Our mission is to help people everywhere find a job and company they love. We're transforming an entire industry through the power of transparency. As the worldwide leader in employer branding and insights, our vision is for a world where transparency holds companies accountable to strive to become better employers.
Please note this role is open to remote hiring. Our main office locations are in San Francisco, CA, Chicago, IL and Uniontown, OH.
Glassdoor believes in putting the customer at the center of everything we do. Within the Customer Success organization, our goal is to enable customers to achieve their employer branding goals and have the best possible experience working with Glassdoor's products. We are looking for a Manager of Customer Success to lead a team of Customer Success Managers focusing on driving customer adoption, retention, and satisfaction for a specific book of accounts. You will mentor Customer Success Managers to ensure customers maximize their value from their investment in Glassdoor and Indeed branding products and services. As a Manager, you will be a member of the CS Leadership team and focus on being a voice of the customer internally.
Compensation: $128,000.00 - $160,000.00
- At Glassdoor, operating transparently is at the heart of everything we do. That's why we let job seekers know that salary ranges may differ for jobs depending on where these positions are filled. It's no secret that the cost of living and other economic considerations vary widely across the country and the world.
At Glassdoor we utilize a "tier" system to promote consistency in level of compensation for where roles are filled in different locations. The tiers are as follows:
Tier 1 encompasses the highest salary range for states where large metropolitan areas are located (ie: San Francisco, New York City, Washington DC, & etc)
Tier 2 encompasses salary ranges 15% less than those in Tier 1 for states with mid-sized cities (ie: Chicago, Dallas, Portland, etc)
Tier 3 encompasses salary ranges 20% less than those in Tier 1 for states with smaller cities (including our Ohio office, Nevada, etc)
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
What You'll Do:
Inspire and manage a team of 8-9 Customer Success Managers who focus on large enterprises of 10,000+
Team management: Recruiting, hiring, training, mentoring, daily management, KPI and metrics reviews.
Develop the individuals on the team through call-shadowing and other coaching methodologies, providing immediate and recurring feedback through ongoing 1:1 coaching sessions.
Achieve or exceed monthly/quarterly/annual metrics and quota targets.
Maintain a deep understanding of Glassdoor products and tools so you can mentor your team to deliver and support a customer's goals
Effectively communicate organizational change efforts.
Build strong internal partnerships with cross-functional teams inside and beyond the Customer Success organization, including Sales, Product, Marketing, Sales Operations, Business Operations
Partner with cross-functional partners to define and create playbooks to support the broader CS team in achieving business and client goals
What You'll Bring:
2-3 years of people management experience (Glassdoor or otherwise)
Previous Enterprise/Growth experience (12 months+) and solid understanding of quota construction and mechanics
A customer-centric mentality, which places the internal and external customer experiences at the center of what you do
Ability to navigate change, and can readily and easily adapts to manage a team effectively through change
High degree of organization, be detail oriented effectively handle competing priorities
Individuals should be able to demonstrate a quantitative and qualitative approach to problem solving
Why Glassdoor?
100% company paid medical/dental/vision/life coverage, with 80% dependent coverage.
Equity Incentives in our parent company's ADR (Recruit Holdings, Stock ID: 6098T).
401(k) Plan with a Company Match to prepare for your future.
Generous paid holidays and open paid time off.
Our Commitments
Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback survey responses are shared publicly.
Innovation: We actively pursue new and different ways to further Glassdoor's mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
GRIT: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.