Overall Reviews at HM Revenue & Customs
3.0
Receptionist/Administrative Assistant |
Indiana | Jun 20, 2012
Never taught us anything for the outside world, only had Microsoft 2000 so no use to anyone away from IRD
First 2yrs I loved as I was the receptionist taking and making calls from all over the world, meeting Customers and getting them to the right place at the right time organising meals for those that were in all day meetings ect.
I learnt how to make the customers happy and content, management very seldom spoke to us they snapped. My co-workers were just great we all got along and helped each other out when needed. The hardest part of the job was trying to make management happy. Tje most enjoyable part of the job was the thanks we got from customers who came and thanked us for making their stay enjoyable and easy.
3.0
Great Experience
This was my 1st real job. This job helped me to become mature and responsible. I loved my coworkers. Learned alot about Tax Administration.
5.0
Good job for student flexibility
Good job for student flexibility, competitive pay, secure job, a simple role which didn't involve too much thinking, extra development opportunities were readily available for those looking to grow
4.0
Average day in a call centre
A typical day at work would be ensuring I am early for my shift as everything is very strictly time managed. After setting up my work space i start to take calls and assist customers with their queries.
I have a great manager who provides me with the support i need. We set goals together to ensure i continue to strive and grow in the work place.
I get along with the majority of my co-workers and often socialise out side of work time with them.
The hardest part of my job is the verbal abuse i am faced with day to day. But i remember it is not personal, and i am there to serve the customer, assist them their frustrations and help them resolve their issues as easily as possible.
The most enjoyable part of my job is helping people have a great understanding of the system and seeing them finally grasp the concept of taxes and how they work.
ProsHelping and teaching people
ConsDisgruntled customers
5.0
Job is demanding, challenging, learn alot
I know everywhere has its ups and down but this place is a nice place to work scope for development, managers very considerate, u get to meet alot of different type of people you actually feel at home when you go to work
4.0
flexibile working
Flexible working hours, fairly decent pay for what we do, there are plenty of opportunities for advancement if you want it. It is a nice environment to work in
ProsAnnual leave 6 weeks & flexi time
Consboring work
5.0
Supportive Flexible workplace
The 13 Regional Centres are amazing and the hybrid working following COVID provide a good work life balance - good opportunity to advance and supporting organisation - Had 39 good years working for HMRC and would highly recommend
ProsFlexible Hybrid working Pay is now better
ConsOnly 13 offices
1.0
Assistant Chief Financial Officer |
Sites, CA | Nov 24, 2020
very hard complicated work poorly paid badly managed
you will be required to carry out complex calculations on tax accounts. Apply procedures follow guidance that change almost daily to benefit accounts. Fill in sheets send off referrals and process work sheets all this while answering phone calls. Nobody rings HMRC who doesn't have a problem,nearly every call is hostile. Your answering call after call with almost no breaks. HMRC does not consider you as call centre staff or itself as a call centre so does not adhere to call centre practices. HMRC front line staff have not had a wage rise above 1% for 8 years and another 3 year pay freeze is imminent. Wage is just above NMW. Moral is rock bottom and mental health issues are the highest they have ever been. Management are piling on the pressure to take more calls and clear more work from multiple work streams. Your constantly told to continually improve and it feels like your forever training and never allowed to consolidate what you have learned. A jack of all trades master of none. Unable to park onsite if you live within 1.5 miles of the site.
Prosnothing to mention
Conscomplicated hard work poor pay constant training badly managed
5.0
Assistant Chief Financial Officer |
House, NM | Jan 14, 2013
A good place to work.
It is my responsibility to review and reconcile customer's tax records, issue over and under payments and write to tax payers to explain their reconciliations. To do this I had to undertake three weeks training in which I studied a varied overview of personal tax.
My job requires me to be thorough and confident in my knowledge of personal tax. As a government department we must work through the work management items that take priority on any particular week, this means that our work changes frequently requiring a flexible disposition. This also means that I am constantly learning new aspects of personal tax and also learning more thoroughly how to work the items on the computer systems. As assistant Officer I report to a line manager and attend nightly team meetings to discuss the team's overall productivity.
Consunsociable hours
4.0
Great place to work.
The company is very family oriented and the employees work great as a team
3.0
Customer Service Representative |
Livingston | Nov 14, 2019
Flexible working
Dealing with high value debt. Managing accounts, accessing many systems to obtain information to make an informed choice. I have learned an extensive knowledge in all tax aspects. I understand reasons behind change due to management, I can approach management confidently with any questions I may have. HMRC values, diversity and equality courses attended. Hardest part of the job was travelling in winter time. I am a very conscientious worker and if I was unable to get to work due to travel I had consideration for my colleagues working with 1 less employee. Enjoyable part of the job social working, flexible working and my work colleagues.
ProsFlexi build
ConsTravelling time
5.0
Fraud Investigator |
Leeds | May 26, 2020
Great team, great colleagues
FIS was a great place to work. Challenging, supportive and lively with a good mix of colleagues and a good work life balance. I'd recommend it to anyone.
4.0
Busy corporate work environment
Great benefit packages and flexibility of working hours with good opportunities for advancement. Restructuring is underway and centralisation of working hubs limits geographical opportunity
ProsFlexible working
ConsStressful
5.0
Customer Service Representative |
New Zealand | Apr 1, 2020
Fantastic place to work
Great work life balance with flexible working hours.
Great training and ongoing support to give you the tools to do your job.
Great work culture where you have the opportunity to be involved in many social and professional events.
5.0
Customer Service Representative |
Liverpool | Dec 23, 2016
Customer service advisor
Working hours are flexible - flexi time
Full training is provided for taxes and tax credits
Overall good place to work staff are friendly , managers are good
alot of progressionto other government departments aslong as you complete your competencies
Prosflexi time
4.0
loved working here
when i started at the inland revenue 10yrs ago i had no experience at all, i had worked in the contact centre for a few yrs and gained knowledge using computers and customer service experience , I then moved on to the debt management dept and insolvency .my duty's were to sort high volumes of post , trace national insurance numbers and update the data base. I was offered redundancy with 16 others as our jobs where going digital . It was a job i enjoyed getting up for .I worked with a variety of people and got along with everyone .there was a variety of jobs in the department so i never got bored.
5.0
Case Worker |
Belfast | Mar 9, 2020
Great challenging place to work
Great place to work,, nice co-workers and very challenging,, no day was the same!!! I thought our supervisors were easy to talk to and very supportive in whatever we needed.
5.0
Meh
Its great to work there day to day but the management can be over bearing some days but others they are best of buds with you so be carful you you annoy as it could make your life very hard
4.0
Customer Service Representative |
Workington | Sep 11, 2018
productive and fun workplace
My typical day included answering complex tax queries by incoming calls. I also held other roles in this employment. this included being a digital ambassador for the new online tax accounts. charities organiser arranging fund raising days for local charities.
Prosfriendly atmosphere
Consthe office closed
3.0
Secure career with prospects
Overall a secure employment with many promotional prospects within HMRC and opportunities to move within other civil service departments like DWP, Justice dept. etc The workload I had after induction was telephony but then a small amount of case working.
The hours of employment were onylaid out 2 weeks into induction which I found disappointing because at that time, I found them awkward and would probably have stayed where I was had I known earlier. Notification of a position came some 5 months after interview situation.
Prosdiscounted travel to work where applicable, flexi hours build.
Consmany decision changes involving workloads at short notice moving from telephony and casework
