Full Job Description
Overview:
Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Responsibilities:
WORK ACTIVITIES/CONTEXT:
Deliver solutions and resolve issues of small to moderate scale and complexity.
Educate others, with the appropriate depth, on the benefits and limitations of security systems.
Proactively analyze and recommend ways to improve performance and functionality.
Solve problems independently or with others. Anticipate potential problems and proactively address solutions.
Share impact and status with Leadership and Customers. Follow up to ensure satisfactory resolution. Exhibit a calm sense of urgency during problem analysis.
Mentor Teammates in business and/or technical problem analysis and resolution techniques while balancing primary work.
Demonstrate comprehensive skills and knowledge in functional areas of security.
Stay informed with functional business process change.
Work concurrently on multiple, moderately complex tasks that may require some definition.
Focus on multiple work streams or multiple functional/technical areas.
Discern and make recommendations when posed with conflicting priorities, and seek validation from Project Lead, Technical Lead, or Leader.
Proactively identify issues and risks and escalate appropriately. Recommend options for resolution.
Make valuable contributions to the Team goals and objectives. Place greater value on Team success versus personal accomplishment. Model behaviors for healthy conflict and problem resolution.
Excel in promoting Team momentum, enthusiasm, and pride.
Engage openly and assertively in the expression and exchange of ideas and opinions. Attentively listen to others while gaining agreement and/or shared understanding.
Prepare organized, accurate and concise verbal and written communications. Convey information sensitively and diplomatically. Appropriately adapt information for the target audience.
Responsible for maintaining the daily operational integrity of the enterprise video systems including review of video for investigative, safety, and operational support needs as well as preventative maintenance on, but not limited to, cameras, servers, DVRs, cabling, mid-spans, and encoders.
Responsible for maintaining the daily operational integrity of the enterprise access control systems including support for localized users, software configuration, verification of door function, actively monitoring the activity logs and alarms, and documentation updates as well as preventative and as needed maintenance on, but not limited to, door position switches, request to exits, readers, mags, and access cards.
Responsible for Contractor scheduling and installation oversight of video system and access control equipment in SWA facilities including, but not limited to, HDQ Campus, Cargos, CS&S Centers, Fuel Farms, Provisioning, and SWA occupied space within our Stations.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Qualifications:
BASIC QUALIFICATIONS:
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
EDUCATION:
High school diploma or equivalency required.
WORK EXPERIENCE:
Must have strong technical background including knowledge of video system operation, project development, and implementation.
Background (5-10 years) in access control software and hardware including servers, controller boards, and door hardware (mortis locks, cylindrical locks, strikes, surface and internal rods, request to exits, and cabling). Knowledge of cabling standards and installation practices.
PHYSICAL ABILITIES:
Must have physical abilities sufficient to conduct surveillance; including the installation of cameras in high ceilings. Must be able to lift a minimum of 75 pounds of equipment
SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:
Must be able to comply with Company attendance standards as described in established guidelines.
Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
Must possess strong analytical skills
Must possess strong verbal skills
Must demonstrate the ability to write an accurate and comprehensive report
Must be able read and have a basic understanding of blueprints
OTHER QUALIFICATIONS:
Must be available for frequent travel and extended work hours on a regular basis
Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Southwest Airlines is an Equal Opportunity Employer
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