Overall Reviews at Caffè Nero
3.0
They have favorites and treat others employees horrible
I was a supervisor there and I basically got treated like a little kid I never got a few supervise work there’s always a favorite supervisors got to do more than what I was doing and I always will pick up the slack other people at work and the employees aren’t good customer service everything was always stressful management basically treating you like slave
ProsFree drinks and food
ConsNot getting your time off basically, get switch to different stores without you knowing and had to get to the other stores by yourself
5.0
Great place to grow!
It might be the food industry, but Caffe Nero was/is a wonderful place to learn about yourself and others while growing as a professional. It was the best years of my life for sure!
2.0
Assistant Store Manager |
Boston, MA | Sep 14, 2019
Long hours for little paid, lack of management
I worked for Caffè Nero for a short time due that it was almost impossible to keep up with schedules. The manager would schedule you for a closing and opening the very next day (1-10pm one day 6am-3pm next day) i felt it was modern day slavery. There is no dishwasher, so you have to work the bar, keep the floor clean of silverware and wash the dishes with very low staff. There is no organization, there is always people late and management lacks care. I wouldn’t recommend
5.0
Assistant Store Manager |
Boston, MA | Aug 12, 2017
A different feel to the coffee world
I have only been with the company for about 3 weeks now. I am enjoying myself. It's a different feel. The customers are very nice. The store has a very relaxed feel to it. Makes it comfortable for the neighborhood.
ProsFree lunches
ConsSalary, because if i do 50 hours i dont get paid for those hours
3.0
Buena
Buen restaurante,buen ambiente de trabajo,muy limpios
5.0
Productive, Great Tips, And Amazing Place To Work At!
In all honesty, i loved working here. There were ups and downs, but we all got along & it was amazing! We got amazing tips and overall it was great for a first job.
ProsFree lunch, amazing tips, great staff.
ConsLong hours, Sundays are terrifying sometimes!
5.0
"Work hard, play hard."
I have so much fun at work, but no one will pay you to just hang around. The atmosphere is great. The hardest part of the job is making sure quality and speed meet when making beverages. The most enjoyable part is seeing customers leave with a smile on their face.
3.0
A close knit family atmosphere
Each day is different and brings new challenges which i enjoy. Communication is key in any work enviroment with the staff and customers alike.
It is a small work place which i am not used too so learning how to step back has been a challenge as i am used to having to take charge.
It is a close team and i have enjoyed getting to have a closer working relationship with my team.
What i have found hard is that i am used to being busier so sometimes find the slower days difficult.
I love serving the customers, its great to introduce new customers into the brand and make them feel welcome but also to welcome back the regulars and get to be part of their day to day lives.
ProsGreat store
ConsShort breaks
2.0
Over worked and underpaid.
The shifts can differ all over the place, sometimes meaning you don't get the legal requirement of hours between finishing and starting again. You are expected to close the store perfectly but the 30 min time frame is impossible to do a good job of it, meaning you end up working around 30 mins extra for free on most closes. Management are very unprofessional and hard to communicate with. You only get a 20 min break, even if your working a 10/ 11 hour shift. You have to serve 2 customers at any one time which is a system that doesn't work as customers at the back of the queue can be greeted, served and have their drinks ready while the 1st 2 people are still waiting. You are expected to come in on your days off for meetings and cleans etc, sometimes you may have to work a long time before getting a day off, e.g one day off and then back in for 12 in a row. It all depends on your managers regarding the team building etc.
ProsFree lunch, contracted hours
ConsVery short breaks, no work life balance
5.0
If not for Covid i would still be there
By far the best company I have worked for. They keep their word and manage results by developing people. Have worked for many companies that say people come before profits, this is the first company that actually lived it.
ProsPeople before profits
ConsCovid sucks... slowed growth for a bit but im sure they will be back.
5.0
productive and fun place to work
I love the customer service, my Job wasnt only to provide drinks to my customers it was to make them feel that they were part of my family..i made them feel, loved and care.
I provide and excellent customer service, efficient and always with a big smile.
I started as a Barista and today I am a Holding manager, waiting to move to my own shop.
Prosprofessional grow
Conslong shifts, work every weekend
3.0
Shift Leader |
London | Aug 19, 2013
fun and hard working environment
Gained leadership skills and developed and management abilities by supervising staff during my shifts on duty. Used to manage the store during managers absence. Improved my problem solving skill by dealing tactfully with customers complaints. Responsible about banking, cashing up, sunday`s paperwork ,dealing with orders and suppliers. Learnt to deal with new staff members, training them, providing them with help in the busiest times.
Prosfree lunches
Consshort shift
3.0
Shift Leader |
London | Sep 12, 2013
Fun workplace
Serving at the bar, making orders, amendment, queue and team managment
5.0
Fulling Job role
Working at both stores in Canterbury city centre was a filling experience
The training was very through and lots of help was available and given consistently
2.0
Assistant Store Manager |
Malvern | Mar 28, 2017
Poor pay and irregular hours
they give everyone a 35 hour contract but forget to tell you thats conditional of sales. stores are often overstaffed or understaffed, hours are different every week. management is often poor.
Prosgood discounts
Conspoor pay
2.0
Manager in Training |
Sutton | Aug 7, 2016
No balance with life
Crazy hours, bad pay, not enough staff, its nice to have a regular customer, managment seems like they dont undertand the job at all.
1.0
Manager in Training |
London | Jan 11, 2016
Fun place,
It's a great company to work for as if is your first job.
But it is really hard work, there is no balance between life and work, you do crazy hours, hight turnover
5.0
Shift Leader |
Dubai | May 18, 2016
Friendly staff and good management.
There's a room for everyone to grow. Unforgettable and fun workplace.They mold me for who I am right now. They give opportunities for all their staff. Hardest part of the job, working long hours.
Prosteam buildings
Conslong hours
5.0
Food & beverage manager |
London | Feb 21, 2016
Ambiente di lavoro dinamico
ho imparato a lavorare sotto notevoli pressioni, la gestione dell'azienda a volte lasciava molto a desiderare ma questo era dovuto più al capoarea che all'azienda stessa. La parte difficile infatti era conciliare le richieste a volte assurde del capo area con il mio lavoro di direzione del bar e di formazione del personale. La parte piacevole invece era proprio la formazione del personale che mi ha sempre dato enorme soddisfazioni specialmente con le loro promozioni a supervisori, assistant manager e manager. La giornata tipica era sempre vivace e spesso piena di imprevisti e la parte eccitante era proprio far fronte agli imprevisti e gestirli nel miglior modo possibile.
Prosmolti break
Consalcuni superiori incompetenti
1.0
Nice Staff , terrible company
Over worked, underpaid, no breaks. Treated poorly. Area Manager did not care. Made to work over christmas. No free lunch and no time to leave and get lunch.
