Our mission is to help people everywhere find a job and company they love. We're transforming the workplace experience through the power of transparency. As the worldwide leader in employer branding and insights, our vision is for a world where transparency empowers the workforce and motivates companies to become better employers.
Please note this role is open to remote hiring. Our main office locations are in San Francisco, CA, Chicago, IL and Uniontown, OH.
The Customer Success Manager (CSM) is a hardworking customer-facing professional who will engage, retain and drive our customers' understanding of Glassdoor product offerings, with a focus on the growing Employer Branding and Online Recruiting space. The CSM is measured by product adoption and engagement as a means of driving retention in their book of business. The ideal candidate will be passionate about Glassdoor's mission and the customers they partner with, providing unique solutions and an outstanding customer experience.
Compensation: $76,900-$96,100
- At Glassdoor, operating transparently is at the heart of everything we do. That's why we let job seekers know that salary ranges may differ for jobs depending on where these positions are filled. It's no secret that the cost of living and other economic considerations vary widely across the country and the world.
At Glassdoor, we utilize a "tier" system to promote consistency in level of compensation for where roles are filled in different locations. The tiers are as follows:
Tier 1 encompasses the highest salary range for states where large metropolitan areas are located (ie: San Francisco, New York City, Washington DC, & etc)
Tier 2 encompasses salary ranges 15% less than those in Tier 1 for states with mid-sized cities (ie: Chicago, Dallas, Portland, etc)
Tier 3 encompasses salary ranges 20% less than those in Tier 1 for states with smaller cities (including our Ohio office, Nevada, etc)
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
What You'll Do:
Act as a trusted advisor, inspiring leader, and subject matter expert to customers in relation to the full suite of Glassdoor's products
Onboard and educate customers about Glassdoor's products
Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners
Supervise, manage and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery
Partner and work very closely with partners in Sales to define and achieve customers' success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite.
Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
Develop and maintain a deep understanding of customers' business drivers and recruiting goals, and steer program activities to align with those initiatives
Key competencies include:
Product delivery and expertise
Analytical and problem-solving skills
Managing work and collaboration
Communication and emotional intelligence
What You'll Bring:
Bachelor's Degree or equivalent work experience
3-5 years of experience in B2B environments with a preference for customer success, account management, sales or consulting background
Previous experience in digital and branding advertising campaigns or online recruiting highly beneficial. Basic understanding of the recruiting landscape and employer branding a plus
Enthusiasm for online advertising/media, marketing, and/or employer branding space is a must!
Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus
Commitment to Glassdoor's mission and values
Proven record of successfully achieving customer retention goals is a plus
A strong desire and ability to add to our culture of diversity, equity, and inclusion
Why Glassdoor?
100% company paid medical/dental/vision/life coverage, with 80% dependent coverage.
Equity Incentives in our parent company's ADR (Recruit Holdings, Stock ID: 6098T).
Annual 10% bonus aligning with bi-annual performance reviews.
401(k) Plan with a Company Match to prepare for your future.
Generous paid holidays and open paid time off.
Our Commitments
Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback survey responses are shared publicly.
Innovation: We actively pursue new and different ways to further Glassdoor's mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
GRIT: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.