Before I talk about the job as a whole, I would like to say that I am absolutely disgusted by the way this company is handling the Corona Virus. Today is March 19, 2020. Last week a lot of businesses, schools, bars, restaurants etc. started either closing or making adjustments in order to deal with the virus. Enterprise did not do or say anything to us for days. Finally the CEO Chrissy Taylor sent out a video basically saying that they care about their employees and are doing everything they can, whatever that means. On Friday, all of the employees at the corporate offices were sent home. This seemed strange to me given the fact that they don't come into contact with many people at all and it's pretty much the same people every single day. Whereas the employees at the branch come into contact with dozens of different people each day. Then we received an email saying we were going have a lot of changes to help stop the spread of the virus. That huge change was that when we picked up customers, we would ask them to sit in the backseat instead of the front. So that was an absolute joke, that took them 4 days to come up with.
Today we found out that Enterprise is putting all of their part time employees on temporary un-paid leave. The reason they are doing this instead of firing or laying off their employees, is so that these employees cannot file for unemployment. I have never been so repulsed that a company would do that to their employees. They have constantly been telling
Succeeding in a career at Enterprise depends on how well you fit into the culture. If you're someone who is (1) willing to move at the drop of a hat for a job advancement opportunity, (2) great at selling the value of products to skeptical customers, (3) incredibly organized and skilled with time management, and (4) positive enough to keep a good attitude despite long hours and occasionally difficult working conditions, this job is for you.
However, if you are missing *any* of the above qualities, you may find yourself lagging behind.
1. Enterprise hires a lot of fresh college grads who aren't tied down to families or responsibilities that would otherwise prevent them from changing job locations whenever a new opportunity opens up. The hours are long, and you can expect to see your "work family" much more often than your actual family, and spend the majority of your energy on work and have little left over for other activities. This requires an incredible amount of endurance and dedication to advancing your career.
2. Their products have real value but many customers are trained to think that all salesmen are con-artists. You have to be able to overcome that and convince them why your product is worth buying, which is sometimes impossible. You have to be able to take a lot of no's and still keep believing in your work. This requires determination and self-motivation.
3. The average work day of an Enterprise employee involves a lot of hustle and bustle, including
Proscareer & skills development, business experience, interview practice
Conslittle work life balance, high stress environment, niche promoting practices
A typical day at work as a Management Trainee at Enterprise Rent-A-Car is very active and unpredictable. Every branch typical opens at 7:30 a.m.-5:00 p.m. on Mondays, 8 a.m.-5 p.m. Tuesday through Thursday, and on Friday 8 a.m. through 6 p.m. (7 day branches vary). On Monday you have to come in around 6:45 a.m. and every other day during the week you come in at 7:15 a.m. or 7:30 a.m. Keep in mind that the closing times depends on the business, normally I got out around 5:30-6pm everyday depending if we got busy or not around 5p.m. As soon as I got into the branch my duty as a Trainee was to first check the key drop. After I checked for keys I went out to inspect the car to get miles and gas. When I completed that I basically called customers (ESQI calls) to inform that we have checked out car and if everything was good, inform customer of charges and ask was it ok to charge card. If we could not contact customers policy is to close pend ticket until customer is notified. As the day goes along my job was to rent cars, but to run a business, being that you are your own brand within the company. I learned a lot about business in general and especially understanding how to provide Excellent Customer Service. Enterprise really instills Excellent Customer Service into every employee, being that when you become a Branch Manager you job essentially depends on good customer service scores. The downfall about displaying "Excellent Customer Service" is that customers will treat you lik
ProsGREAT MANAGEMENT PROGRAM, discounts on rentals for family and friends, ok salary
Conslong work hours 55+, disrepectful customers, no work life balance, NO COMMISSION
You are another number slaving your life away.... Its RETAIL
Enterprise is an opportunity best used if you do not have any other good options. There is plenty of room for promotion (at least in the Georgia market), there is job stability, good health, vision, dental and 401K benefits, and most of the time job security (depending on your level). However, it all comes with a price and Enterprise does not take care of its employees at the branch level. You will work most of your life away and be underpaid for doing so. You will be paid about $14 or so an hour (starting), when the amount of work and nature of the work you do is well deserving of at least $20 an hour (really more). This is how Enterprise is set up with the mentality of paying low so that they can get more work out of you, causing you to need to work more overtime to make a decent pay check. Additionally, this is why Enterprise hires young and mostly fresh out of college people with little to no real job experience. REMEMBER YOU ARE A NUMBER AND THERE IS SOME COLLEGE STUDENT SOMEWHERE THAT WILL FILL YOUR SPOT ONCE THEY HAVE USED YOU UP.
Most people burn out after a few months or years, or just realize they can make more money with less stress elsewhere. Enterprise is extremely selfish with YOUR time, often looking for you to attend some after hours event after you have already spent 11 or more hours of your day around all things Enterprise. You are discouraged to not go, as it looks better for your brand for you to be present. Management is a hit or miss, which plays a la
ProsGood benefits, stability, people you work with
Conswork-life balance, company treatment of branch level employees
A typical day at work is renting cars to customers while trying to sell products (damage waiver, etc). It's not hard, and you'll do well if you put in effort. The only thing is that sometimes you may need to make sales you don't believe in, and you will sometimes make your customers uncomfortable, especially those who are renting through insurance (e.g. someone just had a wreck & insurance rented a vehicle for them & you're trying to get them to buy products they most likely won't need/ products that may become prohibitively expensive because of the potential duration of time the person will have the vehicle for). Products carry daily charges e.g. $15/day (& trust me, these products can be helpful on the right circumstances, but we are not supposed to weigh circumstances, we are supposed to just sell). Mindless sellers do well here.
Work-life balance is almost nonexistent. You go to work at 6 - 6:30 am sometimes to check cars in & wash them before business start at 8 or 7:30 am depending on your location. Then you're sometimes there till around 6 or 7 pm checking cars in or closing down for the next day depending on when your branch close (5 or 6 PM). Then you go home, eat dinner, fall asleep around 11, and wake up again to repeat. Keep in mind that you need to wake up around 5 or 5:30 at the latest if you want to be at work at 6 or 6:30 am.
Enterprise is also split into regions/areas, so you won't always work at the same branch everyday. You will have a main branch where y
ProsDriving cool cars, great coworkers, opportunities for advancement
Consno work life balance, pay is average for the hours you put in and bachelor's degree requirement, sometimes you'll run out of cars and face angry customers
• Involved in Agile - SCRUM methods, break tasks into small increments called SCRUM with minimal planning.
• Created Software Design documents, Technical Design documents & Unit testing documents. Analyzed the system for Requirements and Design by developing Use Case, Class, Sequence and Collaboration Diagrams using MS Visio as part of UML.
• Extensively used J2EE design patterns like delegator, prototype, factory and decorator.
• Developed Model View Controller (MVC-2) Architecture using JSF Framework with IceFaces in Presentation tier for validations.
• Coded JSF controllers and bean classes, for request submission screens and loading different components in form.
• Extensively used i18/internationalization to support worldwide users of the eSign module.
• Involved in writing Spring Configuration XML file that contains declarations, integration JSF and extensively used Spring IOC and AOP.
• Developed service components called Session Facade utilizing the Session Beans for minimizing number of requests between client and server.
• Involved in developing code for obtaining Hibernate bean references in spring framework using Setter Dependency Injection(DI) or IOC.
• Developed and consumed SOAP Web Services to interface with down and upstream applications, handling and persisting of requests and response for returning to UI.
• Used Spring AOP for exceptions logging along with log4J.
• Used EJB-3 Annotations for invoking remote services like custom developed Legal Cl
Work-life balance
For the car rep position, you had optional overtime (capped). The issue was, as a car rep, you're slammed nearly all the time, so that optional becomes mandatory. Then, if yo go over the capped amount of OT, instead of letting you go home early, you have to take long lunches. No matter what, you ARE working your 8 hours. The company says they're a family company, but they just say that to abuse you.
Pay & benefits
Technically, there are no paid sick days, you have to bank up your PTO. PTO is given once a month in 4 hour increments. I never had an issue gaining the PTO, using it is a problem. Reps are a small team, you want off you need to ask waaaaay ahead of time to assure it. Holidays are on a rotation. Insurance seemed pretty good, I never got to use it, but it is extensive and didn't dent my paycheck too much.
Job security and advancement
You are not secure here. Favorites are always chosen and your side of the issues do not matter if they don't reflect the favorites'. They say they promote from within, but it's more of a horizontal ladder unless you go for management. In addition, your career path is dictated by your manager and their manager.
Even if you are perfectly qualified for the position, they can and do, stop you from moving forward for their own petty reasons. I have seen people turned down for "moving too fast". I have seen others completely unable to do their current job get promoted because they were favorites and they were
If you really buy into the company and “drink the kool-aid”, the company has a lot to offer over and extended period of time.
What to expect from Day 1:
1. If you are exceptional at sales and communicating with people you will more than likely succeed in this job. Everything is sales and customer service based. You are required to attempt to sell insurance to every customer regardless of if you believe they need it or not. Now I get that it is a sales position, but there are instances where you are knowingly going to take adavantage of people by getting them to buy the additional insurance. People always say that “you get out of it what you put in” but this is not always the case. Employees who get put in branches in less affluent areas will be faced with an uphill battle right away. It is beyond difficult to try and push numbers to clientele that do not have disposable income.
2. Customer service was the toughest part of job on any given day. Enterprise employees and branches are graded on a customer satisfaction scale. If clients aren’t “completely satisfied” with their overall experience, the branch receives a poor score on their ESQI rating (customer satisfaction score). People do not treat Enterprise as a typical retail based organization. Customers come in looking to haggle prices and many times will get visibly upset when you won’t “help them out”. Customers are also always looking to get way more than they are willing to pay for (i.e. policy that covers a s
ProsImproved business related skills, awesome people, relaxed office environment
ConsLong hours, disrespectful/rude customers, pressure to push numbers, etc
When you first start with Enterprise you learn that every other company is lazy. The model of 5 days a week is outdated, and 8 hour days is clearly for the complacent. 60 hour weeks for management trainees is common. They may set the staff up to keep it down to 50, but you won't see their target of 33k or whatever they promise you without being promoted. Be prepared for Saturdays, late nights and early mornings.
The people who typically rent cars from Enterprise HAVE to. You are working with a 50%-90% captive audience who does not want to be there. These people have their cars in the shop because they have been in accidents or unexpected breakdowns. In other words, you are dealing with unhappy people. Its the DMV, except you are not expected to provide DMV service, you are expected to provide Hilton/Marriott/Hyatt service. You will also be expected to sell a product, protections, that may or may not be prejudged by the customer when they walk in.
Your career depends on all of this.
Fear not, Enterprise really does have one of the best training programs on the planet. They can teach anyone, who has some drive and some people skills, how to sell. They will also fine tune you customer service skills. You can come in not knowing how to talk to someone without sounding unprofessional, and they will work with you for a while. But again, its 50-60 hour weeks, and its 30k.
Why would anyone do this? They do it because the Area Managers make 100k+ and w
ProsExcellent higher end compesation, great training program
Consridiculous hours, 6 day work weeks, customer base is angry
At first the job seemed simple and easy but after a while you realize what the job is. It’s a sales job where as an MT you have to qualify in order to take an exam called the SKILLS to be promoted. If you don’t qualify on the matrix you can’t take the exam. After you can take the SKILLS and pass you then have to qualify for something called the GRILL after you pass that you then can put in for an opening as an Assistant Manager however once you get to this stage you have to hope a spot opens up and you have to beat out the competition who’s going for that spot. After you become an assistant your pay gets lowered b/c they expect you to make good commissions but that is only possible if your at a busy location. After your a Assistant you must stay in that role for minimum of 6month and pray a Branch Manager positions opens up. Once your at the Branch Manager stage your basically set you make great money.
For me I realized this job has no flexibility, you can’t balance being a parent and working here. It’s so draining to be at work at early at 6am or 7am and staying until 6pm. Thankfully my manger believes in leaving right at 6pm but I know other managers will make you stay and clean cars for the next day. You can’t get off for emergency appt. even if you try to take off they will not want to give you off. I did not like that I had to go cover other locations for part of the day and clock off for my lunch and use my break to travel back to my main office. Depending on your mana
ProsGreat team, manager wants you to get promoted, training
ConsLong hours, no flexibility, pay, opportunity for advancement
JAMAIS VU CA !
mal honneteté à l'état pure !
on parle d'integrité mais les dirigeants et managers ne font qu'un avec le diable !
On vous fait miroiter une évolution de carrière mais à la moindre faute (petite ou grande et ceci dès le premier jour en poste) on vous en fait le reproche.
POURQUOI ?
La réponse est simple plus on vous fait culpabiliser (au lieu de vous accompagner au mieux dans votre ''réussite de carrière")
plus vous perdrez confiance en vous et deviendrez des pantins corvéables à souhaits permettant de répondre à tous les services que l'on vous ordonnera ...
ET VOUS SAVEZ QUOI ?
Vous allez obéir comme des décérébrés !?!?
Eh oui car ceux au-dessus de vous (vos chef de station / CGO / DM / DZ / VP / PDG) vous mettrons tellement de pression (comme on dit dans le jargon : ''vous mettrons à l'amende'' sur la moindre de vos failles !) que vous allez rentrer chez vous pleurez dans les jupons de votre mère !
Si tu aimes et que tu as l'habitude de marcher au bâton et à la
carotte alors postule vite : ce poste est fait pour toi ;-)
Tu ne seras pas déçu par l'hypocrisie; les coups bas; les railleries; les harcèlements moraux ; et j'en passe ...
Et tu crois que tu pourras te plaindre ? LOL
Essayes et tu seras très vite perçu comme le vilain petit canard du groupe (et puis va travailler ch
Proscarte resto
Consrémunération extremement faible pour ce qu'on vous demandera de faire
Enterprise Rent-A-Car is not just a job but a career and a lifestyle. You have to be 100% committed and ready to put in a lot of hard work, time and effort. A typical day at Enterprise revolves around team work, strategic planning, meeting deadlines and delivering high level customer service throughout, meaning everyday is a new challenge. Whether you're out on the road delivering cars to corporate customers, chasing extensions for insurance bookings or providing information and going out of your way for retail customers, there is always something to keep you busy. Enterprise focuses on key sections, and has allowed me to gain valuable, hands-on experience. Customer service is key, so having good interpersonal and communication skills are very important in order to succeed and build relationships with everyone you meet. Your aptitude for sales and ability to understand your customers needs is vital. Marketing is also a big part of your every day, investing time and building relationships with the local businesses around the area is a focus at Enterprise, there are lots of opportunities and flexibility for you to take time going out for meetings and marketing lunches with these accounts and to essentially be your own boss. Within this you learn how to manage a fleet of 200+ cars, your team mates and the day to day operations of a multi-million pound business and treat it as your own. I think one of the best things about working at Enterprise is the unique promote-from-within c
ProsYour team mates, salary, promote from within culture, training and development, opportunities.
Conslong hours, time management, pressure, difficult customers.
Where to begin? I was with the company for two years and went through it all. To be honest my feelings are very negative about the job but I can see some positive aspects too.
So the management trainee programme is little more than a tick box exercise where you're "trained" to be a manager yet despite the company ethos and rhetoric from head office, you receive very little actual practical training instead you're thrown in the deep end and expected to cope. Of course, if you can sell well then the company will be all over you despite never being able to find time for things like marketing (that you're promised).
The hours are extremely long as the company takes on more and more business and seems determined to understaff. I'm a hard worker so used to this but regular 70 hour weeks whilst staying until every delivery is done will be demoralising. You'll find yourself delivering to a location up to 50 miles away from the branch (geographical areas will differ on branches) with things inevitably going wrong or picking up more bookings and being forced to travel to the nearest branch for a particular type of vehicle due to the specific insurance / warranty customers.
I found it depends on the individuals at the branch but some wouldn't even thank you for staying after they've long gone home. I realize that sounds pretty but it really bugged me.
The pay is minimum wage (even for overtime) so despite working 60 plus hours a week you'll not be taking home more than a normal w
Questions And Answers about Enterprise Holdings
If you were in charge, what would you do to make Enterprise Holdings a better place to work?
Asked Nov 27, 2016
Make pay 15hr across the board for cleaners
Answered Jan 24, 2021
I love it the way it is.
Answered Jul 13, 2020
What is the best part of working at Enterprise Holdings?
Asked Nov 22, 2019
Your last day of work
Answered Dec 7, 2021
Getting experience of working in a fast pace environment and day goes by fast
Answered Sep 6, 2020
What tips or advice would you give to someone interviewing at Enterprise Holdings?
Asked Aug 1, 2017
Make sure if you have to commute to the jobs location it won’t be a problem with them. I got through all the interviews and they said I lived too far away. So just make sure before you put a month into the process you clarify it with them.
Answered Apr 13, 2021
Pick up the phone as soon as it rings if you can (if it’s a phone interview), or get to your interview place early. Show you got good work ethic. Make sure you sound confident in your answers. Be professional but also be YOU! Be prepared to give a couple of ‘tell me a time when’ questions, background questions, why they should hire you, etc. Answer everything with enthusiasm, try to sound excited about the opportunity! Don’t be afraid to ask questions! The more you ask, the more you seem interested! Also, make sure to send a thank you email to the person that interviewed you!
Answered Jan 1, 2021
What is the interview process like at Enterprise Holdings?
Asked Jan 16, 2018
Initial phone screen with recruiter, video interview with recruiter, video interview with area manager, in person interview with the branch manager, final interview with the VP.
Answered Apr 13, 2021
I am a current employee as a driver. I graduated a year ago. I’ve applied for this position 3-5 times. You have to wait a full year before reapplying. I interviewed with the same person from last year. She was the least bit interested in what I had to say. She was excited about how the previous interview before me went so well.
Answered Jul 13, 2020
How flexible are your working hours at Enterprise Holdings?
Asked Mar 15, 2020
As a Sales Consultant, you have a set schedule, but there is flexibility to make adjustments with your co-workers and management team.
