polite.
Answered Sep 27, 2017
On average, how many hours do you work a day at ING?
Asked Aug 22, 2017
10 Hours a day.
Answered Oct 14, 2019
On average 8 hours per day.
Answered Feb 28, 2018
How are the working hours at ING?
Asked Feb 25, 2017
Typical for the job. OT wasn't often demanded.
Answered Oct 7, 2018
Encouraged to leave work at a decent time. When staying late, there must be an explanation, correct negative reasons and find solution, such as hire more if too much work load or assign workload elsewhere/someone else.
Answered Sep 27, 2017
What advice would you give the CEO of ING about how to improve it?
Asked Jan 19, 2017
It was a great work culture.
Answered Jan 11, 2018
The advice I would give is for the CEO to get to know Everyone in the company not just the big money makers.
