Overall Reviews at Ibex
2.0
Customer Service Technician |
Bend, OR | Jul 20, 2021
Nice workers, horrible management
Management was always unsupportive, training hours were drastically different from hours when on the normal schedule, so expect to change sleep schedules, also there’s so guarantee you’ll keep your schedule. Male managers spend more time with female employees leaving most male workers to fend for themselves.
ProsNice people, nice facilities
ConsPoor management and HR
1.0
The lack of maturity in the employees they hire, Not enough follow through with the mangers.
I felt like I was in school again, people yelling and throwing things around and the language was very inappropriate at times. I also felt like the mangers didn't follow through with the employees. And people came to work in their clothing that is almost like PJS.
1.0
poor work place
I would not recommend this place for my worse enemy, it is a horrible place to work with upper management only worried about how much money they can make
1.0
Non productive workplace
Typical day at work included searching for managerial assistance dealing with irate customers. There was an unacceptable amount of violence at the work place due to non compensation of sales made by representatives i.e. managers wee not focused enough to pay attention to detail.
ConsShort breaks
1.0
Poor management
You never get your raises when your suppose too, poor management lack of hours .... they short your may checks and never correct them, you never .....
Proslong breaks
Conslack of pay
1.0
Customer Service Representative |
Bend, OR | Nov 21, 2016
Company would not work with me
My typical day at work would be in the phones providing support.
I learned to have a lot of patience. Once I moved up in the company management was not that great. I didnt feel like I was valued as an employee. I loved all of my co-workers. The hardest part of the job was getting moved around when I was not ready for it. I enjoyed my customers
ProsThey did have free lunches for us
Conswe had short breaks
3.0
Technical Support Representative |
Hampton, VA | Jan 12, 2016
Productive
log into the company's software named ilog
answer calls for apple
my supervisor miriam stevens was great
my co workers were ok
sitting down was the most enjoyable part of the job
Prossitting down
Conslong work hours
3.0
A Unique Experience
It was a unique experience for me. I learned quite a bit. Most of the supervisors were great and understanding. Everything was fine until $$$. It's a call center job like any other. Some customers are fun and others are rude. Not a job for those with anxiety and depression. If you have a good voice, don't mind getting yelled at, have patience, and ZERO anxiety or depression then this job is for you. Oh and I recommend job seekers actually know how to use technology when helping customers because it's literally your job.
ProsCool management, good food, remote, followed cdc guidelines, good pay
ConsAnxiety driven, yelled at by customers, pressure, culture change
2.0
It's okay
It can be stressful but it can also be easy going. It mostly depends on the shift you have. Nights are going to be easier than days. The management is all over the place and sometimes non-existent (especially on night shift). Overall, it's an okay job. If you don't have a lot of bills, then I'd recommend this to you.
ProsLack of management
ConsLack of management
3.0
Customer Service Representative |
Hampton, VA | Jun 6, 2018
No so much of a great place
Ibex Global was just a stepping stone for me when I was terminated from my government job. To many chiefs and not enough Indians. Promotions as given to who you know and not your experience. However, the job paid the bills.
4.0
Customer Service Representative |
Davao City | Feb 2, 2020
stressful but enjoyable
what i like about this job is you get to talk with people outside of your country specifically Americans and I get to work with one of the big Company in the world
3.0
Customer Service Representative |
Sindh | Jun 5, 2021
Fun
A good way to start your career as a freshee, undergraduate cam also apply for international in night shift. Salary criteria is below average in my opinion
5.0
Customer Service Representative |
Sindh | Apr 20, 2020
Productive and fun workplace
The management was very supportive and helped all the agents to improve if their preformance was low, coached and trained them so they can reach the KPI score.
5.0
Technical Support |
Karachi | Oct 30, 2019
Good company
Ibex global A trg is good company civilized people good environment.
Security is superv.
Canteen and worker is good.
Supervisor is intelligent and hard working and co operativ.
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2.0
none
nothing special about the company and I was not having a good salary with them I am looking for a job opportunity in the future , one day i am looking for a goong th
3.0
It is overall okay
I've learned to be more patient with people based on my interaction daily with the customers. My manager is really awesome she leads by example and treat everyone as equal and helps to build other team member who are struggling with maintaining the required statistics.
Typical day at work includes login in interacting with customer resolving whatever problems they're having with their wireless devices. The most enjoyable part of the job is the knowledge you obtain based on the issue of the customer as it builds your character and betters your problem solving skills as well as your interpersonal skills.
ProsLunch incentive, Salary and Management
ConsLong hours, lack of stability and no personal time breaks are given
