HSBC Securities Inc. NJ/NYC is nice place to work..
Responsibilities:
• Effectively performed the role of an architect/ technical lead developer for CMT and DFA and FATCA applications. Single handedly architected, developed and delivered these projects in time and within budget with highest quality.
• Effectively coordinating with off-shore team and leading a team of 8 developers.
• Effectively performed the role of a senior developer in demising EPIC application, involved in understanding its subsystems like Time Deposit, Document Tracking and Portfolio View to develop them from the scratch using Java and J2EE technologies.
• Diligently involved in estimations and architecting the system (CMT/DFA/FATCA), writing technical design documents, presenting design to the management and getting required approvals for the development of the applications.
• Have provided various technical, architectural and procedural suggestions and solutions that resulted into improvising productivity of developers, reusability and reliability of the system and profitability of the organization.
• Successfully lead the small team of developers, assigned work to team members and assisted them for any technical issues, monitoring status, organizing weekly status meeting and reporting the same to the higher management.
• Played an important role in migrating database from Sybase to DB2, Have written various shell scripts for this migration.
• Responsible for designing DB schema to develop th
As you will see below, I have been managing online and offline marketing initiatives for 12 years, and have spent most of my marketing career managing email marketing initiatives, deliverability and monitoring. I am the platform lead for the Capital One account and email migration. I managed the set up of a new email vendor to expand our marketing and servicing communications, and developed customized reporting. I also led the marketing strategy to pilot the launch of a mobile app to view and manage credit card activity.
Please note my Notable Career Achievements:
LEADERSHIP – Lead for online engagement marketing initiatives for the past two years. As the Engagement team lead, I helped drive new and innovative marketing initiatives. Partnered with operations and tested an email capture initiative with call centers that had a response rate of 75 times greater than the control group. Developed new marketing strategy and creatives strategy to promote mobile phone capture online that had a response rate of six times greater than the control.
STRATEGIC PLANNING – Partnered with over 50 business leads across HSBC to rebrand over one million credit card accounts migrating to Capital One. Mapped all email touchpoints and created clear requirements and guidelines to complete rebranding effort under a condensed timeline. Led weekly meetings with internal stakeholders to ensure project never deviated from target launch date, and established pre and post email testing.
EXE
ProsVirtual Work Option, Benefits, Colleagues were like family
ConsLimited Marketing Budget, Investment in technology
I loved the Diversity and the large talent pool of co-workers
A typical day at work as a Collector II included communicating with customers on each incoming call with data information that would assist account maintenance for a timely resolution. I provided effective results on a wide-range of cutomer inquiries regarding their credit account. I consistently exceeded personal quotas and inspired sales team members to meet group goals. In doing so, we assisted HSBC in collecting $9.3 Billion for their subprime accounts to strengthen and guarantee its economic support by maintaining the average revenue per user toward account payments. Periodically, in a timely fashion I would complete ongoing training to stay abreast of product, service, and policy changes; as well as FDIC practices.
While I worked for HSBC, I learned that implimenting the $1.1 Billion Brand of HSBC products, rate plans, and services through up selling opportunities and promoting the company's customer service department, was the best part of my job. I have always loved the process of doing business and watching the end results come to fruition.
The team work between management and co-workers was always fun and knowledgable. We would hold group meetings to brainstorm and to share methods that work best; as well as, discuss strengths, weaknesses, opportunities, threats and trends.
The hardest part of the job was only having to accept that job advancement was not possible due to the house market crash as promised upon hire. The issue caused a freeze, so I went back to co
Proshsbc's organization's brand by following the vision and values rewards their committed employees
Consbroken promises for advancement due to need in the subprime accounts for collecting on accounts
Project: CIBM Client Vision is strategic Customer Relationship Management application.
IT provides a central database that links all client information.Data is centralized, shared, cross-referenced, and made secure via a comprehensive security and entitlements engine. User’s access data from intranet based system that runs from a web browser within HSBC secure intranet environment, widely used in almost 63 countries and caters 6000 users.
Responsibilities:
• Interact and work closely with Oracle database users and developers to establish a long-term working relationship and trust.
• Investigate and fix performance issues in Oracle databases with a thorough root-cause analysis.
• Primary ownership of database servers including performing pre-req analysis and implementing necessary changes such as RPMs, Kernel parameters with the help of system administrators.
• Relational Database Design using Entity-Relationship mapping diagrams and by employing best practices such as the first three normal forms.
• Efficient setting of Oracle database memory parameters for optimal hit ratios and also working with UNIX system administrators for planning for future capacity and disk provisioning.
• Analyzed Oracle 10g database performance using AWR reports (Automatic workload repository) reports and performing necessary database performance tuning using these reports.
• Performed Oracle data export and import using Export DataPump (expdp) and Import DataPump (impdp). Very ha
1.0
Customer Service Representative | Buffalo, NY | Jan 18, 2019
Average training. Poor pay.
The training is just average. I will say the classroom trainers are very nice. However, they are not HSBC employees (contractors).
I should have known this would not a good environment before I started. The company was cold calling people to work in the call center.
Completely unprofessional work environment. From the day the training class was brought onto the floor, it was a disaster. The manager that was in charge of the trainees started right from the start complaining that it wasn't her job to train new people and she has her own work to do.
The big boss who is in charge of the call center doesn't even have an office. He sits in a seat just like a call center employee. That doesn't show me anything to strive for.
You're forced to carry a company owned laptop home in case the call center is closed. I have no desire to have to care for company owned equipment. It would be different if I was permanently working from home.
Out dated dos based software instead of having current, all in one systems. Have to log into too many systems.
All this for $29,000 a year. Not even a livable wage. The health benefits are just average. While they do give you three weeks of vacation at the start, you are forced to take two weeks all at the same time and submit the time for approval at the end of the previous year.
They can't even turn up the heat in the building without having to call a contact center in London to ask them to do it remotely.
Managemen
ProsLarge, well maintained free parking lot.
ConsPay, training, no work life balance, poor management, fear of lay off at any time
4.0
Quality Assurance Analyst | Chicago, IL | Jun 25, 2013
QA Analyst
The HSBC bank includes trust, personal and business banking, insurance, investment, asset management, international banking, private banking, and commercial leasing services. It has an online web based application where the user logs in to retrieve his account information. After the user authentication is confirmed the customer can log in and with Internet Banking, user can view his current deposit and loan balances. The application also facilitates the user to view several months of transaction history for each account and transfer funds between his accounts.
Responsibilities:
• Prepared test cases and test plan based on Business Line Functional Requirements.
• Performed configuration testing and security testing.
• Involved in writing test cases for the application – Deposits and Loan Balances.
• Developed test plan analyzing the business specification document.
• Involved in Automated and manual testing on the whole application.
• Converted all WinRunner automation scripts to QTP scripts and performed Functionality testing and GUI testing of the application.
• Performed Data Integrity Testing for Account Transfer functionality.
• Performed Back End Testing using SQL queries for Transaction History.
• Performed Data Driven Testing for checking whether the application performs as desired when it runs multiple number of times.
• Reported the bugs and coordinated with developers to fix the problem and enhancing the application.
• Reported bugs using PVC
Colleagues generally nice people and a very social group
I was employed there for 17 years as a legacy Marine Midland Securities employee. Being in from the start of HSBC's US penetration, I learned collaboration and the leveraging of resources in order to get things done, and was able to build a strong team and varied internal relationships enabling me to build business and achieve mandates. It was often difficult to pull these resources together but I had a high degree of success because I would exhibit sound judgements and provide knowledgeable information until the right decisions were made. Exposure to other departments and divisions was of great value to me, but more often, departments operated in silos without communications to staff or other departments. Organization has high turnover of senior management, changes strategies regularly without providing ample opportunity for current strategy to work. Organization does not seek the overall advancement of women and I was often the only woman in a room of male colleagues, very male dominated. Businesses grouped as global and do not look at local markets with focus on emerging markets and not developing US markets. Run by non US Bank without a full understanding of the opportunities in the US markets, and with limited US citizens in senior roles. Daily engagement required all employees to exchange information, but decision processes extremely slow and often irrelevant issues given too much attention. Co-workers were good people and a very socially comfortable environ
ProsVacation days and 401K
ConsLimited women in senior roles, Single health care policy and very weak technology and weak HR Department
HSBC has provided me with so many learning experiences over the last eight years I have been with the corporation. I have managed a myriad of projects, learned many different programs and process, and have worked with many people from different backgrounds. It has been a pleasure working at HSBC.
A typical day at work could be calm or it could be full of challenges. That's why I love about this job - there are different issues that come up where I have to work with different people to get the problem solved. Every day I start the day catching up with my team. I've managed up to ten people, ranging from business analysts to quality assurance representatives. I usually have to reply to emails regarding changes in process or requests to update/create process checklists.
The management right now is varied because my manager is out on short-term leave. My co-workers and I will touch base often throughout the day and reach out to our manager's point of contact while he is out. There are several processes within our department that touch each other, so we all have to make sure we communicate as much as possible to ensure everything is running smoothly. Overall, the management has an open-door policy, so any time I have an issue, it's easy to work it out with my manager.
The hardest part of the job is when a process is approved and an issue comes up that we never thought we would encounter. My team and I have to work with our business partners to make updates as s
ProsVacation time is great, working remote is an option, flexibility in schedule, variety of projects
They are picking people from chase bank , almost every hired person is chase. Managment seems to have no idea how the system works or what the tellers and bankers are dealing with on day to day basis. They are mostly concerned about numbers like any other bank. I feel like a huge disconnect between Managment and senior level management . Don’t care about regular day to day customers , bank is leaning more towards investment and insurance . HSBC won’t be your local bank because they offer absolutely nothing for an average individual. Their Online Banking is the worst I have ever seen, their phone app dose not even support basic needs for banking . No quick pay , no zelle pay , no online payment setup for credit cards , no bill payment setup for online, everyone simple is extremely complicated. They will use customers information provided to search and do background checks on them Equifax and other credit monitoring companies without any reason , then find discrepancies into accounts and block their accounts. Extremely slow and disorganized tellers system, system goes down during normal banking hours. Have no real tech support , everything is outsourced and IT guys have no idea what’s happening . There is no real time support for bankers and teller when it comes to system problems or access issue. A simple password reset or suspended account can take 5 hours up to 5 days to handle. A simple thing like a customer receipt is horrible and does not include balance in it, so a custo
Accomidating management, great benefits and work culture
A day at work started with me making sure that my team had what they needed for the day in order to efficiently perform their jobs as service members to the accounts we had business with. We would follow up on trailing payments made to HSBC, follow-up with any possible fraud accounts and answer questions for the client about any of the products sold. I would be cultivating current relationships with existing cliental as well as reaching out to potential clients about the products we had to offer. I would ensure that contracts were maintained as well as any closing documents needed.
I learned how to approach all of our clients and tailor products to their exact needs. I gained a strong sense of maintaining current relationships as well as cultivating new ones. Sometimes this included going to conferences, dining out and other functions so that a strong relationship could be established.
Management was excellent. They always ensured that my team had the tools they needed in order to ensure a smooth and efficient work flow.
The culture was also excellent. Employees were often treated to lunches as well as given awards to recognize their various accomplishments.
The hardest part of the job was always at month end to make sure that we had hit our target goals. If we hadn't, we had to find a way to do so but still maintain a high level of quality service.
The most enjoyable part of the job was working with my team and watching them learn and gain confidence within their roles
Deliver high levels of customer service in a complex voice based environment pertaining to both Inbound and Outbound Queues.
Accessing accounts and takes appropriate decisions to block cards if fraud detected.
Team and Task
As a floor supervisor in Fraud detection I have handled escalations and resolved complaints and referrals in timely manner.
As canvas manager, I have ensured that the agreed performance levels were achieved and effectively utilized available resources.
Have always met and exceeded all performance relevant metrics – speed, accuracy & call handling.
I have deputized for my AMO during her absence and have ensured to submit the deliverables in a timely manner with no exceptions, while taking care of core responsibilities.
Call monitoring and coaching to enhance CSE performance and mentor individual development.
I have Side Jacked with new members in the team and also the operations floor to assist them on handling complex queries by which gave feed back to individuals by “Live monitoring”
I have liaised directly with CTS and various departments to ensure First Call Resolution
Promoting Team Work, and helping the new members of the team to achieve their objectives in various ways by taking them through re-fresher training in various aspects of procedures and by giving them timely feedbacks.
Since the process I work for is a 24 hours process, have been flexible with shifts and have volunteered to give extra hours during bu
• Primary duties included installing and configuring Windows Servers.
• Responsible of installing software, creating & updating package advertisements / collections and pushing to more than 6,000 clients machines in UAE and 8 countries of HBME region through MS SCCM Sever 2007.
• Testing the group standard monthly releases / patches and updates in a local test environment prior to live rollout.
• Monitoring all new unpackaged applications / softwares. Entering in the regional desktop environment, via SMS reporting tools and coordinating the cleanup process for the same from various locations.
• To test and implement new softwares & hardwares introduced to the business
• Second line support for VPN & Safe Boot related issues.
• Creating action taken Report for all the Virus incidents report sent by UK IT Security.
• Keeping track of all new VPN access requests and updating on the SharePoint.
• Daily Backup of server in MEFCO using Arc server Backup manager and support for backup related issues on servers across HBME (as & when requested by respective local IT staff).
• Installation of Windows based Servers and standard software as per group build standards.
• Carrying out CR (Change Request) activities on servers (new installations, OS/HW upgrades /modifications etc.) across UAE on approved down time window by IT Quality.
• Worked for the preparation for the IT Audit activity to ensure all the processes are in line with the Group Standard.
• Ensuring all the server
AMBIENTE DE TRABAJO PESADO, TODOS VS TODOS, NO HAY EQUIPO, LA EMPRESA SE HACE DE LA VISTA GORDA NO SABE GENERAR EQUIPOS DE TRABAJO
AMBIENTE DE TRABAJO PESADO, LOS COLEGAS TODOS VS TODOS, NO EXISTE ESO DE HACER EQUIPO, CERO RESPETO,SOLO PARA EL DÍA QUE FALTA EL COLEGA DICEN CUBRE, AYÚDAME, PURA CONVENIENCIA, LA GERENCIA HACE LO QUE HACE LA SUB DIRECCIÓN Y ESTA LO QUE HACE LA DIRECCIÓN, GRITAR, EXIGIR, A BASE DE AMENAZAS, ADVERTENCIAS, CASTIGOS, NO HAY ÉTICA NI PROFESIONALISMO EN LO QUE HACEN Y SON GENTE DE PURO DEDASO, ESTAN AHI POR QUE ERES MI CUATE, SON LAMBISCONES, BUENO DESDE HACE AÑOS SER LAMBISCON EN ALGUNOS CASOS ES BUENO ALGO GANAN Y HE DICHO EN ALGUNOS CASOS, LO MALO QUE CON EL TIEMPO TODO CAE.Y POR ESO LOS EMPLEADOS HACEN PRACTICAS MALAS EN COLOCAR LOS PRODUCTOS QUE VENDE EL BANCO A LA FUERZA,A LA MALA, SIN CONSENTIMIENTO DEL CLIENTE, ABUSANDO DE LA CONFIANZA DEL MISMO, Y TODO ELLO PARA PODER LOGRAR SUS METAS Y A SI TENER FELICES A LOS JEFES, PERO LA VERDAD ENGAÑADOS CON EL TRABAJO SUCIO DE VENTAS FALSAS, FORZADAS Y TODO POR SER LOS NUMERO UNO, PERO LA PREGUNTA ES NO.1 EN QUE?
POR OTRO LADO EN VERDAD ME GUSTO, ME ENCANTO TRABAJAR EN LA BANCA POR LOS LOGROS QUE YO HICE, NADIE ME REGALO NADA, FUI ESCALANDO Y LA MEJOR ÉPOCA FUE CUANDO ERA BANCO BITAL AHÍ SI LE DABAN SU LUGAR AL EMPLEADO,LA PAGA ERA JUSTA,EL RECONOCIMIENTO,ERA UN GUSTO,UN ALAGO,UNA SATISFACCIÓN TRABAJAR CON BITAL Y NO HSBC, YA QUE ESTOS DE HSBC EMPRESA INGLESA, LLEGARON Y ABOYARON, HUMILLARON, LE DIERON HASTA CON LA CUBETA AL EMPLEADO, CON SUS NUEVAS NORMAS, POLITICAS, CAMBIOS, ETC. UN EJEMPLO MUY GRAVE ,OFENSIVO,FUERA DE LA LEY D
ProsOK EXCELENTE SEGURO.
ConsBAJO EL RELOJ CONTROLADO NO RESPIRAS TRABAJAS HORAS FUERA DE HORARIO Y LES DA GUSTO
MQ Accountablities:
• I am mainly accountable for handling production support which includes Crises calls and production tickets mainly on Z/Os environment.
• Handling Incident tickets with severity 1, 2 & 3.
• Reviewing Production Change Orders.
• Closely work with developers in Environment design & Architecture, Configuration, Deployment & troubleshooting of MQ issues.
• Hands on experience of configuring MQ Series on various environments especially on Z/OS, iSeries (AS400) and also on Windows, & UNIX.
• Troubleshoot MQ related issue, by checking Z/OS logs (MSTR & CHIN) also on AS400 environment.
• Created and modify MQ objects(which includes queues, channels, listener, process etc..) on both the environment Z/OS and AS400
• Fixing channel problems such as uncommitted messages, channel retry issues, se-quence number mismatch issues .
• Recycling CHIN
• Performed refresh security command through panel.
• Experience with in product & Fixpack installations and version upgrades of WebSphere MQ
• Provided authorities to the user on AS400 platform. And work with RACF team to update ACL Authentications on Mainframe MQ objects
• Worked with PQ Edit.
• Created and configured MQ Objects on Midrange Environments (Windows & UNIX), like Queue Managers, Remote Queues, Local Queues and Queue Aliases.
• Ability to administer the message objects associated with all WebSphere MQ objects such as Queues, Process Definitions, Channels and Listeners.
• Hands on experience in MQ S
2.0
Customer Service Representative | Hamilton | Feb 14, 2017
Stressfull, Target driven, easy to make mistakes within calls.
The training was great 10 weeks of pure easy money about £1220 a month after tax for me. After training is where it all goes down hill, they paint working here as fun and vibrant and it may seem that way because the managers and trainers are all laid back and earn a fortune, for the new grunts such as yourselves you have a long way to go to achieve that! The training is the best but after that you're on the battlefield. Literally.
The job is grossly underpaying for the amount of time and effort given to carry out tasks in my opinion. Workload can be unrealistic. Management can be great or guff, some care to help some scoff at you when you ask for help even when you're a newbie. You deal with fraudsters frequently and 80 year olds who always fail security and then proceed to blame you because they failed to remember vital account details.
You have to follow procedures and scripts where some make no sense and are outdated or not useful in a lot of scenarios.
The training doesn't prepare you for the complexity and bombardment of calls you take day in day out, you need to take call after call, you are constantly monitored on how many times you go to the bathroom, how many calls you take in a day, how many products you've sold, how long it takes you to take your next call and believe me you will be penalized for taking too long somewhere. You need to try and link customers queries to a product or service like lending money or offering an overdraft.
You AB
ProsGood performance bonus, great canteen, great training.
ConsStressfull, can be confusing, easy to make mistakes.
Let's start with pro's:
good - HSBC still has a stellar brand, despite everything.
good - the bank is huge, and theoretically can provide a rich and wide-ranging career.
good - there are some good managers, great employees, awesome and interesting clients.
good - outstanding international and currency capabilities and a host of good (but often not great) products
technology - this is a consistent theme, but it has to be said. Where technology can lift some banks up, at HSBC it's a consistent tailwind
demotivating management - higher ups endlessly focus on the negative, all about 'what' was achieved - rarely 'why' - and less of a focus on what people actually control and can do something about.... A regional update is always nice, but each person only controls their own results - why not focus on this? A sense of collective punishment is the result, many staff just tune out the calls.
Poor processes - still uses manilla folders from 1950s because...why not?
Bureaucratic - 5 different departments needed to complete a single operation. This is normal for banks, but HSBC takes it to an extreme.
Low pay - average or below market compensation
ad-hoc approach to designations - highly tenured staff that deal with some of the banks top clients are excused from having even the bare minimum of appropriate qualifications (?) At other firms you 'must' have appropriate designations and a focus on continuing education, at HSBC it's an afterthought.
Long hours - weak work
ProsSome outstanding - even incredible colleagues. Brand still has some prestige.
ConsThe company needs to be reengineered from the ground up.
5.0
Anti Money Laundering Manager | London | Sep 11, 2014
AML POLICY SME
Hired to provide global AML policy advice to enable lines of businesses, regions and countries to enact appropriate AML policies and procedures as they apply in their field. Support senior management in development, implementation and ongoing management of AML, Counter Terrorist Financing and Anti Proliferation financing AML policy, procedure and guidelines. Manage the production of Financial Crime Country Risk Model (AML Country Risk Rating); including review of money laundering, corruption, sanctions and terrorist financing related publications through FATF, FCA reports OFAC, EU, UN and HM Treasury Sanctions, FINCEN Advisories, International Narcotics Control Strategy Report, and Transparency International Corruptions Perceptions Index. Process customer due diligence, AML questionnaires, Patriot Act Certificates, maintain an Approved Stock Exchange list and other due diligence related information. Led and completed various ad hoc AML projects.
Produced and published the new global AML Policy (Written Programme). Created intranet site which made the Global AML Policy easily accessible. Drafted changes to the AML Policy, Guidance and CDD Standards.
Created and implemented robust and appropriate country risk model methodology to reduce exposure of Financial Crime risk at request of Regulators and the Head of Financial Crime. Identified and presented weakness in legacy country risk model.
Provided specialist advice and support on AML, CTF and proliferation policy ma
Excelente ambiente, relaciones públicas, capacitación y preparación continua
Responsable de UN, para alcanzar las metas y objetivos(Captación y Colocación), Sistema de Gestión de Calidad ISO 9002, Integralidad, Seguros y Fianzas, Administración de Riesgos, Auditoria de calidad, Mesa de Dinero, Fondos de Inversión, Créditos Hipotecarios, Créditos Automotrices, PIMES, Empresariales, Instituciones, Banca Gobierno, créditos de Nomina, Créditos de corto Plazo, TDC. Reportando al Subdirector y Director. Aprendimos de las relaciones corporativas y de Gobierno, relación con Agencias en New York, orientados fuertemente a resultados Integrales, el manejo de personal y la atención, el trato con inversionistas y la detección de necesidades, FODAS, negociación, implementación de sistemas y productos, así como la medición y seguimiento de los mismos (semáforos, presentaciones etc.), el logro y alcance de nuestras metas y objetivos de nuestros presupuestos.
Lideré la Alineación de Objetivos, para incrementar la satisfacción del cliente, lanzamiento de Nuevos Productos Y Servicios.
Coordiné el equipo que implemento el Sistema de Calidad Interno usando ISO-9002 como modelo, para la Mejora Continua en el 1999 al 2001 logrando la certificación.
Administré e implementé la reducción de la Cartera vencida y recuperación (freeze), obteniendo los mejores resultados nacionales.
Logré un incremento en la Integralidad de todos los productos obteniendo el segundo lugar en el 2006.
Coordiné la estrategia de administración de riesgos, disminuyendo las áreas
ProsGastos médicos mayores para toda mi familia, CARES, capacitacion de primer nivel, fondo ahorro anual, bonos de compensación mensuales, trimestrales y semestrales, viáticos, prestaciones superiores al mercado.
ConsDedicación de tiempo completo, sábados, domingos y días festivos etc, y la falta de seguridad para el personal.
1.0
Customer Service Representative | Birmingham | Apr 17, 2019
Do not recommend!! Avoid avoid avoid!!!
JLFS and its management are by far the worst business area in HSBC! They DO NOT care about call centre staff and will do whatever it takes to catch people out, resulting in HR cases and dismissals. The salary is peanuts in comparison to the job role. I wouldn't recommend this place to my worst enemy. Managers are just pathetic and don't have a clue about how to use the systems. Holidays are hard to get approved which results in many hours being left towards the end of they year; and if we don't use all of our holiday hours (which is hard to get approved as it is) then we lose them! Not allowed to have them transferred to the next year, or at least be given until the end of Jan/Feb to use the remaining hours!
Management couldn't care any less about a person's personal/family circumstances even if they are carers or have children. It's all about the business, we have to sacrifice our lives outside of work and make sure the call centre is our number 1 priority. It's not uncommon for a person to go off on long term sickness due to the stress of the place, so don't be surprised!! After all, we are just a number and the business will just keep churning out new staff.
We get told to come in at least 15 minutes before our shift to set up the systems and sign in to the phone; these 15 minutes over 5 days equate to 1 hour and 15 minutes, which we DO NOT get paid for. Whereas for managers it's fine for them to stroll in 30 seconds before their shift.
The staff turnaround in this pla
ProsCasual dress code
ConsEVERYTHING.
Questions And Answers about HSBC
What is the most stressful part about working at HSBC?
Asked Feb 18, 2017
Overworked staff, managers showing favouritism, being told by management that they expect things to fall through the cracks because of the work load...big things that effect customers. There is no integrity left at this company.
Answered Oct 17, 2019
Management needs to learn how to coach there employees. and they don't treat employees fairly. I had bad experience in global trade and receivable finance dep. with 2 females managers was unfair. I don't advice any one if not their friends to work for them.
Answered May 29, 2019
Why did you leave your job at HSBC?
Asked Mar 29, 2017
Constant year round testing at work site. Sales pressure increases over time. Understaffed branch . Tellers way overworked procedurally. Many large cash deposits/ transactions very time consuming . Very busy branch with demanding customers. Only half hour lunches. Expensive area to eat out for lunch small room downstairs for lunch . Constant music replay all day . Hours reasonable. Good benefits and time off. Cliquish branch .
Answered Sep 19, 2018
Sorry I ever left HSBC
Best opportunity Great people
Answered Jul 11, 2018
How do you feel about going to work each day at HSBC?
Asked Feb 17, 2017
Overwhelmed. Asked to do more with less staff. Trained offshore and then many were let go. Management does not care about quality only quantity. No work life balance at all.
Answered Sep 1, 2019
I felt excited about the many challenging assignments that were available to assign at HSBC.
Answered Jul 31, 2018
On average, how many hours do you work a day at HSBC?
Asked Dec 20, 2016
8 hrs a day
Answered Oct 12, 2018
8 to 9 hours
Answered Apr 4, 2018
What is the vacation policy like at HSBC? How many vacation days do you get per year?
Asked Dec 20, 2016
30 days- very generous. also get floating holidays and regular holidays.
