This is a fun place to work with a good management team. I enjoy the interaction with the staff and the customers who visit.
A typical day at work starts at about 8:30 AM. I clock in, grab a radio, MC40 and a printer and head to the front register. I open my register, prepare my area for the day, and prepare all other register counters for the day. I participate in our "morning huddle" and we open the doors to the public at 9:00 AM. If there are no customers, I begin working in the front end area stocking shelves, cleaning counters, cleaning floors, etc. If the front end is good to go, I offer assistance to other departments, generally the apparel department. When customers come in the door, I welcome them and offer to help them find what they may be looking for. Once they have completed shopping, I begin the check out process. I inquire whether or not the customer found everything and if not, I offer assistance. Once they have everything they came for, I ring them up and thank them for coming in. There are times when a customer is less than kind, I continue to smile and try to make their final moments in our store the best.
I have learned that people from all over the world have come into our store for various items and we are all the same. It has been exciting to meet people from various cultures and backgrounds.
The management in our store is quite lovely. They do work hard at helping the team to learn and grow in their positions as well as maintain company standards. They are fair and honest and truly a joy to work with.
Our culture within our store is pretty nice. We have a lot of yo
ProsBeing recognized by the store, the district and all the way up to corporate for achievements. Working with good people.
ConsPay is low. Too much responsibility for too little pay. Fast food makes more money.
A typical work day is easy, yet pretty monotonous. Putting out new freight in my department and putting back returns is mostly what I am responsible for. The monotony is tolerable, given that most of the people I work with are pleasant. It is a little cliquey at this location, but because I'm not planning on working here for any significant length of time, becoming best friends with everyone I work with isn't a priority for me.
The only things I have really learned are pieces of information that are specific to carrying out tasks required of me in my department (i.e. putting returned items back where they belong, where things are in the store and putting out new stock). Nothing I can really consider valuable to use in future endeavors. I am college educated and that is where I learned skills I need to get into the 'real' job market. I am simply employed here as an interim to supplement my husband's income while working to break into my field (you do what you have to in a bad economy).
I could say a lot about management at this location, but I would be here forever if I listed everything that is wrong in this arena. We did get a new manager in one of our departments and she is actually pretty legit. She is nice and from what I have seen since she transferred to our store a few weeks ago, I feel like she has pretty decent management and leadership skills. The rest of management is not good, to put it simply. There is no communication, they are oblivious and can be pretty disr
Prosdiscount, lots to do means time will pass quickly
Conspoor management, bad communication, expect you to pick up slack from people who drop the ball (i.e., nagging you to stay late, come in early and pick up shifts when people call out or don't show up frequently)
Direct and oversee the successful operations of an expanding territory across three states with up to 14 high-volume, retail locations, 14 Store Managers, 30 Sales Managers and from 40 to 125 associates per store for the largest full-line U.S. retailer in the sporting industry. Develop and implement strategies and train staff to take advantage of both internal and external opportunities to increase sales and improve profitability.
Design and execute operational sales strategies and manage P&L responsibilities to produce a total sales volume of over $130M within the designated territory.
Led the turnaround of a concerned district from being 52nd out of 54 regions to reach status as one of the top 25 out of a current 64 districts in a one year period; delivering positive comp sales and improving profitability by developing strategies to address performance through clear expectations for leadership success and store performance.
Significantly improved the success of previously underperforming locations (one of bottom three) to become one of the top five in the district by re-structuring Store management, training and defining clear goals for the management teams.
Launched stores in three new markets, working with corporate partners to define the store’s product mix and presentation based on local demographics and seasonal needs to maximize sales. All three markets exceeded sales goals within the first year and delivered operational results within the top 10% of t
I was hired to be a seasonal worker at a sales associate level. I was given part time hours. I was trained to be a basic level sales associate that walked around and helped customers. that was fine.
Here's where it gets questionable:
After hiring me, they told me that Dicks is changing their company policy and making it so that everyone has to be cross trained. this means that if you apply to work in the golf department you have to be trained in the bicycle department even if that's not where you were hired or where you will work.
Initially this was no problem, but promptly after telling me this they had me MAN THE CASHIER WITH ZERO TRAINING AND ZERO PREPARATION FOR AN HOUR. which wouldn't be a huge problem if i also wasn't learning everything else, or there weren't alot of customers that day. But there was a good amount of customers that day that had a bad experience because of me and i was also being taught how to do everything else not just how to improvise being a cashier. after my shift i asked my supervisor if i would have to man the cashier again (hoping that i would not have to since that's not my position) and his response was "during the day there will be times when you have to man the cashier".
on top of that i was told right before that that the customer reviews for that store were down 30% in the last three months and that the cashier makes or breaks the customer review scores. but being a new hire what position am i in to complain on the first da
Prosthere are some nice people, sales associate job itself is nice
Consthey offload the terrible work of the cashiers onto, unsuspecting new hires and, dress it up as "new policy changes"
Terrible place to work save for the exmployee discount
A really terrible place to work. The turnover is crazy high because they pay low and treat their workers poorly. I've never worked somewhere where employees call out as frequently as they do here. And nothing ever happens to them. I'm not actually sure if you can get fired from DSG unless you just stop showing up to work. From the top of corporate down they have an attitude of the customer is always right. This screws over employees and managers who try to follow the policy. A customer comes in with something beyond the already generous 60 day return policy, policy says you deny the return. But if you follow policy and deny the return you'll get in trouble for not taking care of the customer. A customer misreads a sign and think something is 50% off when it's not, you better honor the price or get in trouble. Not even a product that is mis-signed, but literally a customer can say the sign looked like it was pointing to a product and get a cheaper price. Thus nobody wants to make a call because they know the person above them will just overrule them. The pay is terrible and there's little opportunity for raises or advancement. It doesn't matter if you've been there for three months or three years, good luck getting more than a 40 cent raise a year. They constantly push employees to sell sell sell even when it's not in the best interest of the customer. Know it's not the product they need? Sell it anyway. Know there's a better and cheaper product that will work for the custome
ProsEmployee Discount
ConsCorporate controls everything including the thermostat
A typical day working at Dick's Sporting Goods looks a lot like any other retail store where you put forth great effort to provide customer service while completing the tasks given for the day as soon as possible. I've learned how to be very patient and how to speak appropriately to customers that come into our store. For example if we do not have the product they are looking a rookie employee may say "Oh we actually don't have any in stock" where as an experienced employee may say "Unfortunately we do not have that specific product. However we do have something quite similar to it" or "Unfortunately we do not have that specific product. However we can offer an online order with a free shipping fee in store". Since I work in the fitness and bikes department I normally run into customers who ask very general questions about certain products, such as the pricing on an item, price comparison, warranty, which equipment is best for this situation, etc. Other times I receive extraordinarily specific questions about a product that would require me to either research online or ask for manager's assistance.
The management at the Dick's Sporting Goods in Niles is fair and reasonable. My managers are both very intelligent managers that keep the employees on their toes/consistently working. They offer a lot of help and advice to the rookie employees and also discipline them as well which I believe is necessary for anyone who is starting to work outside of college. They give the r
ProsFriendly Environment, 25% off Employee Discount
ConsConsistent amounts of projects, Inpatient/Quick Tempered customers, Lazy Employees
I worked part time at Dick's Sporting Goods while I am a student in college, to help pay for rent and school. Starting off, it was a really good part time job, and it payed the bills! But when I got hired, I was told there would be a training session, and there was not. They stuck me on the register on the first day by myself. I had no clue what I was doing, and they knew this was my first retail job. I also have a hearing disorder, and they did not accommodate this very well. I was unable to wear a headset for the radio and was told to keep the radio turned all the way down until i needed something. Because of this, I missed it whenever someone needed me, or called me over the radio, did the reports, or anything. I was also told when they hired me that the accommodate for a college students schedule as well as Doctor visits... This was found to be untrue. I was put on the schedule for our Thanksgiving break (first time seeing my family in a very long time, living hours away), when I asked off MONTHS in advance, and guess what? I was scheduled on the days I had Doctor Appointments, and they were informed about it. Since I was unable to get off to go to the doctor, I had no other choice but to call out, and it counted against me even though I brought proper notation from the Doctors themselves. The same thing happened during Christmas break.
Besides from the scheduling issues, you are legally bound to an hour break when you work over 8 hours, and a thirty minute break when y
ProsDiscount
Consmanaging, do not accommodate to disabilities or college schedules, hours.
I started out looking to help a friend, who was the soft lines manager, to fill n a hole in his scheduling and get me out of the house for a few hours a week. I soon became a go to guy to work shifts when people called in sick and was shortly thereafter made the Running Specialist. I completed all of the required training and started to develop a regular clientele. Earlier this spring, my friend left for a better opportunity and the new manager that replaced him has a different philosophy for scheduling. There is no fixed schedule and what started out as a requirement for availability for two Sunday shifts a month became every Sunday morning. When I asked for two Sunday mornings off a month to go to church, my hours were cut and I started to get random shifts that made it impossible to plan for anything with my family.
I really enjoy the selling aspect of the job and I love helping customers with running and other sports related needs. The best days are the busy days as they go by real fast.
I learned a lot about shoes, how they are made, and how the different types of shoes work for the different foot types. The biggest benefit was learning to run because of the position, competing in races and losing over 40 lbs!
Management is OK. They are in charge and have to answer to district and regional management so I am always willing to take on additional tasks to help them. Unfortunately, a company with such different types of locations has trouble adapting to the needs of the
Pros25% discount on shoes and sporting goods and working with people.
Consno real schedule
3.0
Customer Service Representative | Okemos, MI | Nov 2, 2018
Good starting job. Do NOT try to make a career starting in the store fronts.
When i started as a cashier a year ago, I desperately needed a job. Since then I have been promoted once and it came with a $1 raise which became a $.75 raise when the minimum wage (what i originally made) was increased barely a month after my promotion. My pay was never adjusted for the minimum increase that occured in January, 2018. I recieved a "merit raise" of a whopping $.25 even though from then (even up until now) I'm one of the best performing cashiers. My new title is "customer service specialist" which gives authorization numbers for various transactions, gives me keys to access backrooms and register tills (even responsible to count the tills at store closing should the managers ask), as well as being in charge of all other cashiers. Again I am consistently the top 3 or 4 performing cashier EVERYDAY, I don't stand around like my coworkers nor openly complain about any task asigned to me. Somehow my coworkers havent been let go yet some make only $.25 less than I do as a basic cashier. That's right, my "merit raise" placed me JUST above those I'm responsible for. Theres no real oversight on store managers scheduling decisions so we're constantly short staffed (at my store) and even an assistant manager (who started as a cashier 14 years ago) doesnt understand why the store mang. consistently shorts us which makes our reviews drop and new company policy bases additional payroll on the store performance (nice big circle to screw over stores). The company policies don'
Pros10 minute breaks start on shifts as short as 4 hours.
ConsShort staffed (at my store), no real oversight on store managers scheduling decisions, pay is "experience based" and strongly discouraged to be spoken about.
I'm a military Veteran who decided to change careers out of IT into Film/Entertainment. I also have a Bachelors degree. I took a job at Dicks to keep me busy between film jobs. The pay isn't the best, because it's retail. The store managers and assistant managers make bank. (Between 70K & 90K) For the current area, I live in my pay is decent, only because I was hired on in CA and eventually transferred. I was making more than an employee who had been with the company for over three years. I recently turned down the Lodge Lead position because I don't want to spend more time there when I can be looking for more Film opportunities.
I'm always looking for a job that relates to my degree. Recently I came across a position at Corporate, which was everything I went to school for. I applied through our internal network and was eventually scheduled for a phone interview. My first interview was rescheduled because the person couldn't make it (meetings), so we rescheduled. The same thing happened the next time (more meetings), but this time I wasn't notified. I just waited around for a phone call for an hour. Eventually, the recruiter got back to me and we rescheduled for a third time. The third interview time rolls around and she's around 15 minutes late. We chat, but she doesn't ask me any questions about my resume or experience. She asked about one of the TV shows I worked on and we talked about it for a couple of minutes. I ask a few questions about the position. The conversatio
ProsEmployee Discount
ConsLazy Employees
Questions And Answers about DICK'S Sporting Goods
If you were in charge, what would you do to make DICK'S Sporting Goods a better place to work?
Asked Jan 18, 2018
I would give people more hours after the holidays. Dicks Sporting Goods , unfortunately has periods after the holidays to where you aren't scheduled for weeks. And if you are to be scheduled it would be like a 10-2 shift. It's not fair to some adults as well who pay bills.
Answered Jan 11, 2021
I'd fire the guy sexually harassing all the women who aren't his boss. (There is one. He's been there for years)
Answered Nov 15, 2020
What is the interview process like at DICK'S Sporting Goods?
Asked Oct 9, 2016
You get asked a lot of questions like other jobs , but the number one thing is availability. If your availability is not good you will most likely not be hired. One of the managers will walk you around and will schedule for another day to do computer work then get you to work.
Answered Jan 11, 2021
2 parts. Computer and in person
Answered Dec 24, 2019
What is the work environment and culture like at DICK'S Sporting Goods?
Asked Jun 27, 2016
CEO does a fine job through the structural design of service's. In bravery honor loyalty and sacrifice to employees and customer fulfillment. Brave in the mist of the coronavirus
Extending N2N in the community. Hiring in times of unemployment crisis. Restructuring services for online pickups they curbside keeping a customer in a high level of safety
Ups B2C Class & Prestige
MVP of Dick’s Sporting Award Winning
Leadership in Operational Excellence
Answered Feb 9, 2021
Not too bad, with a lot of employees there is always somebody to talk to. Being a cashier was stressful, part of your job is to pitch credit cards and the managers are frequently listening to your pitch/trying to get you to get more.
Answered Feb 2, 2021
What is the best part of working at DICK'S Sporting Goods?
Asked Dec 28, 2019
Customers are nice. Employee discount on most items is 25%; 10% on select items; no discounts on anything marked down already
Answered Jul 21, 2021
There's an employee discount
Answered Nov 15, 2020
What tips or advice would you give to someone interviewing at DICK'S Sporting Goods?
Asked Oct 9, 2016
Be yourself , don't try to be someone you're not. Be very upfront and smile . Make sure to greet the hiring manager.
Answered Jan 11, 2021
Smile be happy Set your availability if you don’t want to work weekends then don’t but set it in the beginning
